Update to 5.0.4 not working

[RoboMod]

Hello.
Today I tried to update one of my Nextcloud instances to 5.0.4. Unfortunately, the update did not run through. Instead, the old version was still active. Event logs show following lines:

18:03 *** App was updated to v4.23.4
18:03 *** Update started from v4.23.4 to v5.0.4

What am I doing wrong?

Best,
RoboMod

[james]

Hello @RoboMod
Sadly, these details are not enough to help in any significant way.
Please provide the full update logs of the app.

[RoboMod]

Okay. Where can I find them?

[james]

@RoboMod the logs are the same logs you can view in the Log Viewer and can be downloaded there as well.

[joseph]

@RoboMod said in Update to 5.0.4 not working:

Unfortunately, the update did not run through. Instead, the old version was still active

This usually happens because the app backup failed. An app update involves taking a backup and then updating the app. If the backup failed, Cloudron will revert to whatever version was running previously. As @james said, check the app logs as to why the backup failed.