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  3. Backup Fails NEXTCLOUD

Backup Fails NEXTCLOUD

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backups
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  • S Offline
    S Offline
    savity
    wrote on last edited by girish
    #1

    Hi failing backups since 7 Days in a row

    it only not work with Nextcloud 4 other apps do work

    Cloudron 6.0.1
    79c1be5b-e511-4285-b63a-4a32300600cd-grafik.png

    But i don't see any errors in the Backup Logs?

    BR
    Savity

    girishG 1 Reply Last reply
    0
    • subvenS Offline
      subvenS Offline
      subven
      wrote on last edited by subven
      #2

      Can you post your (censored) backup configuration? Is there enough space at your backup destination for Nextcloud to be backed up?

      1 Reply Last reply
      1
      • S savity

        Hi failing backups since 7 Days in a row

        it only not work with Nextcloud 4 other apps do work

        Cloudron 6.0.1
        79c1be5b-e511-4285-b63a-4a32300600cd-grafik.png

        But i don't see any errors in the Backup Logs?

        BR
        Savity

        girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #3

        @savity said in Backup Fails NEXTCLOUD:

        But i don't see any errors in the Backup Logs?

        So what is in the logs? Can you paste the last 100 lines or so to https://paste.cloudron.io ?

        S 1 Reply Last reply
        0
        • girishG girish

          @savity said in Backup Fails NEXTCLOUD:

          But i don't see any errors in the Backup Logs?

          So what is in the logs? Can you paste the last 100 lines or so to https://paste.cloudron.io ?

          S Offline
          S Offline
          savity
          wrote on last edited by
          #4

          @girish there was really no error but since theni raised the backup RAM and it worked for 1 Week.

          Now i got a new error

          Jan 19 02:11:14 box:tasks 2859: {"percent":51,"message":"Uploading backup 4473M@7MBps (SERVER.domain.domain)"}
          Jan 19 02:11:20 box:shell backup-snapshot/APP_ID (stdout): 2021-01-19T01:11:20.928Z box:storage/s3 Error uploading [SERVER/snapshot/APP_ID.tar.gz.enc]: s3 upload error. { InternalError: We encountered an internal error, please try again.
          at Request.extractError (/home/yellowtent/box/node_modules/aws-sdk/lib/services/s3.js:837:35)
          at Request.callListeners (/home/yellowtent/box/node_modules/aws-sdk/lib/sequential_executor.js:106:20)
          at Request.emit (/home/yellowtent/box/node_modules/aws-sdk/lib/sequential_executor.js:78:10)
          at Request.emit (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:688:14)
          at Request.transition (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:22:10)
          at AcceptorStateMachine.runTo (/home/yellowtent/box/node_modules/aws-sdk/lib/state_machine.js:14:12)
          at /home/yellowtent/box/node_modules/aws-sdk/lib/state_machine.js:26:10
          at Request.<anonymous> (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:38:9)
          at Request.<anonymous> (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:690:12)
          at Request.callListeners (/home/yellowtent/box/node_modules/aws-sdk/lib/sequential_executor.js:116:18)
          message: 'We encountered an internal error, please try again.',
          code: 'InternalError',
          region: null,
          time: 2021-01-19T01:11:20.924Z,
          requestId: '165B7CF26E4F51D8',
          extendedRequestId: undefined,
          cfId: undefined,
          statusCode: 500,
          retryable: true }
          Jan 19 02:11:20 box:shell backup-snapshot/APP_ID (stdout): 2021-01-19T01:11:20.929Z box:backupupload upload completed. error: { BoxError: Error uploading SERVER/snapshot/APP_ID.tar.gz.enc. Message: We encountered an internal error, please try again. HTTP Code: InternalError
          at ManagedUpload.callback (/home/yellowtent/box/src/storage/s3.js:130:33)
          at ManagedUpload.cleanup (/home/yellowtent/box/node_modules/aws-sdk/lib/s3/managed_upload.js:629:10)
          at Response.<anonymous> (/home/yellowtent/box/node_modules/aws-sdk/lib/s3/managed_upload.js:566:28)
          at Request.<anonymous> (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:369:18)
          at Request.callListeners (/home/yellowtent/box/node_modules/aws-sdk/lib/sequential_executor.js:106:20)
          at Request.emit (/home/yellowtent/box/node_modules/aws-sdk/lib/sequential_executor.js:78:10)
          at Request.emit (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:688:14)
          at Request.transition (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:22:10)
          at AcceptorStateMachine.runTo (/home/yellowtent/box/node_modules/aws-sdk/lib/state_machine.js:14:12)
          at /home/yellowtent/box/node_modules/aws-sdk/lib/state_machine.js:26:10
          name: 'BoxError',
          reason: 'External Error',
          details: {},
          message:
          'Error uploading SERVER/snapshot/APP_ID.tar.gz.enc. Message: We encountered an internal error, please try again. HTTP Code: InternalError' }
          Jan 19 02:11:20 box:backups runBackupUpload: result - {"result":"Error uploading SERVER/snapshot/APP_ID.tar.gz.enc. Message: We encountered an internal error, please try again. HTTP Code: InternalError"}
          Jan 19 02:11:21 box:shell backup-snapshot/APP_ID code: 50, signal: null
          Jan 19 02:11:21 box:backups SERVER.domain.domain Unable to backup { BoxError: Error uploading SERVER/snapshot/APP_ID.tar.gz.enc. Message: We encountered an internal error, please try again. HTTP Code: InternalError
          at /home/yellowtent/box/src/backups.js:874:29
          at f (/home/yellowtent/box/node_modules/once/once.js:25:25)
          at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:69:9)
          at ChildProcess.emit (events.js:198:13)
          at ChildProcess.EventEmitter.emit (domain.js:448:20)
          at Process.ChildProcess._handle.onexit (internal/child_process.js:248:12)
          name: 'BoxError',
          reason: 'External Error',
          details: {},
          message:
          'Error uploading SERVER/snapshot/APP_ID.tar.gz.enc. Message: We encountered an internal error, please try again. HTTP Code: InternalError' }
          Jan 19 02:11:21 box:taskworker Task took 680.211 seconds
          Jan 19 02:11:21 box:tasks setCompleted - 2859: {"result":null,"error":{"stack":"BoxError: Error uploading SERVER/snapshot/APP_ID.tar.gz.enc. Message: We encountered an internal error, please try again. HTTP Code: InternalError\n at /home/yellowtent/box/src/backups.js:874:29\n at f (/home/yellowtent/box/node_modules/once/once.js:25:25)\n at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:69:9)\n at ChildProcess.emit (events.js:198:13)\n at ChildProcess.EventEmitter.emit (domain.js:448:20)\n at Process.ChildProcess._handle.onexit (internal/child_process.js:248:12)","name":"BoxError","reason":"External Error","details":{},"message":"Error uploading SERVER/snapshot/APP_ID.tar.gz.enc. Message: We encountered an internal error, please try again. HTTP Code: InternalError"}}
          Jan 19 02:11:21 box:tasks 2859: {"percent":100,"result":null,"error":{"stack":"BoxError: Error uploading SERVER/snapshot/APP_ID.tar.gz.enc. Message: We encountered an internal error, please try again. HTTP Code: InternalError\n at /home/yellowtent/box/src/backups.js:874:29\n at f (/home/yellowtent/box/node_modules/once/once.js:25:25)\n at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:69:9)\n at ChildProcess.emit (events.js:198:13)\n at ChildProcess.EventEmitter.emit (domain.js:448:20)\n at Process.ChildProcess._handle.onexit (internal/child_process.js:248:12)","name":"BoxError","reason":"External Error","details":{},"message":"Error uploading SERVER/snapshot/APP_ID.tar.gz.enc. Message: We encountered an internal error, please try again. HTTP Code: InternalError"}}

          S 1 Reply Last reply
          0
          • S savity

            @girish there was really no error but since theni raised the backup RAM and it worked for 1 Week.

            Now i got a new error

            Jan 19 02:11:14 box:tasks 2859: {"percent":51,"message":"Uploading backup 4473M@7MBps (SERVER.domain.domain)"}
            Jan 19 02:11:20 box:shell backup-snapshot/APP_ID (stdout): 2021-01-19T01:11:20.928Z box:storage/s3 Error uploading [SERVER/snapshot/APP_ID.tar.gz.enc]: s3 upload error. { InternalError: We encountered an internal error, please try again.
            at Request.extractError (/home/yellowtent/box/node_modules/aws-sdk/lib/services/s3.js:837:35)
            at Request.callListeners (/home/yellowtent/box/node_modules/aws-sdk/lib/sequential_executor.js:106:20)
            at Request.emit (/home/yellowtent/box/node_modules/aws-sdk/lib/sequential_executor.js:78:10)
            at Request.emit (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:688:14)
            at Request.transition (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:22:10)
            at AcceptorStateMachine.runTo (/home/yellowtent/box/node_modules/aws-sdk/lib/state_machine.js:14:12)
            at /home/yellowtent/box/node_modules/aws-sdk/lib/state_machine.js:26:10
            at Request.<anonymous> (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:38:9)
            at Request.<anonymous> (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:690:12)
            at Request.callListeners (/home/yellowtent/box/node_modules/aws-sdk/lib/sequential_executor.js:116:18)
            message: 'We encountered an internal error, please try again.',
            code: 'InternalError',
            region: null,
            time: 2021-01-19T01:11:20.924Z,
            requestId: '165B7CF26E4F51D8',
            extendedRequestId: undefined,
            cfId: undefined,
            statusCode: 500,
            retryable: true }
            Jan 19 02:11:20 box:shell backup-snapshot/APP_ID (stdout): 2021-01-19T01:11:20.929Z box:backupupload upload completed. error: { BoxError: Error uploading SERVER/snapshot/APP_ID.tar.gz.enc. Message: We encountered an internal error, please try again. HTTP Code: InternalError
            at ManagedUpload.callback (/home/yellowtent/box/src/storage/s3.js:130:33)
            at ManagedUpload.cleanup (/home/yellowtent/box/node_modules/aws-sdk/lib/s3/managed_upload.js:629:10)
            at Response.<anonymous> (/home/yellowtent/box/node_modules/aws-sdk/lib/s3/managed_upload.js:566:28)
            at Request.<anonymous> (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:369:18)
            at Request.callListeners (/home/yellowtent/box/node_modules/aws-sdk/lib/sequential_executor.js:106:20)
            at Request.emit (/home/yellowtent/box/node_modules/aws-sdk/lib/sequential_executor.js:78:10)
            at Request.emit (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:688:14)
            at Request.transition (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:22:10)
            at AcceptorStateMachine.runTo (/home/yellowtent/box/node_modules/aws-sdk/lib/state_machine.js:14:12)
            at /home/yellowtent/box/node_modules/aws-sdk/lib/state_machine.js:26:10
            name: 'BoxError',
            reason: 'External Error',
            details: {},
            message:
            'Error uploading SERVER/snapshot/APP_ID.tar.gz.enc. Message: We encountered an internal error, please try again. HTTP Code: InternalError' }
            Jan 19 02:11:20 box:backups runBackupUpload: result - {"result":"Error uploading SERVER/snapshot/APP_ID.tar.gz.enc. Message: We encountered an internal error, please try again. HTTP Code: InternalError"}
            Jan 19 02:11:21 box:shell backup-snapshot/APP_ID code: 50, signal: null
            Jan 19 02:11:21 box:backups SERVER.domain.domain Unable to backup { BoxError: Error uploading SERVER/snapshot/APP_ID.tar.gz.enc. Message: We encountered an internal error, please try again. HTTP Code: InternalError
            at /home/yellowtent/box/src/backups.js:874:29
            at f (/home/yellowtent/box/node_modules/once/once.js:25:25)
            at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:69:9)
            at ChildProcess.emit (events.js:198:13)
            at ChildProcess.EventEmitter.emit (domain.js:448:20)
            at Process.ChildProcess._handle.onexit (internal/child_process.js:248:12)
            name: 'BoxError',
            reason: 'External Error',
            details: {},
            message:
            'Error uploading SERVER/snapshot/APP_ID.tar.gz.enc. Message: We encountered an internal error, please try again. HTTP Code: InternalError' }
            Jan 19 02:11:21 box:taskworker Task took 680.211 seconds
            Jan 19 02:11:21 box:tasks setCompleted - 2859: {"result":null,"error":{"stack":"BoxError: Error uploading SERVER/snapshot/APP_ID.tar.gz.enc. Message: We encountered an internal error, please try again. HTTP Code: InternalError\n at /home/yellowtent/box/src/backups.js:874:29\n at f (/home/yellowtent/box/node_modules/once/once.js:25:25)\n at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:69:9)\n at ChildProcess.emit (events.js:198:13)\n at ChildProcess.EventEmitter.emit (domain.js:448:20)\n at Process.ChildProcess._handle.onexit (internal/child_process.js:248:12)","name":"BoxError","reason":"External Error","details":{},"message":"Error uploading SERVER/snapshot/APP_ID.tar.gz.enc. Message: We encountered an internal error, please try again. HTTP Code: InternalError"}}
            Jan 19 02:11:21 box:tasks 2859: {"percent":100,"result":null,"error":{"stack":"BoxError: Error uploading SERVER/snapshot/APP_ID.tar.gz.enc. Message: We encountered an internal error, please try again. HTTP Code: InternalError\n at /home/yellowtent/box/src/backups.js:874:29\n at f (/home/yellowtent/box/node_modules/once/once.js:25:25)\n at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:69:9)\n at ChildProcess.emit (events.js:198:13)\n at ChildProcess.EventEmitter.emit (domain.js:448:20)\n at Process.ChildProcess._handle.onexit (internal/child_process.js:248:12)","name":"BoxError","reason":"External Error","details":{},"message":"Error uploading SERVER/snapshot/APP_ID.tar.gz.enc. Message: We encountered an internal error, please try again. HTTP Code: InternalError"}}

            S Offline
            S Offline
            savity
            wrote on last edited by savity
            #5

            @girish and some time a go you have given me a soluton:

            @savity Can you try this change https://git.cloudron.io/cloudron/box/-/commit/bedcd6fccf58830b316318699375bc1f582a5d7a ? The file on Cloudron is /home/yellowtent/box/src/storage/s3.js. Essentially change the timeout from 3000 * 1000 to 0. And also change maxRetries to 10. You don't need to restart anything after the change since the code changes are immediately picked up.

            I am using MINIO as Backup and i think this all started after the last Ubuntu security update

            girishG 1 Reply Last reply
            0
            • S savity

              @girish and some time a go you have given me a soluton:

              @savity Can you try this change https://git.cloudron.io/cloudron/box/-/commit/bedcd6fccf58830b316318699375bc1f582a5d7a ? The file on Cloudron is /home/yellowtent/box/src/storage/s3.js. Essentially change the timeout from 3000 * 1000 to 0. And also change maxRetries to 10. You don't need to restart anything after the change since the code changes are immediately picked up.

              I am using MINIO as Backup and i think this all started after the last Ubuntu security update

              girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by
              #6

              @savity The error message "InternalError: We encountered an internal error, please try again" indicates this was an error from S3. So maybe this was just a sporadic failure. Do you consistently get the error?

              S 1 Reply Last reply
              0
              • girishG girish

                @savity The error message "InternalError: We encountered an internal error, please try again" indicates this was an error from S3. So maybe this was just a sporadic failure. Do you consistently get the error?

                S Offline
                S Offline
                savity
                wrote on last edited by
                #7

                @girish It didn't worked for 4 Days now in a row

                1 Reply Last reply
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