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    SOLVED "Error" for multiple apps

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    • M
      msbt App Dev last edited by msbt

      Hey, what worked for me after /boot was 100% full and the update-installer was stuck:

      //show all kernels not in use
      sudo dpkg --list 'linux-image*'|awk '{ if ($1=="ii") print $2}'|grep -v `uname -r`
      sudo systemctl stop box
      sudo systemctl stop docker
      //do ps -ax to find the id of the installer
      sudo kill -9 ID_of_installer.sh
      //remove old kernels, adjust this to the results from above
      sudo rm -rf /boot/*-4.4.0-{98,97,96,93,62}-*
      //fix packages
      sudo apt-get -f install
      //automatically remove unneeded kernels
      sudo purge-old-kernels
      //bring it back on
      sudo systemctl restart box
      sudo systemctl restart docker
      sudo systemctl restart cloudron.target

      edit: hope i didn't forget to escape any ' or *

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      • U
        uiharu last edited by

        Thanks @msbt for the your answer.
        sudo apt-get -f install doesn't (re)install anything...

        service box status gives some errors (partly redacted)

          node[2046]: box:apphealthmonitor [domain] org.ghost.cloudronapp2 skipped. istate:error rstate:stopped - 
          node[2046]: box:apphealthmonitor apps alive: [naked_domain|com.nextcloud.cloudronapp, note|de.nebulon.guacamoly, git|com.gitlab.cloudronapp, ...
          node[2046]: box:apphealthmonitor [domain] org.etherpad.cloudronapp skipped. istate:error rstate:stopped - 
          node[2046]: box:apphealthmonitor [domain] com.monicahq.cloudronapp skipped. istate:error rstate:stopped - 
          node[2046]: box:apphealthmonitor [domain] com.invoiceninja.cloudronapp skipped. istate:error rstate:stopped - 
          node[2046]: box:apphealthmonitor [domain] org.wordpress.cloudronapp skipped. istate:error rstate:stopped - 
          node[2046]: box:apphealthmonitor [domain] org.tt_rss.cloudronapp skipped. istate:error rstate:stopped - 
          node[2046]: box:apphealthmonitor [domain] org.ghost.cloudronapp2 skipped. istate:error rstate:stopped - 
          node[2046]: box:apphealthmonitor [domain] org.ghost.cloudronapp2 skipped. istate:error rstate:stopped - 
          node[2046]: box:apphealthmonitor apps alive: [naked_domain|com.nextcloud.cloudronapp, note|de.nebulon.guacamoly, git|com.gitlab.cloudronapp, ...
        

        Please kindly note that I'm not having problems with /boot anymore nor am I trying to upgrade - /boot now has some free space and apt upgrade has cleared...

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        • U
          uiharu last edited by

          I'm wondering if the system is missing an necessary kernal...
          I now have 4.4.0-127 and 4.4.0-128

          $ apt list linux-image* --installed
          Listing... Done
          linux-image-4.4.0-127-generic/xenial-updates,xenial-security,now 4.4.0-127.153 amd64 [installed,automatic]
          linux-image-4.4.0-128-generic/xenial-updates,xenial-security,now 4.4.0-128.154 amd64 [installed,automatic]
          linux-image-extra-4.4.0-127-generic/xenial-updates,xenial-security,now 4.4.0-127.153 amd64 [installed,automatic]
          linux-image-extra-4.4.0-128-generic/xenial-updates,xenial-security,now 4.4.0-128.154 amd64 [installed,automatic]
          
          1 Reply Last reply Reply Quote 0
          • girish
            girish Staff last edited by

            @uiharu if you cleared the boot issue, just press configure button of an app and press save. The app should come back up.

            If not, can you paste the output of 'docker ps'?

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            • U
              uiharu @uiharu last edited by uiharu

              Thanks @girish

              I tried again but still get "Error"

              • repair the app
              • restore from the latest backup
              • restore from earlier backups
              • uninstall the app
                but none of the above worked and ended with "Error".

              I also attempted

              • installing an new instance of one of the faulty apps -> "Error"
              • installing a new instance of an app that's not one of the faulty ones -> "Error"
              • Clicking "Backup now" in settings -> "external error"
              [deleted]
              
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              • girish
                girish Staff last edited by

                @uiharu thanks, if you click on the app icon usually it will display the full error. Does it not say anything?

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                • girish
                  girish Staff last edited by

                  Actually, please try 'sudo systemctl restart docker' and wait for a minute and then reconfigure an app to see if it changes anything.

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                  • U
                    uiharu last edited by uiharu

                    Unfortunately, the "Error for doamin" overlays are blank (except the buttons)...
                    restarting docker...

                    [deleted]
                    
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                    • U
                      uiharu last edited by uiharu

                      @girish

                      The apps still throw "Error" when i attempt to repair/reconfigure them
                      Edit: Uninstalling an app also ends with "Error"

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                      • girish
                        girish Staff last edited by

                        @uiharu I sent you a mail from support. I think I will need ssh access to debug what is happening. It's most likely something docker related since the cloudron code itself seems to run fine.

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                        • girish
                          girish Staff last edited by

                          Looks like this Cloudron hit https://forum.cloudron.io/topic/1316/apps-using-mysql-are-not-working/2. MySQL apps are not working. The workaround is also not working.

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                          • U
                            uiharu last edited by uiharu

                            I forgot to post a follow up on this thread. I'd like to thank @girish for solving my problem. He responded quickly and arranged to ssh into my server to diagnose. He's been very patient and professional and I really appreciate it.

                            Basically the problem is due to MySQL addons not properly starting/building, so all apps using MySQL error out and cannot start or install. Hope the problem has been resolved in the final 2.4 releases 🙂

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