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    SOLVED Cloudron super slow and crashes at least once a month

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    aws ec2 performance
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    • D
      Dreamcatch22 last edited by girish

      My Cloudron is extremely slow today. I am getting timeout errors and all my apps are taking forever to load. Even a one page static site takes forever or just times out.

      I checked the logs, system settings, Cloudron is updated to the latest version, etc...everything seems normal, but there is some issue causing this. But this isn't a rare situation. I face this problem probably around once a month. I usually can't even access my Cloudron dashboard.

      I am not sure what causes it but I usually have to reboot my server to get it working again. I am using Amazon AWS as my cloud provider. I have more than enough memory, space, etc.. I wanted to see if I could get some help before I reboot my server. I've had issues with the backup retention before, but am not tech savvy enough to figure it out myself.

      Thanks for helping.

      girish 1 Reply Last reply Reply Quote 0
      • subven
        subven last edited by

        Since this seems to be an individual problem and you did not provide any logs, error messages or something we could work with, it would be a good idea to contact support by mail (support@cloudron.io) in this case.

        They usually ask you for SSH access and take a look what causes your problems. 🙂

        D 1 Reply Last reply Reply Quote 2
        • D
          Dreamcatch22 @subven last edited by

          @subven Good idea. I will do that as well.

          I live on the east coast of USA and am three hours ahead from the Cloudron team. I think they are just now starting to wake up!

          Thanks for the advice.

          nebulon 1 Reply Last reply Reply Quote 0
          • nebulon
            nebulon Staff @Dreamcatch22 last edited by

            @dreamcatch22 yes please send a ticket via the dashboard to us and enable the checkbox for ssh support (if that does not timeout of course)

            I am in Berlin timezone, so our support hours are well distributed 😉

            1 Reply Last reply Reply Quote 3
            • girish
              girish Staff @Dreamcatch22 last edited by girish

              @dreamcatch22 with AWS, I have usually found that it's either

              a) the cpu credits are kicking in. are you aware of https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/burstable-credits-baseline-concepts.html ? AFAIK, even lightsail has the same limitation (but not 100% sure).

              b) some machine have a lot of memory but perform very poorly . For example, see the notes in EC2 R5 xlarge (which has 32GB RAM!) but works very poorly with docker - https://forum.cloudron.io/post/17488

              Not sure, if either of those apply to you. What instance are you using ?

              1 Reply Last reply Reply Quote 0
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