sending emails doesn't seem to work?

[james]

I think I see the problem here.
The task worker named celery is configured in /run/pretix/pretix.cfg to use redis as the backend and broker but somehow, celery still wants to use AMQP server (e.g. RabbitMQ) which does not exist and fails.

This might be a celery related issue similar to https://github.com/celery/celery/issues/6370

EDIT:
This was a wild goose chase and was some based on a log message I thought saw once.
But did not lead to anything.

[imc67]

@james Good to see you’re so committed to find the issue and solve it! Emailing is essential in this app otherwise people don’t get their tickets

[imc67]

@james said in sending emails doesn't seem to work?:

I think I see the problem here.
The task worker named celery is configured in /run/pretix/pretix.cfg to use redis as the backend and broker but somehow, celery still wants to use AMQP server (e.g. RabbitMQ) which does not exist and fails.

This might be a celery related issue similar to https://github.com/celery/celery/issues/6370

EDIT:
This was a wild goose chase and was some based on a log message I thought saw once.
But did not lead to anything.

Did you managed to find the issue?

[james]

Hello @imc67
Unfortunately, I have not yet discorded the solution.

[imc67]

@james said in sending emails doesn't seem to work?:

Hello @imc67
Unfortunately, I have not yet discorded the solution.

I hope you'll find the cause and solution soon, now the app is totally useless and that's a pity for the potential users but also for the person who took time to get it in the Appstore.

[ccfu]

I would also really like to use Pretix for a project which would be live in a few weeks, but cannot do so if this is not resolved very soon. I appreciate that this app is listed as unstable, but the inability to send emails unfortunately makes it unusable. I do hope this can be fixed as I know a lot of people have been waiting for Pretix to be added to the AppStore for a long time.

[james]

I am now starting to debug the problem again.

[james]

Hello @ccfu @imc67 I found the issue and the app will receive an update soon.

[imc67]

@james said in sending emails doesn't seem to work?:

Hello @ccfu @imc67 I found the issue and the app will receive an update soon.

YES!!! After the update it works!

Thanks

[ccfu]

Thank you @james, that is great news.