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Cloudron Forum

Apps | Demo | Docs | Install
  1. Cloudron Forum
  2. Dolibarr
  3. Unabable to login

Unabable to login

Scheduled Pinned Locked Moved Dolibarr
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  • jamesJ Online
    jamesJ Online
    james
    Staff
    wrote last edited by
    #2

    Hello @sebastienserre
    The Cloudron Dolibar app only supports OIDC.
    So I assume, your previous Dolibar had a local user management or a different OIDC provider?

    1 Reply Last reply
    0
    • sebastienserreS Online
      sebastienserreS Online
      sebastienserre
      wrote last edited by
      #3

      it has a local user management

      He/Him - Native language: French

      1 Reply Last reply
      0
      • jamesJ Online
        jamesJ Online
        james
        Staff
        wrote last edited by
        #4

        Hello @sebastienserre
        On every app start of @dolibarr the LDAP and OIDC configuration is written to the database before the fully starts.
        Are you able to login with your Cloudron user?

        1 Reply Last reply
        0
        • sebastienserreS Online
          sebastienserreS Online
          sebastienserre
          wrote last edited by
          #5

          Hello @james
          Not after having imported my SQL DB following https://docs.cloudron.io/guides/import-mysql
          Is there some setting to add directly in the DB ?

          He/Him - Native language: French

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          0
          • jamesJ Online
            jamesJ Online
            james
            Staff
            wrote last edited by
            #6

            Hello @sebastienserre
            Can you try the following?

            • Create an app backup
            • Put the app into recovery mode
            • open the Web Terminal of the app
            • run:
              /app/pkg/sync-users.sh
              
            • run:
              /app/pkg/start.sh
              
            • Wait for the app to come reachable
            • Try to login with your Cloudron user
            1 Reply Last reply
            0
            • sebastienserreS Online
              sebastienserreS Online
              sebastienserre
              wrote last edited by
              #7

              First command is returning an error

              root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/code# /app/pkg/sync-users.sh
              ==> Syncing LDAP users into dolibarr
              Created directory: /var/lib/snmp/cert_indexes
              Error: Dolibarr config file content seems to be not correctly defined (file /core/lib/functions.lib.php not found).<br>
              Please run dolibarr setup by calling page <b>/install</b>.<br>
              root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/code# 
              

              then the second is producing PHP Warning and then never go out from recovery mode

              root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/code# /app/pkg/start.sh
              ==> Ensure permissions
              ==> Starting Dolibarr
              PHP Warning:  Undefined property: stdClass::$MAIN_VERSION_LAST_INSTALL in /app/code/htdocs/install/get-version.php on line 33
              ==> Running upgrade hooks .  -> 22.0.4
              ==> Upgrading from version  to version 22.0.4
              [Wed Jan 14 07:48:32.022598 2026] [mpm_prefork:notice] [pid 22] AH00163: Apache/2.4.58 (Ubuntu) mod_perl/2.0.13 Perl/v5.38.2 configured -- resuming normal operations
              [Wed Jan 14 07:48:32.022648 2026] [core:notice] [pid 22] AH00094: Command line: '/usr/sbin/apache2 -D FOREGROUND'
              - - - [14/Jan/2026:07:48:40 +0000] "GET / HTTP/1.1" 200 7214 "-" "Mozilla (CloudronHealth)"
              - 
              

              The line - - - [14/Jan/2026:07:48:40 +0000] "GET / HTTP/1.1" 200 7214 "-" "Mozilla (CloudronHealth)"is repeating

              He/Him - Native language: French

              jamesJ 1 Reply Last reply
              0
              • sebastienserreS sebastienserre

                First command is returning an error

                root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/code# /app/pkg/sync-users.sh
                ==> Syncing LDAP users into dolibarr
                Created directory: /var/lib/snmp/cert_indexes
                Error: Dolibarr config file content seems to be not correctly defined (file /core/lib/functions.lib.php not found).<br>
                Please run dolibarr setup by calling page <b>/install</b>.<br>
                root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/code# 
                

                then the second is producing PHP Warning and then never go out from recovery mode

                root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/code# /app/pkg/start.sh
                ==> Ensure permissions
                ==> Starting Dolibarr
                PHP Warning:  Undefined property: stdClass::$MAIN_VERSION_LAST_INSTALL in /app/code/htdocs/install/get-version.php on line 33
                ==> Running upgrade hooks .  -> 22.0.4
                ==> Upgrading from version  to version 22.0.4
                [Wed Jan 14 07:48:32.022598 2026] [mpm_prefork:notice] [pid 22] AH00163: Apache/2.4.58 (Ubuntu) mod_perl/2.0.13 Perl/v5.38.2 configured -- resuming normal operations
                [Wed Jan 14 07:48:32.022648 2026] [core:notice] [pid 22] AH00094: Command line: '/usr/sbin/apache2 -D FOREGROUND'
                - - - [14/Jan/2026:07:48:40 +0000] "GET / HTTP/1.1" 200 7214 "-" "Mozilla (CloudronHealth)"
                - 
                

                The line - - - [14/Jan/2026:07:48:40 +0000] "GET / HTTP/1.1" 200 7214 "-" "Mozilla (CloudronHealth)"is repeating

                jamesJ Online
                jamesJ Online
                james
                Staff
                wrote last edited by
                #8

                Hello @sebastienserre

                @sebastienserre said in Unabable to login:

                The line - - - [14/Jan/2026:07:48:40 +0000] "GET / HTTP/1.1" 200 7214 "-" "Mozilla (CloudronHealth)"is repeating

                This is the Cloudron Health check which checks if the app is responding. Seeing this would indicate that the app is up and running.

                I am looking into the reported error when running /app/pkg/sync-users.sh.

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                0
                • jamesJ Online
                  jamesJ Online
                  james
                  Staff
                  wrote last edited by
                  #9

                  Hello @sebastienserre

                  While the app is still in recovery mode, if your /app/pkg/start.sh script is still running, press CTRL+C to cancel the script or press the Restart App button in the top right corner of the Web Terminal.
                  Now you should be able to write commands again.

                  Please run the following command:

                  mysql --user=${CLOUDRON_MYSQL_USERNAME} --password=${CLOUDRON_MYSQL_PASSWORD} --host=${CLOUDRON_MYSQL_HOST} ${CLOUDRON_MYSQL_DATABASE} -e 'SELECT login,email,firstname,lastname FROM dolibarr_user;'
                  

                  This will output all login, email, firstname and lastname entries from the database table dolibarr_user.
                  Example output from my test @dolibarr installation:

                  +----------------+--------------------+-----------+------------+
                  | login          | email              | firstname | lastname   |
                  +----------------+--------------------+-----------+------------+
                  | admin          |                    |           | SuperAdmin |
                  | james.smith    | james@cloudron.dev | James     | Smith      |
                  | test           | tina@cloudron.dev  | Tina      | Testing    |
                  +----------------+--------------------+-----------+------------+
                  

                  If you see your Cloudron users there, please report back.

                  If you do not see your Cloudron Users there, please follow these steps:

                  Explanation of what we are running here.
                  The following commands are part of the /app/pkg/start.sh which normally start the @dolibarr app.
                  By default, /app/pkg/sync-users.sh is only run when /app/data/conf/conf.php does not exist.
                  So with the following commands we ignore the check and run it manually.

                  • run:
                    mkdir -p /run/dolibarr/{sessions,upgrade-logs,conf} /app/data/{dolibarr,conf,custom} /run/php/sessions
                    cp /app/pkg/conf.php /run/dolibarr/conf/conf.php
                    chown -R root:root /run/dolibarr/conf
                    /app/pkg/sync-users.sh
                    

                  The output should look something like this:

                  ==> Syncing LDAP users into dolibarr
                  ***** sync_users_ldap2dolibarr.php (22.0.4) pid=24 *****
                  Mails sending disabled (useless in batch mode)
                  
                  ----- Synchronize all records from LDAP database:
                  host=ldap://172.18.0.1
                  port=3002
                  login=cn=ce0b42af-a03c-4c21-b7a1-59b7b7026b9b,ou=apps,dc=cloudron
                  pass=********************************************************************************************************************************
                  DN to extract=ou=users,dc=cloudron
                  Filter=(&(objectclass=user))
                  ----- To Dolibarr database:
                  type=mysqli
                  host=mysql
                  port=3306
                  login=c453b77d85cb3891
                  database=c453b77d85cb3891
                  ----- Options:
                  commitiferror=0
                  excludeuser=
                  Mapped LDAP fields=cn,sn,givenName,username,mail
                  
                  UserCreate # James Smith: login=james.smith, fullname=James Smith --> -6 Login james.smith already exists.
                  UserCreate # Tina Testing: login=test, fullname=Tina Testing --> -6 Login test already exists.
                  Some errors were found. Changes have been rolled back.
                  

                  In this output example the sync recognized that the two users from Cloudron james.smith and test do already exist.

                  After this, you can now run:

                  /app/pkg/start.sh
                  

                  When you see the Cloudron Health Check, try to access your @dolibarr URL and login with a Cloudron User.


                  Also, what we might need to consider.
                  In your previous @dolibarr installation, please check the conf.php for $dolibarr_main_instance_unique_id.
                  I am not 100% sure if this is important but since it is named unique_id we might need to migrate that value to /app/data/conf/conf.php to get a fully working @dolibarr again.
                  Also check your old @dolibarr conf.php for other special configuration that might need to be migrated.

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                  0
                  • sebastienserreS Online
                    sebastienserreS Online
                    sebastienserre
                    wrote last edited by sebastienserre
                    #10

                    Oh!

                    root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/code# mysql --user=${CLOUDRON_MYSQL_USERNAME} --password=${CLOUDRON_MYSQL_PASSWORD} --host=${CLOUDRON_MYSQL_HOST} ${CLOUDRON_MYSQL_DATABASE} -e 'SELECT login,email,firstname,lastname FROM dolibarr_user;'
                    mysql: [Warning] Using a password on the command line interface can be insecure.
                    ERROR 1146 (42S02) at line 1: Table '628eb237668f648a.dolibarr_user' doesn't exist
                    root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/code# 
                    

                    I think the first issue is the DB Prefix... default Dolibarr one is llx_ when I can see Cloudron one is 628eb237668f648a

                    I will first try to find steps to change it. Any resources are welcome 🙂

                    He/Him - Native language: French

                    1 Reply Last reply
                    0
                    • sebastienserreS Online
                      sebastienserreS Online
                      sebastienserre
                      wrote last edited by
                      #11

                      Changed it simply in the conf.php

                      He/Him - Native language: French

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                      2
                      • sebastienserreS Online
                        sebastienserreS Online
                        sebastienserre
                        wrote last edited by
                        #12
                        oot@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/code# mysql --user=${CLOUDRON_MYSQL_USERNAME} --password=${CLOUDRON_MYSQL_PASSWORD} --host=${CLOUDRON_MYSQL_HOST} ${CLOUDRON_MYSQL_DATABASE} -e 'SELECT login,email,firstname,lastname FROM llx_user;'
                        mysql: [Warning] Using a password on the command line interface can be insecure.
                        +----------------+------------------------+------------+------------+
                        | login          | email                  | firstname  | lastname   |
                        +----------------+------------------------+------------+------------+
                        | sebastienserre | sebastien@xxvinfo.com | Sébastien  | SERRE      |
                        | administrateur |                        |            | admin      |
                        | webservice     |                        |            | webservice |
                        | client         |                        |            | Client     |
                        +----------------+------------------------+------------+------------+
                        root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/code# mkdir -p /run/dolibarr/{sessions,upgrade-logs,conf} /app/data/{dolibarr,conf,custom} /run/php/sessions
                        root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/code# cp /app/pkg/conf.php /run/dolibarr/conf/conf.php
                        root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/code# chown -R root:root /run/dolibarr/conf
                        root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/code# /app/pkg/sync-users.sh
                        ==> Syncing LDAP users into dolibarr
                        ***** sync_users_ldap2dolibarr.php (22.0.4) pid=57 *****
                        PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_NAME in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 81
                        PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_FIRSTNAME in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 82
                        PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_LOGIN in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 83
                        PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_LOGIN_SAMBA in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 84
                        PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_PASSWORD in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 85
                        PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_PASSWORD_CRYPTED in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 86
                        PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_PHONE in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 87
                        PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_FAX in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 88
                        PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_MOBILE in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 89
                        PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_MAIL in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 94
                        PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_TITLE in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 95
                        PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_DESCRIPTION in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 96
                        PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_SID in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 97
                        Mails sending disabled (useless in batch mode)
                        
                        ----- Synchronize all records from LDAP database:
                        host=
                        port=
                        login=
                        pass=
                        DN to extract=
                        Filter=(=*)
                        ----- To Dolibarr database:
                        type=mysqli
                        host=mysql
                        port=3306
                        login=628eb237668f648a
                        database=628eb237668f648a
                        ----- Options:
                        commitiferror=0
                        excludeuser=
                        Mapped LDAP fields=
                        
                        Error: LDAP setup for users not defined inside Dolibarrroot@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/code#
                        

                        The user sebastienserre is my old Dolibarr user, I do not see the default "admin" user created by Cloudron on Dolibarr install.

                        Note, the email used for my user is managed on Cloudron and is the email used as my Cloudron user (to install app etc)
                        Is there a conflict ?

                        He/Him - Native language: French

                        1 Reply Last reply
                        0
                        • scookeS Offline
                          scookeS Offline
                          scooke
                          wrote last edited by
                          #13

                          Is it working now?? There was some impressive Help there for you, lots of code, etc., and here I was thinking maybe you were typing sebabastien!

                          A life lived in fear is a life half-lived

                          1 Reply Last reply
                          0
                          • jamesJ Online
                            jamesJ Online
                            james
                            Staff
                            wrote last edited by james
                            #14

                            Hello @sebastienserre

                            This output:

                            PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_NAME in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 81
                            PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_FIRSTNAME in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 82
                            PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_LOGIN in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 83
                            PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_LOGIN_SAMBA in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 84
                            PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_PASSWORD in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 85
                            PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_PASSWORD_CRYPTED in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 86
                            PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_PHONE in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 87
                            PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_FAX in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 88
                            PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_MOBILE in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 89
                            PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_MAIL in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 94
                            PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_TITLE in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 95
                            PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_DESCRIPTION in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 96
                            

                            with

                            Error: LDAP setup for users not defined inside Dolibar
                            

                            Indicated that the LDAP configuration fields did not get populated.

                            In the /app/pkg/start.sh this is normally done on the app start.
                            Since your sync failed here, and you just edited the conf.php to match your DB $dolibarr_main_db_prefix please run /app/pkg/start.sh once so the LDAP configuration fields get populated.
                            After you have run /app/pkg/start.sh once and can access the @dolibarr URL, cancel the script again with CTRL+C and run the above sync again.
                            Please share the output of that new sync attempt again.


                            @sebastienserre said in Unabable to login:

                            Note, the email used for my user is managed on Cloudron and is the email used as my Cloudron user (to install app etc)
                            Is there a conflict ?

                            This could be the case, but we will figure that out after you have attempted the above.

                            1 Reply Last reply
                            0
                            • sebastienserreS Online
                              sebastienserreS Online
                              sebastienserre
                              wrote last edited by
                              #15

                              Unfortunately, restarting app and then redoing the command, doesn't change:

                                                                                                                                          Reconnecting...
                              root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/code# mysql --user=${CLOUDRON_MYSQL_USERNAME} --password=${CLOUDRON_MYSQL_PASSWORD} --host=${CLOUDRON_MYSQL_HOST} ${CLOUDRON_MYSQL_DATABASE} -e 'SELECT login,email,firstname,lastname FROM llx_user;'
                              mysql: [Warning] Using a password on the command line interface can be insecure.
                              +----------------+------------------------+------------+------------+
                              | login          | email                  | firstname  | lastname   |
                              +----------------+------------------------+------------+------------+
                              | sebastienserre | sebastien@xxxnfo.com | Sébastien  | SERRE      |
                              | administrateur |                        |            | admin      |
                              | webservice     |                        |            | webservice |
                              | client         |                        |            | Client     |
                              +----------------+------------------------+------------+------------+
                              root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/code# mkdir -p /run/dolibarr/{sessions,upgrade-logs,conf} /app/data/{dolibarr,conf,custom} /run/php/sessions
                              root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/code# cp /app/pkg/conf.php /run/dolibarr/conf/conf.php
                              root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/code# chown -R root:root /run/dolibarr/conf
                              root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/code# /app/pkg/sync-users.sh
                              ==> Syncing LDAP users into dolibarr
                              ***** sync_users_ldap2dolibarr.php (22.0.4) pid=39 *****
                              PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_NAME in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 81
                              PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_FIRSTNAME in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 82
                              PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_LOGIN in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 83
                              PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_LOGIN_SAMBA in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 84
                              PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_PASSWORD in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 85
                              PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_PASSWORD_CRYPTED in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 86
                              PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_PHONE in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 87
                              PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_FAX in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 88
                              PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_MOBILE in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 89
                              PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_MAIL in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 94
                              PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_TITLE in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 95
                              PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_DESCRIPTION in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 96
                              PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_SID in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 97
                              Mails sending disabled (useless in batch mode)
                              
                              ----- Synchronize all records from LDAP database:
                              host=
                              port=
                              login=
                              pass=
                              DN to extract=
                              Filter=(=*)
                              ----- To Dolibarr database:
                              type=mysqli
                              host=mysql
                              port=3306
                              login=628eb237668f648a
                              database=628eb237668f648a
                              ----- Options:
                              commitiferror=0
                              excludeuser=
                              Mapped LDAP fields=
                              
                              Error: LDAP setup for users not defined inside Dolibarrroot@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/code# 
                              ``

                              He/Him - Native language: French

                              1 Reply Last reply
                              0
                              • jamesJ Online
                                jamesJ Online
                                james
                                Staff
                                wrote last edited by
                                #16

                                Hello @sebastienserre

                                I think I see the issue here.
                                In /app/pkg/start.sh the population of the LDAP configuration is hard coded to dolibarr_const and does not use the prefix set in /app/data/conf/conf.php.
                                Give me a moment to analyse this and find a solution.

                                1 Reply Last reply
                                1
                                • jamesJ Online
                                  jamesJ Online
                                  james
                                  Staff
                                  wrote last edited by
                                  #17

                                  Hello @sebastienserre

                                  I have attempted to dynamically get the prefix on startup in the /app/pkg/start.sh.
                                  Please execute the following commands:

                                  cd /app/pkg/
                                  wget https://file.cloudron.dev/api/v1/shares/sid-f89149647ff19f3ed38d09176fe55ecb872bd238a6cac86b2500be2ce71422f5?type=download -O dolibar_14886_1.patch
                                  git apply dolibar_14886_1.patch
                                  

                                  Now run:

                                  /app/pkg/start.sh
                                  

                                  Wait for the app to be reachable, and cancel the script again with CTRL+C.
                                  Now attempt a user sync again:

                                  mkdir -p /run/dolibarr/{sessions,upgrade-logs,conf} /app/data/{dolibarr,conf,custom} /run/php/sessions
                                  cp /app/pkg/conf.php /run/dolibarr/conf/conf.php
                                  chown -R root:root /run/dolibarr/conf
                                  /app/pkg/sync-users.sh
                                  

                                  Please share the full output of the whole process.

                                  1 Reply Last reply
                                  0
                                  • sebastienserreS Online
                                    sebastienserreS Online
                                    sebastienserre
                                    wrote last edited by
                                    #18

                                    unfortunately, wget doesn't work

                                    root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/pkg# wget https://file.cloudron.dev/api/v1/shares/sid-f89149647ff19f3ed38d09176fe55ecb872bd238a6cac86b2500be2ce71422f5?type=download -O dolibar_14886_1.patch
                                    dolibar_14886_1.patch: Read-only file system
                                    root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/pkg#
                                    ``

                                    He/Him - Native language: French

                                    1 Reply Last reply
                                    0
                                    • jamesJ Online
                                      jamesJ Online
                                      james
                                      Staff
                                      wrote last edited by
                                      #19

                                      Hello @sebastienserre

                                      Read-only file system

                                      Your app is not in recovery mode.
                                      Please put the app in recovery mode and try again.

                                      1 Reply Last reply
                                      0
                                      • sebastienserreS Online
                                        sebastienserreS Online
                                        sebastienserre
                                        wrote last edited by
                                        #20
                                        root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/code# cd /app/pkg/
                                        root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/pkg# wget https://file.cloudron.dev/api/v1/shares/sid-f89149647ff19f3ed38d09176fe55ecb872bd238a6cac86b2500be2ce71422f5?type=download -O dolibar_14886_1.patch
                                        --2026-01-14 10:14:14--  https://file.cloudron.dev/api/v1/shares/sid-f89149647ff19f3ed38d09176fe55ecb872bd238a6cac86b2500be2ce71422f5?type=download
                                        Resolving file.cloudron.dev (file.cloudron.dev)... 139.162.188.66, 2a01:7e01::2000:3cff:fe7c:9d41
                                        Connecting to file.cloudron.dev (file.cloudron.dev)|139.162.188.66|:443... connected.
                                        HTTP request sent, awaiting response... 200 OK
                                        Length: 2957 (2.9K) [application/octet-stream]
                                        Saving to: ‘dolibar_14886_1.patch’
                                        
                                        dolibar_14886_1.patch                                100%[=====================================================================================================================>]   2.89K  --.-KB/s    in 0s      
                                        
                                        2026-01-14 10:14:14 (509 MB/s) - ‘dolibar_14886_1.patch’ saved [2957/2957]
                                        root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/pkg# git apply dolibar_14886_1.patch
                                        root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/pkg# /app/pkg/start.sh
                                        ==> Ensure permissions
                                        ==> Starting Dolibarr
                                        Created directory: /var/lib/snmp/cert_indexes
                                        PHP Warning:  Undefined property: stdClass::$MAIN_VERSION_LAST_INSTALL in /app/code/htdocs/install/get-version.php on line 33
                                        ==> Running upgrade hooks .  -> 22.0.4
                                        ==> Upgrading from version  to version 22.0.4
                                        [Wed Jan 14 10:15:22.480395 2026] [mpm_prefork:notice] [pid 22] AH00163: Apache/2.4.58 (Ubuntu) mod_perl/2.0.13 Perl/v5.38.2 configured -- resuming normal operations
                                        [Wed Jan 14 10:15:22.480433 2026] [core:notice] [pid 22] AH00094: Command line: '/usr/sbin/apache2 -D FOREGROUND'
                                        - - - [14/Jan/2026:10:15:30 +0000] "GET / HTTP/1.1" 200 7214 "-" "Mozilla (CloudronHealth)"
                                        - - - [14/Jan/2026:10:15:40 +0000] "GET / HTTP/1.1" 200 7214 "-" "Mozilla (CloudronHealth)"
                                        ^Croot@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/pkgmkdir -p /run/dolibarr/{sessions,upgrade-logs,conf} /app/data/{dolibarr,conf,custom} /run/php/sessionsns
                                        root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/pkg# cp /app/pkg/conf.php /run/dolibarr/conf/conf.php
                                        root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/pkg# chown -R root:root /run/dolibarr/conf
                                        root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/pkg# /app/pkg/sync-users.sh
                                        ==> Syncing LDAP users into dolibarr
                                        ***** sync_users_ldap2dolibarr.php (22.0.4) pid=43 *****
                                        PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_NAME in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 81
                                        PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_FIRSTNAME in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 82
                                        PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_LOGIN in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 83
                                        PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_LOGIN_SAMBA in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 84
                                        PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_PASSWORD in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 85
                                        PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_PASSWORD_CRYPTED in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 86
                                        PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_PHONE in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 87
                                        PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_FAX in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 88
                                        PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_MOBILE in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 89
                                        PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_MAIL in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 94
                                        PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_TITLE in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 95
                                        PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_DESCRIPTION in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 96
                                        PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_SID in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 97
                                        Mails sending disabled (useless in batch mode)
                                        
                                        ----- Synchronize all records from LDAP database:
                                        host=
                                        port=
                                        login=
                                        pass=
                                        DN to extract=
                                        Filter=(=*)
                                        ----- To Dolibarr database:
                                        type=mysqli
                                        host=mysql
                                        port=3306
                                        login=628eb237668f648a
                                        database=628eb237668f648a
                                        ----- Options:
                                        commitiferror=0
                                        excludeuser=
                                        Mapped LDAP fields=
                                        
                                        Error: LDAP setup for users not defined inside Dolibarrroot@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/pkg# 
                                        

                                        Note that /app/pkg/start.shdoesn't make Dolibarr out of recovery mode. I have to go out of recovery mode from CLoudron panel to get Doliabrr available.

                                        He/Him - Native language: French

                                        jamesJ 1 Reply Last reply
                                        0
                                        • sebastienserreS sebastienserre
                                          root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/code# cd /app/pkg/
                                          root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/pkg# wget https://file.cloudron.dev/api/v1/shares/sid-f89149647ff19f3ed38d09176fe55ecb872bd238a6cac86b2500be2ce71422f5?type=download -O dolibar_14886_1.patch
                                          --2026-01-14 10:14:14--  https://file.cloudron.dev/api/v1/shares/sid-f89149647ff19f3ed38d09176fe55ecb872bd238a6cac86b2500be2ce71422f5?type=download
                                          Resolving file.cloudron.dev (file.cloudron.dev)... 139.162.188.66, 2a01:7e01::2000:3cff:fe7c:9d41
                                          Connecting to file.cloudron.dev (file.cloudron.dev)|139.162.188.66|:443... connected.
                                          HTTP request sent, awaiting response... 200 OK
                                          Length: 2957 (2.9K) [application/octet-stream]
                                          Saving to: ‘dolibar_14886_1.patch’
                                          
                                          dolibar_14886_1.patch                                100%[=====================================================================================================================>]   2.89K  --.-KB/s    in 0s      
                                          
                                          2026-01-14 10:14:14 (509 MB/s) - ‘dolibar_14886_1.patch’ saved [2957/2957]
                                          root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/pkg# git apply dolibar_14886_1.patch
                                          root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/pkg# /app/pkg/start.sh
                                          ==> Ensure permissions
                                          ==> Starting Dolibarr
                                          Created directory: /var/lib/snmp/cert_indexes
                                          PHP Warning:  Undefined property: stdClass::$MAIN_VERSION_LAST_INSTALL in /app/code/htdocs/install/get-version.php on line 33
                                          ==> Running upgrade hooks .  -> 22.0.4
                                          ==> Upgrading from version  to version 22.0.4
                                          [Wed Jan 14 10:15:22.480395 2026] [mpm_prefork:notice] [pid 22] AH00163: Apache/2.4.58 (Ubuntu) mod_perl/2.0.13 Perl/v5.38.2 configured -- resuming normal operations
                                          [Wed Jan 14 10:15:22.480433 2026] [core:notice] [pid 22] AH00094: Command line: '/usr/sbin/apache2 -D FOREGROUND'
                                          - - - [14/Jan/2026:10:15:30 +0000] "GET / HTTP/1.1" 200 7214 "-" "Mozilla (CloudronHealth)"
                                          - - - [14/Jan/2026:10:15:40 +0000] "GET / HTTP/1.1" 200 7214 "-" "Mozilla (CloudronHealth)"
                                          ^Croot@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/pkgmkdir -p /run/dolibarr/{sessions,upgrade-logs,conf} /app/data/{dolibarr,conf,custom} /run/php/sessionsns
                                          root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/pkg# cp /app/pkg/conf.php /run/dolibarr/conf/conf.php
                                          root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/pkg# chown -R root:root /run/dolibarr/conf
                                          root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/pkg# /app/pkg/sync-users.sh
                                          ==> Syncing LDAP users into dolibarr
                                          ***** sync_users_ldap2dolibarr.php (22.0.4) pid=43 *****
                                          PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_NAME in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 81
                                          PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_FIRSTNAME in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 82
                                          PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_LOGIN in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 83
                                          PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_LOGIN_SAMBA in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 84
                                          PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_PASSWORD in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 85
                                          PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_PASSWORD_CRYPTED in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 86
                                          PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_PHONE in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 87
                                          PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_FAX in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 88
                                          PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_MOBILE in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 89
                                          PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_MAIL in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 94
                                          PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_TITLE in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 95
                                          PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_DESCRIPTION in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 96
                                          PHP Warning:  Undefined property: stdClass::$LDAP_FIELD_SID in /app/code/scripts/user/sync_users_ldap2dolibarr.php on line 97
                                          Mails sending disabled (useless in batch mode)
                                          
                                          ----- Synchronize all records from LDAP database:
                                          host=
                                          port=
                                          login=
                                          pass=
                                          DN to extract=
                                          Filter=(=*)
                                          ----- To Dolibarr database:
                                          type=mysqli
                                          host=mysql
                                          port=3306
                                          login=628eb237668f648a
                                          database=628eb237668f648a
                                          ----- Options:
                                          commitiferror=0
                                          excludeuser=
                                          Mapped LDAP fields=
                                          
                                          Error: LDAP setup for users not defined inside Dolibarrroot@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/pkg# 
                                          

                                          Note that /app/pkg/start.shdoesn't make Dolibarr out of recovery mode. I have to go out of recovery mode from CLoudron panel to get Doliabrr available.

                                          jamesJ Online
                                          jamesJ Online
                                          james
                                          Staff
                                          wrote last edited by
                                          #21

                                          Hello @sebastienserre

                                          @sebastienserre said in Unabable to login:

                                          I have to go out of recovery mode from CLoudron panel to get Doliabrr available.

                                          Yes and no.
                                          /app/pkg/start.sh is the script executed when the app is not in recovery mode.
                                          So when the recovery mode is enabled, it is expected that the app is not reachable, unless you run /app/pkg/start.sh in the Web Terminal and let it running.


                                          At this point I highly suspect there is a deeper issue with the imported DB.
                                          We should attempt the following.
                                          The SQL file you are importing should be edited to use dolibarr_ instead of llx_.
                                          After that has been edited the SQL file should be imported according to the documentation https://docs.cloudron.io/guides/import-mysql#import

                                          1. Edit the SQL file and replace llx_ with dolibarr_ for the database table names.
                                          2. Instal a fresh @dolibarr app
                                          3. Put the freshly installed @dolibarr app into recovery mode and do not disable the recovery mode unless instructed to do.
                                          4. Follow the documentation to import the edited SQL file https://docs.cloudron.io/guides/import-mysql#import (do not disable the recovery mode)
                                          5. start @dolibarr with /app/pkg/start.sh in the Web Terminal

                                          If possible, you could provide the original SQL file that should be imported to me in a private forum message so I can better replicate the issue.

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