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  2. Paperless-ngx
  3. Import of documents with ASN failed

Import of documents with ASN failed

Scheduled Pinned Locked Moved Paperless-ngx
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    • hpz24H Offline
      hpz24H Offline
      hpz24
      wrote last edited by hpz24
      #1

      Hi,
      I had to move a paperless installation from one cloudron server to another (+ new subdomain if this is important: from dms.domain1.com to dmsp.domain2.com).
      Move means backing up on cloudron1 and restoring on cloudron2.

      After that, app started without error. Login was possible, all documents are still there and also import of document works - UNLESS there is a QR code with an ASN number at the top of the document.
      Then I get the following error in Paperless logs (and also in the app):

      Apr 30 13:02:09 [2025-04-30 11:02:09,085] [INFO] [celery.worker.strategy] Task documents.tasks.consume_file[8611a6f5-ec9d-4039-85cc-dfb7ab632b88] received
      Apr 30 13:02:19 """
      Apr 30 13:02:19 """
      Apr 30 13:02:19 File "/app/code/venv/lib/python3.12/site-packages/billiard/pool.py", line 1265, in mark_as_worker_lost
      Apr 30 13:02:19 File "/app/code/venv/lib/python3.12/site-packages/billiard/pool.py", line 1265, in mark_as_worker_lost
      Apr 30 13:02:19 Traceback (most recent call last):
      Apr 30 13:02:19 Traceback (most recent call last):
      Apr 30 13:02:19 [2025-04-30 11:02:19,445: ERROR/MainProcess] Process 'ForkPoolWorker-1' pid:226 exited with 'signal 9 (SIGKILL)'
      Apr 30 13:02:19 [2025-04-30 11:02:19,649] [ERROR] [celery.worker.request] Task handler raised error: WorkerLostError('Worker exited prematurely: signal 9 (SIGKILL) Job: 0.')
      Apr 30 13:02:19 billiard.einfo.ExceptionWithTraceback:
      Apr 30 13:02:19 billiard.exceptions.WorkerLostError: Worker exited prematurely: signal 9 (SIGKILL) Job: 0.
      Apr 30 13:02:19 raise WorkerLostError(
      Apr 30 13:02:19 raise WorkerLostError(
      

      Is there something missing?
      Thanks!

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      • BrutalBirdieB Offline
        BrutalBirdieB Offline
        BrutalBirdie
        Partner
        wrote last edited by BrutalBirdie
        #2

        Are you using some plugin for QR ASN?

        Like my work? Consider donating a drink. Cheers!

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        • BrutalBirdieB Offline
          BrutalBirdieB Offline
          BrutalBirdie
          Partner
          wrote last edited by
          #3

          🤔 OOM?
          Can you check if the new Paperless installation has the same RAM allowance comapred to the old one?

          Like my work? Consider donating a drink. Cheers!

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          • hpz24H Offline
            hpz24H Offline
            hpz24
            wrote last edited by
            #4

            No, there is no special plugin. I justed added (or uncomment) the specific options in the paperless.conf.

            I checked my installation: The app had already 4GB, I changed to 6 and tried it again. Works.
            So maybe the solution was really "Add more RAM if problem exists" 🙂
            Thx

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