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  1. Cloudron Forum
  2. Mautic
  3. Mautic Gravatar issue - Anonymous contacts automatically added

Mautic Gravatar issue - Anonymous contacts automatically added

Scheduled Pinned Locked Moved Mautic
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  • M Offline
    M Offline
    michaelmm7
    wrote on last edited by
    #1

    I have installed the newest Mautic version (3.1.2) with Cloudron.

    Everytime I access Mautic, it keeps adding anonymous contacts. The anynomous contacts can be seen by clicking on the little person icon on the right upper corner on the contacts page.

    89993723-bdaa-46b4-8a92-332dbf669b30-image.png

    In the details I can see that this contact is created by accesing the avatar image.

    6daa0814-4ff6-4ab5-9d79-f5d02df63ece-image.png

    I tracked the IP Address and it is the IP of Automattic, which also is owner of Gravatar. So I think here is the issue.

    9a883d58-fad7-4f06-99e5-646f570cd747-image.png

    I installed Mautic with cloudron and didn't change the standard configuration, so I assume here is a bug. Mautic is automatically adding anynomous contacts.

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    • M Offline
      M Offline
      michaelmm7
      wrote on last edited by
      #2

      Hi, it looks like this is an issue in the standard of Mautic:
      https://forum.mautic.org/t/ghost-contact-ids/11610
      https://github.com/mautic/mautic/pull/7614

      girishG 1 Reply Last reply
      1
      • M michaelmm7

        Hi, it looks like this is an issue in the standard of Mautic:
        https://forum.mautic.org/t/ghost-contact-ids/11610
        https://github.com/mautic/mautic/pull/7614

        girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #3

        @michaelmm7 Indeed, this is just the way mautic works

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