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  3. False positive on SpamHaus

False positive on SpamHaus

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spamhausemail
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    • M Offline
      M Offline
      mmtrade
      wrote on last edited by
      #27

      it never happened to me before..

      i am not able to remove it because i need to send email directly from the server to unblock it

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      • jdaviescoatesJ Online
        jdaviescoatesJ Online
        jdaviescoates
        wrote on last edited by
        #28

        @jdaviescoates said in URGENT:

        In a post on an originally unrelated thread about IPv6 issues @Gengar posted this link https://www.spamhaus.com/resource-center/successfully-accessing-spamhauss-free-block-lists-using-a-public-dns/ which I think explains what's going on with all these false positive spamhaus issues people are having:

        The TL;DR seems to be: fill in this form https://www.spamhaus.com/free-trial/sign-up-for-a-free-data-query-service-account/

        I use Cloudron with Gandi & Hetzner

        potemkin_aiP 1 Reply Last reply
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        • jdaviescoatesJ jdaviescoates

          @jdaviescoates said in URGENT:

          In a post on an originally unrelated thread about IPv6 issues @Gengar posted this link https://www.spamhaus.com/resource-center/successfully-accessing-spamhauss-free-block-lists-using-a-public-dns/ which I think explains what's going on with all these false positive spamhaus issues people are having:

          The TL;DR seems to be: fill in this form https://www.spamhaus.com/free-trial/sign-up-for-a-free-data-query-service-account/

          potemkin_aiP Offline
          potemkin_aiP Offline
          potemkin_ai
          wrote on last edited by
          #29

          @jdaviescoates thank you! I will keep that as a final resort!

          @girish , I would much appreciate any additional information to work-out those false positive alerts as they shall be handled - as I highlighted earlier, Ubuntu update doesn't seem to be relevant...

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          • potemkin_aiP potemkin_ai referenced this topic on
          • J Online
            J Online
            joseph
            Staff
            wrote on last edited by
            #30

            I will close this thread and we can continue in the new one at https://forum.cloudron.io/topic/13531/can-t-install-cloudron-due-to-unbound-issues

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            • J joseph has marked this topic as solved on
            • potemkin_aiP Offline
              potemkin_aiP Offline
              potemkin_ai
              wrote on last edited by
              #31

              Those are two different issues actually.

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              • J Online
                J Online
                joseph
                Staff
                wrote on last edited by joseph
                #32

                OK, I don't really understand the difference entirely, but maybe others can help out. Will leave this as unsolved.

                M 1 Reply Last reply
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                • J joseph has marked this topic as unsolved on
                • potemkin_aiP Offline
                  potemkin_aiP Offline
                  potemkin_ai
                  wrote on last edited by
                  #33

                  This particular issue is due to the system's configuration which prevents correct spam resolution. Might be the root cause is one, but we can't be sure on that.

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                  • J joseph

                    OK, I don't really understand the difference entirely, but maybe others can help out. Will leave this as unsolved.

                    M Offline
                    M Offline
                    mmtrade
                    wrote on last edited by
                    #34

                    @joseph do you think this issue is from the Ubuntu OS?

                    there are a lot off issues and why will your emails automatically stop sending. It gets disconnected entirely.

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                    • potemkin_aiP potemkin_ai referenced this topic on
                    • J joseph has marked this topic as solved on
                    • C Offline
                      C Offline
                      ccfu
                      wrote last edited by
                      #35

                      Since the update to 8.3.2 (on Ubuntu 24) I am seeing these false positives as well. Nothing has changed with the network settings or DNS. I know it is ultimately just a cosmetic problem, but it would be nice to be able to deactivate this check as it serves no real purpose in my opinion.

                      potemkin_aiP 1 Reply Last reply
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                      • C ccfu

                        Since the update to 8.3.2 (on Ubuntu 24) I am seeing these false positives as well. Nothing has changed with the network settings or DNS. I know it is ultimately just a cosmetic problem, but it would be nice to be able to deactivate this check as it serves no real purpose in my opinion.

                        potemkin_aiP Offline
                        potemkin_aiP Offline
                        potemkin_ai
                        wrote last edited by
                        #36

                        @ccfu I can not agree on deactivate - the purpose is very useful. I would rather have it working properly!

                        C 1 Reply Last reply
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                        • potemkin_aiP potemkin_ai

                          @ccfu I can not agree on deactivate - the purpose is very useful. I would rather have it working properly!

                          C Offline
                          C Offline
                          ccfu
                          wrote last edited by ccfu
                          #37

                          @potemkin_ai

                          If it worked properly that would of course be better πŸ˜‰

                          If only one blocklist is being checked (Spamhaus) its purpose is, in my view, rather limited. In any case a failed check due to a connection error should not cause a notification that the mailboxes are not set up correctly and these mailboxes to be showing as red in the list.

                          Edit: Connection errors happen with correct configuration when an ISP's DNS gets temporarily blocked by the DNSBL server. That seems to be my issue at the moment. In such cases I would like to be able to deactivate the check (even temporarily, for example 24 or 48 hours).

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                          • andreasduerenA Offline
                            andreasduerenA Offline
                            andreasdueren
                            wrote last edited by
                            #38

                            Im having the same false positive issue. Do I have to read through this whole thread and the other one or is there a simple fix/do I just need to wait for an update?

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                            • girishG Offline
                              girishG Offline
                              girish
                              Staff
                              wrote last edited by
                              #39

                              I have a task to make this check more "stable" for next release. Currently, it just shows the message on a single failure . I will fix the code to make it show when the error is more persistent (i.e over several failures or something like that).

                              C 1 Reply Last reply
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                              • girishG girish

                                I have a task to make this check more "stable" for next release. Currently, it just shows the message on a single failure . I will fix the code to make it show when the error is more persistent (i.e over several failures or something like that).

                                C Offline
                                C Offline
                                ccfu
                                wrote last edited by ccfu
                                #40

                                @girish That would be a big help for sure, but would it not make more sense to differentiate between connection failure and actual confirmed presence on the blocklist?

                                At the moment it seems to check every 30 minutes and if the DNS server has been blocked (e.g. for overuse of queries) this is likely to persist for 24 - 48 hours at least.

                                girishG 1 Reply Last reply
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                                • C ccfu

                                  @girish That would be a big help for sure, but would it not make more sense to differentiate between connection failure and actual confirmed presence on the blocklist?

                                  At the moment it seems to check every 30 minutes and if the DNS server has been blocked (e.g. for overuse of queries) this is likely to persist for 24 - 48 hours at least.

                                  girishG Offline
                                  girishG Offline
                                  girish
                                  Staff
                                  wrote last edited by
                                  #41

                                  @ccfu the check is only once a day - https://git.cloudron.io/platform/box/-/blob/master/src/cron.js?ref_type=heads#L113 . But yeah, the code should ideally say "rate limited" , "connection timed out" . Some proper error messages. Thing is something has changed in SpamHaus recently and this is why many are hitting it . I have to test in depth to figure what the exact problem is. I just put a note here saying I will look into the issue for next release πŸ™‚

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                                  • C Offline
                                    C Offline
                                    ccfu
                                    wrote last edited by ccfu
                                    #42

                                    Thanks, @girish
                                    FYI, in the notification it says "Email Status is checked every 30 minutes. See the troubleshooting docs for more information." This appears to be incorrect then. The notification does indeed only come once every 24 hours.

                                    girishG 1 Reply Last reply
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                                    • C ccfu

                                      Thanks, @girish
                                      FYI, in the notification it says "Email Status is checked every 30 minutes. See the troubleshooting docs for more information." This appears to be incorrect then. The notification does indeed only come once every 24 hours.

                                      girishG Offline
                                      girishG Offline
                                      girish
                                      Staff
                                      wrote last edited by
                                      #43

                                      @ccfu good catch. I removed that misleading message, thanks

                                      SansGuidonS 1 Reply Last reply
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                                      • girishG girish

                                        @ccfu good catch. I removed that misleading message, thanks

                                        SansGuidonS Offline
                                        SansGuidonS Offline
                                        SansGuidon
                                        wrote last edited by
                                        #44

                                        @girish said in False positive on SpamHaus:

                                        @ccfu good catch. I removed that misleading message, thanks

                                        I think your change just render obsolete the code comment saying to remove the duration in notification but I'm not sure πŸ™‚ https://git.cloudron.io/platform/box/-/blob/master/src/cron.js?ref_type=heads#L113

                                        About me / Now

                                        girishG 1 Reply Last reply
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                                        • SansGuidonS SansGuidon

                                          @girish said in False positive on SpamHaus:

                                          @ccfu good catch. I removed that misleading message, thanks

                                          I think your change just render obsolete the code comment saying to remove the duration in notification but I'm not sure πŸ™‚ https://git.cloudron.io/platform/box/-/blob/master/src/cron.js?ref_type=heads#L113

                                          girishG Offline
                                          girishG Offline
                                          girish
                                          Staff
                                          wrote last edited by
                                          #45

                                          @SansGuidon it does, yes πŸ™‚

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                                          • timconsidineT Online
                                            timconsidineT Online
                                            timconsidine
                                            App Dev
                                            wrote last edited by timconsidine
                                            #46

                                            Grrrr, I got the same issue now - Cloudron says in blacklist, Spamhaus says not.
                                            Trying to get my head around this long thread.

                                            EDIT : errr, so TL;DR is nothing we can do and Cloudron will fix it β€œsometime” ?
                                            Maybe I read too fast, but that’s my takeaway at the moment ...

                                            C 1 Reply Last reply
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