Premium apps



  • Hey Guys,
    We experimented with putting some user limits on our subscription plans. But it looks like this interferes with the business model of some of our upstream customers and also interferes with how we count users across apps and Cloudron itself. To avoid all the confusion, we have simply removed user limits from all plans. Same goes for app limits - there is no limit anymore (but there is still a restriction of more than 5 instances of the same app).

    In the end, we still need a way to distinguish between personal and business use. For this reason, we have now tried put some of the apps are premium apps. Premium apps is simply based on our understanding that those apps are usually run by small teams/companies. Besides, those apps also require quite some work for us to manage compared to the rest.

    Current users will be grandfathered to a plan which is the equivalent of the current business plan with no change in pricing.

    Comments welcome!



  • I understand your choice and it's a good news for people wich are sharing their server for a self hosted solution (my case) with my family. But I've a doubt about the choice of premium which can response to needs of a personnal usage if you're looking about cloud solution by exemple.

    Anyway, hope you will choice a good business model and great job ! :)



  • Pricing is so hard. Good luck!



  • I'm personally relieved that you've stepped away from user limits. Even though my plan was grandfathered in, it made it a little harder for me to recommend the platform to organizations of a certain size that would probably just remain on Google Apps.

    Requiring more per month to gain access to certain apps that are more burdensome to maintain is an easy sell to consumers. It could make sense to charge for premium apps in a more a la carte fashion too. As you have it is fine as well.

    On a related note, no one wants to feel like they are being taxed for being business or for being misidentified as business. I would just call it a premium plan, because no one feels bad for paying a premium to get premium service.

    Just my $0.02.



  • User limits

    Since many apps are packaged to have their own user management and thus not bound by the user limits, user limits are not entirely enforceable, cause confusion and dis/advantages users of certain apps. Removing user limits altogether would be a good move.

    Premium apps

    The advantage is to incentivise users who can likely afford to pay more. In the long run, however, it may stifle community development efforts. Existing apps that are marked premium may receive less development efforts from the community as only Business plan users can use them. Apps yet to come may also see less community help to package and test because of uncertainties on whether they'll become premium. So I would recommend against doing premium apps. Alternatively we at least need clear communications on how new apps will be designated as premium if we're sticking with premium apps.

    App limits

    It seems limits on the number of apps that a client can run is the only enforceable method that won't inadvertently disincentivise community efforts. And it is easily justifiable that a client pays more for unlimited apps, as (for example) more app installations will likely increase the chance for requiring support from the Cloudron team. Given the choices right now, I would recommend keeping app limits for the "Basic" plan. The "Business" plan, or whatever the top tier plan, still calls for unlimited apps as we don't want to put a ceiling on business opportunities :)

    Naming

    Call the "Basic" plan "Standard" or "Essential". It feels better as a customer to pay $15 for something I need rather than some lowly minimum.

    Call the "Business" plan "Unlimited" or "Premium". You want to get the customers with deeper pockets who might not run a business.

    tl;dr

    • Main concerns
      • enforceability
      • community devlopment dis/incentive
    • All apps are the same
    • No user limits
    • App limits for a more affordable plan
    • Unlimited apps for an unlimited plan

    Ps. There's a missing space on the pricing page: "All plans include atmost 5 instances of the same app."
    atmost --> at most



  • @uiharu said inPremium apps:

    it may stifle community development efforts. Existing apps that are marked premium may receive less development efforts from the community as only Business plan users can use them. Apps yet to come may also see less community help to package and test because of uncertainties on whether they'll become premium

    In the past there was a contributor edition. So contribute to apps nonetheless and ask for this special status.



  • Hi, I'm happy to know that there's no number restriction for app anymore!

    However, I don't clearly understand how it means.

    (but there is still a restriction of more than 5 instances of the same app)

    For the first glance, I thought I can have the same 5 apps on 1 Cloudron server instance. (e.g. maximum 5 lamp apps)
    On the second thought, I noticed when you say "1 instance" it usually means 1 Cloudron, and 1 Plan for 1 Cloudron Server instance, am I correct?
    Then I got confused X(



  • @hiyukoim the "5 instances of the same app" limit means that on those plans one can only install the same app five times. However as you have experienced yourself the LAMP app is an exception here, since it solved the app redirect issue before we built this into the platform with the v3 release.



  • @nebulon
    Thank you for explanation!
    Is there any plan to remove "5 instances of the same app" limit on Business plan?



  • Sigh

    So you take the best value propositions and hide it behind the most expensive tier.
    Please understand that these things are price elastic. I cannot afford to spend this amount per month on hobby projects - I am not a business, but I use Gitlab and Nodebb.

    Don't steal from your own bright future.