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  3. Nextcloud says 5.3GB used, Cloudron says Nextcloud is 19.16GB, why?

Nextcloud says 5.3GB used, Cloudron says Nextcloud is 19.16GB, why?

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    • jdaviescoatesJ Offline
      jdaviescoatesJ Offline
      jdaviescoates
      wrote on last edited by
      #1

      There are no files shown in Deleted files, but perhaps they are all still somewhere? If that's the case, how can I actually delete them?

      Thanks!

      I use Cloudron with Gandi & Hetzner

      jdaviescoatesJ 1 Reply Last reply
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      • jdaviescoatesJ jdaviescoates

        There are no files shown in Deleted files, but perhaps they are all still somewhere? If that's the case, how can I actually delete them?

        Thanks!

        jdaviescoatesJ Offline
        jdaviescoatesJ Offline
        jdaviescoates
        wrote on last edited by
        #2

        I'm guessing perhaps 5.3GB is just what I'm personally using and perhaps my others users (actually really only my wife at the moment, but she did recently backup loads of things off her phone, but unlikely to be 17GB - I don't think her phone even stores that amount!)

        I use Cloudron with Gandi & Hetzner

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        • luckowL Offline
          luckowL Offline
          luckow
          translator
          wrote on last edited by
          #3

          the important thing is: trashbin_retention

          https://docs.nextcloud.com/server/18/admin_manual/configuration_server/config_sample_php_parameters.html#deleted-items-trash-bin

          In my case I chose a retention time of max. 10 days for all users.

          Pronouns: he/him | Primary language: German

          jdaviescoatesJ 1 Reply Last reply
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          • luckowL luckow

            the important thing is: trashbin_retention

            https://docs.nextcloud.com/server/18/admin_manual/configuration_server/config_sample_php_parameters.html#deleted-items-trash-bin

            In my case I chose a retention time of max. 10 days for all users.

            jdaviescoatesJ Offline
            jdaviescoatesJ Offline
            jdaviescoates
            wrote on last edited by
            #4

            @luckow ok thanks. But right now there is nothing at all shown in my Deleted Items. Are you suggesting that things may be retained somewhere else? (I think I've seen @girish mention something about this elsewhere but couldn't see anything in the Nextcloud threads)

            I use Cloudron with Gandi & Hetzner

            luckowL 1 Reply Last reply
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            • jdaviescoatesJ jdaviescoates

              @luckow ok thanks. But right now there is nothing at all shown in my Deleted Items. Are you suggesting that things may be retained somewhere else? (I think I've seen @girish mention something about this elsewhere but couldn't see anything in the Nextcloud threads)

              luckowL Offline
              luckowL Offline
              luckow
              translator
              wrote on last edited by
              #5

              @jdaviescoates take a look at https://docs.cloudron.io/apps/nextcloud/ There is a paragraph about managing deleted files. And yes, it's true: you can't look into the trash of others. And because people (i.e. the users) are a bit lazy when it comes to cleaning up, the only chance is an automatic cleanup.

              Pronouns: he/him | Primary language: German

              jdaviescoatesJ 1 Reply Last reply
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              • luckowL luckow

                @jdaviescoates take a look at https://docs.cloudron.io/apps/nextcloud/ There is a paragraph about managing deleted files. And yes, it's true: you can't look into the trash of others. And because people (i.e. the users) are a bit lazy when it comes to cleaning up, the only chance is an automatic cleanup.

                jdaviescoatesJ Offline
                jdaviescoatesJ Offline
                jdaviescoates
                wrote on last edited by
                #6

                @luckow thanks. I can see how that might be an issue when there are lots of users, but me and my wife are are the only ones really using our Nextcloud atm...

                And as those docs say:

                When you delete a file in Nextcloud, it is not immediately deleted permanently. Instead, it is moved into the trash bin. It is not permanently deleted until you manually delete it, or when the Deleted Files app deletes it to make room for new files.

                To configure, how items are permanently deleted, configure the trashbin_retention_obligation parameter.

                The parameter can be edited using the Web terminal and editing the file /app/data/config/config.php.

                We don't have anything in our trash (I got my wife to check hers too) so that can't be what's causing the issues...

                However she is using 11.2GB!

                So that plus my 5.3 = 16.5GB which is a lot closer to Cloudron's 19.16GB!

                That's "just" a difference of 2.66GB (which I guess could mostly be just Nextcloud files themselves)

                I use Cloudron with Gandi & Hetzner

                jdaviescoatesJ 1 Reply Last reply
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                • jdaviescoatesJ jdaviescoates

                  @luckow thanks. I can see how that might be an issue when there are lots of users, but me and my wife are are the only ones really using our Nextcloud atm...

                  And as those docs say:

                  When you delete a file in Nextcloud, it is not immediately deleted permanently. Instead, it is moved into the trash bin. It is not permanently deleted until you manually delete it, or when the Deleted Files app deletes it to make room for new files.

                  To configure, how items are permanently deleted, configure the trashbin_retention_obligation parameter.

                  The parameter can be edited using the Web terminal and editing the file /app/data/config/config.php.

                  We don't have anything in our trash (I got my wife to check hers too) so that can't be what's causing the issues...

                  However she is using 11.2GB!

                  So that plus my 5.3 = 16.5GB which is a lot closer to Cloudron's 19.16GB!

                  That's "just" a difference of 2.66GB (which I guess could mostly be just Nextcloud files themselves)

                  jdaviescoatesJ Offline
                  jdaviescoatesJ Offline
                  jdaviescoates
                  wrote on last edited by
                  #7

                  I guess the next question is:

                  Is there anyway to check how much space Nextcloud users are using? I've had a quick looking in Nextcloud Admin and couldn't see anything...

                  I use Cloudron with Gandi & Hetzner

                  jdaviescoatesJ 1 Reply Last reply
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                  • jdaviescoatesJ jdaviescoates

                    I guess the next question is:

                    Is there anyway to check how much space Nextcloud users are using? I've had a quick looking in Nextcloud Admin and couldn't see anything...

                    jdaviescoatesJ Offline
                    jdaviescoatesJ Offline
                    jdaviescoates
                    wrote on last edited by
                    #8

                    @jdaviescoates said in Nextcloud says 5.3GB used, Cloudron says Nextcloud is 19.16GB, why?:

                    Is there anyway to check how much space Nextcloud users are using? I've had a quick looking in Nextcloud Admin and couldn't see anything...

                    And the answers is:

                    Yes! In /settings/users/

                    Screenshot from 2020-09-25 19-14-44.png

                    I use Cloudron with Gandi & Hetzner

                    jdaviescoatesJ 1 Reply Last reply
                    0
                    • jdaviescoatesJ jdaviescoates

                      @jdaviescoates said in Nextcloud says 5.3GB used, Cloudron says Nextcloud is 19.16GB, why?:

                      Is there anyway to check how much space Nextcloud users are using? I've had a quick looking in Nextcloud Admin and couldn't see anything...

                      And the answers is:

                      Yes! In /settings/users/

                      Screenshot from 2020-09-25 19-14-44.png

                      jdaviescoatesJ Offline
                      jdaviescoatesJ Offline
                      jdaviescoates
                      wrote on last edited by
                      #9

                      @jdaviescoates said in Nextcloud says 5.3GB used, Cloudron says Nextcloud is 19.16GB, why?:

                      That's "just" a difference of 2.66GB (which I guess could mostly be just Nextcloud files themselves)

                      So, assuming that is mostly just Nextcloud files themselves (I may do a clean install at some point just to see how big that is), I think this can be marked as solved.

                      I use Cloudron with Gandi & Hetzner

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