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  3. Trying to add a mailbox but says it already exsists

Trying to add a mailbox but says it already exsists

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  • apesorgukA Offline
    apesorgukA Offline
    apesorguk
    wrote last edited by
    #1

    I am trying to add a mailbox, but it says it already exsists but when I search the mailbox, nothing shows.

    screenshot-my-intranet-apes-org-uk-2026-01-27-10-31-44.png

    screenshot-my-intranet-apes-org-uk-2026-01-27-10-32-56.png

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    1
    • J Offline
      J Offline
      joseph
      Staff
      wrote last edited by
      #2

      Maybe there is a Mailing List of the same name? (The error message is still misleading).

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      • apesorgukA Offline
        apesorgukA Offline
        apesorguk
        wrote last edited by apesorguk
        #3

        No mailing lists at all. Another strange thing is I can add them as an alias without error.

        screenshot-my-intranet-apes-org-uk-2026-01-27-11-11-06.png

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        • jamesJ Offline
          jamesJ Offline
          james
          Staff
          wrote last edited by
          #4

          Do you have any app that is using the developer@ mailbox?

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          • apesorgukA Offline
            apesorgukA Offline
            apesorguk
            wrote last edited by
            #5

            No we don't I have checked every app we use.

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            • apesorgukA Offline
              apesorgukA Offline
              apesorguk
              wrote last edited by
              #6

              is there no way to search via terminal?

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              • J Offline
                J Offline
                joseph
                Staff
                wrote last edited by joseph
                #7

                @apesorguk Can you try running this via SSH?

                mysql -uroot -ppassword -e "SELECT name, domain FROM box.mailboxes"
                

                Is developer listed there?

                Can you also check the REST request in the Network tab of your browser?

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                • apesorgukA Offline
                  apesorgukA Offline
                  apesorguk
                  wrote last edited by
                  #8

                  Yes it is showing there, for somereason just not showing on the GUI

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                  • apesorgukA Offline
                    apesorgukA Offline
                    apesorguk
                    wrote last edited by apesorguk
                    #9

                    Ok so I deleted the alias we had for it under development and tried to add the mailbox and now its worked. Bare in mind I only added the alias after the error to see if I get the error adding as a alias.

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