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  3. False positive on SpamHaus

False positive on SpamHaus

Scheduled Pinned Locked Moved Solved Support
spamhausemail
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    • J Online
      J Online
      joseph
      Staff
      wrote on last edited by
      #30

      I will close this thread and we can continue in the new one at https://forum.cloudron.io/topic/13531/can-t-install-cloudron-due-to-unbound-issues

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      • J joseph has marked this topic as solved on
      • potemkin_aiP Offline
        potemkin_aiP Offline
        potemkin_ai
        wrote on last edited by
        #31

        Those are two different issues actually.

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        • J Online
          J Online
          joseph
          Staff
          wrote on last edited by joseph
          #32

          OK, I don't really understand the difference entirely, but maybe others can help out. Will leave this as unsolved.

          M 1 Reply Last reply
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          • J joseph has marked this topic as unsolved on
          • potemkin_aiP Offline
            potemkin_aiP Offline
            potemkin_ai
            wrote on last edited by
            #33

            This particular issue is due to the system's configuration which prevents correct spam resolution. Might be the root cause is one, but we can't be sure on that.

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            • J joseph

              OK, I don't really understand the difference entirely, but maybe others can help out. Will leave this as unsolved.

              M Offline
              M Offline
              mmtrade
              wrote on last edited by
              #34

              @joseph do you think this issue is from the Ubuntu OS?

              there are a lot off issues and why will your emails automatically stop sending. It gets disconnected entirely.

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              • potemkin_aiP potemkin_ai referenced this topic on
              • J joseph has marked this topic as solved on
              • C Offline
                C Offline
                ccfu
                wrote last edited by
                #35

                Since the update to 8.3.2 (on Ubuntu 24) I am seeing these false positives as well. Nothing has changed with the network settings or DNS. I know it is ultimately just a cosmetic problem, but it would be nice to be able to deactivate this check as it serves no real purpose in my opinion.

                potemkin_aiP 1 Reply Last reply
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                • C ccfu

                  Since the update to 8.3.2 (on Ubuntu 24) I am seeing these false positives as well. Nothing has changed with the network settings or DNS. I know it is ultimately just a cosmetic problem, but it would be nice to be able to deactivate this check as it serves no real purpose in my opinion.

                  potemkin_aiP Offline
                  potemkin_aiP Offline
                  potemkin_ai
                  wrote last edited by
                  #36

                  @ccfu I can not agree on deactivate - the purpose is very useful. I would rather have it working properly!

                  C 1 Reply Last reply
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                  • potemkin_aiP potemkin_ai

                    @ccfu I can not agree on deactivate - the purpose is very useful. I would rather have it working properly!

                    C Offline
                    C Offline
                    ccfu
                    wrote last edited by ccfu
                    #37

                    @potemkin_ai

                    If it worked properly that would of course be better 😉

                    If only one blocklist is being checked (Spamhaus) its purpose is, in my view, rather limited. In any case a failed check due to a connection error should not cause a notification that the mailboxes are not set up correctly and these mailboxes to be showing as red in the list.

                    Edit: Connection errors happen with correct configuration when an ISP's DNS gets temporarily blocked by the DNSBL server. That seems to be my issue at the moment. In such cases I would like to be able to deactivate the check (even temporarily, for example 24 or 48 hours).

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                    • andreasduerenA Offline
                      andreasduerenA Offline
                      andreasdueren
                      wrote last edited by
                      #38

                      Im having the same false positive issue. Do I have to read through this whole thread and the other one or is there a simple fix/do I just need to wait for an update?

                      1 Reply Last reply
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                      • girishG Offline
                        girishG Offline
                        girish
                        Staff
                        wrote last edited by
                        #39

                        I have a task to make this check more "stable" for next release. Currently, it just shows the message on a single failure . I will fix the code to make it show when the error is more persistent (i.e over several failures or something like that).

                        C 1 Reply Last reply
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                        • girishG girish

                          I have a task to make this check more "stable" for next release. Currently, it just shows the message on a single failure . I will fix the code to make it show when the error is more persistent (i.e over several failures or something like that).

                          C Offline
                          C Offline
                          ccfu
                          wrote last edited by ccfu
                          #40

                          @girish That would be a big help for sure, but would it not make more sense to differentiate between connection failure and actual confirmed presence on the blocklist?

                          At the moment it seems to check every 30 minutes and if the DNS server has been blocked (e.g. for overuse of queries) this is likely to persist for 24 - 48 hours at least.

                          girishG 1 Reply Last reply
                          0
                          • C ccfu

                            @girish That would be a big help for sure, but would it not make more sense to differentiate between connection failure and actual confirmed presence on the blocklist?

                            At the moment it seems to check every 30 minutes and if the DNS server has been blocked (e.g. for overuse of queries) this is likely to persist for 24 - 48 hours at least.

                            girishG Offline
                            girishG Offline
                            girish
                            Staff
                            wrote last edited by
                            #41

                            @ccfu the check is only once a day - https://git.cloudron.io/platform/box/-/blob/master/src/cron.js?ref_type=heads#L113 . But yeah, the code should ideally say "rate limited" , "connection timed out" . Some proper error messages. Thing is something has changed in SpamHaus recently and this is why many are hitting it . I have to test in depth to figure what the exact problem is. I just put a note here saying I will look into the issue for next release 🙂

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                            • C Offline
                              C Offline
                              ccfu
                              wrote last edited by ccfu
                              #42

                              Thanks, @girish
                              FYI, in the notification it says "Email Status is checked every 30 minutes. See the troubleshooting docs for more information." This appears to be incorrect then. The notification does indeed only come once every 24 hours.

                              girishG 1 Reply Last reply
                              3
                              • C ccfu

                                Thanks, @girish
                                FYI, in the notification it says "Email Status is checked every 30 minutes. See the troubleshooting docs for more information." This appears to be incorrect then. The notification does indeed only come once every 24 hours.

                                girishG Offline
                                girishG Offline
                                girish
                                Staff
                                wrote last edited by
                                #43

                                @ccfu good catch. I removed that misleading message, thanks

                                SansGuidonS 1 Reply Last reply
                                2
                                • girishG girish

                                  @ccfu good catch. I removed that misleading message, thanks

                                  SansGuidonS Offline
                                  SansGuidonS Offline
                                  SansGuidon
                                  wrote last edited by
                                  #44

                                  @girish said in False positive on SpamHaus:

                                  @ccfu good catch. I removed that misleading message, thanks

                                  I think your change just render obsolete the code comment saying to remove the duration in notification but I'm not sure 🙂 https://git.cloudron.io/platform/box/-/blob/master/src/cron.js?ref_type=heads#L113

                                  About me / Now

                                  girishG 1 Reply Last reply
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                                  • SansGuidonS SansGuidon

                                    @girish said in False positive on SpamHaus:

                                    @ccfu good catch. I removed that misleading message, thanks

                                    I think your change just render obsolete the code comment saying to remove the duration in notification but I'm not sure 🙂 https://git.cloudron.io/platform/box/-/blob/master/src/cron.js?ref_type=heads#L113

                                    girishG Offline
                                    girishG Offline
                                    girish
                                    Staff
                                    wrote last edited by
                                    #45

                                    @SansGuidon it does, yes 🙂

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                                    • timconsidineT Online
                                      timconsidineT Online
                                      timconsidine
                                      App Dev
                                      wrote last edited by timconsidine
                                      #46

                                      Grrrr, I got the same issue now - Cloudron says in blacklist, Spamhaus says not.
                                      Trying to get my head around this long thread.

                                      EDIT : errr, so TL;DR is nothing we can do and Cloudron will fix it “sometime” ?
                                      Maybe I read too fast, but that’s my takeaway at the moment ...

                                      C 1 Reply Last reply
                                      1
                                      • timconsidineT timconsidine

                                        Grrrr, I got the same issue now - Cloudron says in blacklist, Spamhaus says not.
                                        Trying to get my head around this long thread.

                                        EDIT : errr, so TL;DR is nothing we can do and Cloudron will fix it “sometime” ?
                                        Maybe I read too fast, but that’s my takeaway at the moment ...

                                        C Offline
                                        C Offline
                                        ccfu
                                        wrote last edited by
                                        #47

                                        @timconsidine That's about right, yes.

                                        1 Reply Last reply
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