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  3. Cannot access logs of any app nor the cloudron instance

Cannot access logs of any app nor the cloudron instance

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    • P Offline
      P Offline
      privsec
      wrote on last edited by girish
      #1

      On every screen to access logs (whether app or cloudron as a whole) I get this error message
      ffb7b5ff-cd5c-46cb-8055-68f06abe9217-image.png

      I recently had to completely resintall the OS and my app backups did not work for me. Oddly enough they were in postgrSQL and I think this version of cloudron DB is MySQL, IDK why.

      I am needing access to these logs for other T/S for issues I am experiencing. Any ideas?

      girishG 1 Reply Last reply
      0
      • P privsec

        On every screen to access logs (whether app or cloudron as a whole) I get this error message
        ffb7b5ff-cd5c-46cb-8055-68f06abe9217-image.png

        I recently had to completely resintall the OS and my app backups did not work for me. Oddly enough they were in postgrSQL and I think this version of cloudron DB is MySQL, IDK why.

        I am needing access to these logs for other T/S for issues I am experiencing. Any ideas?

        girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #2

        @privsec Just to rule out browser/network issue, are you able to see the logs in the demo - https://my.demo.cloudron.io (username: cloudron password: cloudron) ? The logs viewer button is in the top right (the demo is running latest release), in case you look for it.

        P 1 Reply Last reply
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        • girishG girish

          @privsec Just to rule out browser/network issue, are you able to see the logs in the demo - https://my.demo.cloudron.io (username: cloudron password: cloudron) ? The logs viewer button is in the top right (the demo is running latest release), in case you look for it.

          P Offline
          P Offline
          privsec
          wrote on last edited by
          #3

          @girish

          I can access the logs via that demo site

          This is the wordpress logs
          e03cb7d0-08b3-4288-986a-28f40f8da03b-image.png
          And these are the nextcloud logs
          9438d770-d4d5-46cd-a154-ad3d75b1b36c-image.png

          And these are the cloudron system logs.
          df6c83cb-a1a2-4eb4-9d11-d77f56dd3c43-image.png
          I cant access any of these on my instance
          When I try I get the error in my original post

          girishG 1 Reply Last reply
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          • P privsec

            @girish

            I can access the logs via that demo site

            This is the wordpress logs
            e03cb7d0-08b3-4288-986a-28f40f8da03b-image.png
            And these are the nextcloud logs
            9438d770-d4d5-46cd-a154-ad3d75b1b36c-image.png

            And these are the cloudron system logs.
            df6c83cb-a1a2-4eb4-9d11-d77f56dd3c43-image.png
            I cant access any of these on my instance
            When I try I get the error in my original post

            girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #4

            @privsec Ah, in the original screenshot I see | tr. This means you are probably on Cloudron 6 (You can settings this in Settings page) ? Can you clear cache in your browser or try another browser as well? Otherwise, we have to handle this via support@cloudron.io .

            P 1 Reply Last reply
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            • girishG girish

              @privsec Ah, in the original screenshot I see | tr. This means you are probably on Cloudron 6 (You can settings this in Settings page) ? Can you clear cache in your browser or try another browser as well? Otherwise, we have to handle this via support@cloudron.io .

              P Offline
              P Offline
              privsec
              wrote on last edited by
              #5

              @girish OK, seems to have been my cache, good to know for future reference.

              Thank you

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              • nebulonN Offline
                nebulonN Offline
                nebulon
                Staff
                wrote on last edited by
                #6

                I will put a cache busting hash for the other toplevel pages in the dashboard, just like we have for the main dashboard. This should mitigate that issue for the next release.

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