EspoCRM collaboration

[marcusquinn]

I did a fair bit of work setting up Freescout too - but after playing with EspoCRM, I think Freescout could be made redundant too, since all the data-objects are either in Espo or could be quickly reproduced.

Other thinks like Croodle for Polls, could probably easily be modelled in here too.

One thing that is kinda missing is Nextcloud integration, so I might sponsor that among my team later too.

[marcusquinn]

One thing that is very obvious to me once I started playing, Microsoft Dynamics (I have a lot of experience with), Salesforce and SAP etc, really are extortionate in comparison!

[jimcavoli]

@marcusquinn True; though I've actually been thinking recently about setting up FreeScout as an alternative interface for some people to deal with just doing the communication versus the backend CRM being used for reporting on the communication and managing in a more general sense, so you could have the best of both worlds. I think this can just be done with a shared mailbox both are configured to use (plus monitoring the sent folder), since Espo is actually very good at mail imports and FreeScout is much better at the conversation perspective.

[marcusquinn]

@jimcavoli My business pains have always come from information being spread across multiple systems, perhaps the answer to that is the Portal Views designs for each role.

Freescout to me looks like Espo Emails, Email Templates, Cases & Knowledgebase covers most things. I see the nuances but going to focus on Espo for now and just use other apps for inspiration on what I can reproduce in Espo.

I need a bit more time until I'm happy to share something worth yours or anyone's attention but then I'll share a login so you can have a nosey around and see if it inspires anything.

Certainly Integromat can help with multi-system synching - but I'm still holding out for n8n.io as I've not had a chance to play with that but obviously prefer self-hosted where possible.

[jimcavoli]

@marcusquinn Understandable; looks like n8n is going to be packaged up compatible with 6.1 or newer, once the proxAuth add-on supports excluded paths (for web hooks and the like) so hopefully that will help accelerate and help make reproducible more things too

[marcusquinn]

@jimcavoli Amazing! Very much owe you for that one. As soon as I get a good look, I'll see if there's anything we can contribute upstream to it as well for LDAP or whatever else we find we might need.

[marcusquinn]

A bump on this.

Anyone here with strong experience of accounting systems data-structures and pivot tables, say hello.

I'm pretty good with all those things, and more than happy to share what I'm doing with it, but only time for fast-talkers and thinkers on the collab part if anyone wanted to get involved.

I can do it all myself but I'm sure anyone with a similar mind could see where it's going and run in parallel or throw in some ideas because the key with systems like this is broad experience for the generic parts, so that the custom needs are minimal and very specific to avoid maintaining multiple forks for common needs.

Happy to share the results with everyone else too but for now it's still WIP, so wouldn't be much use to you than an idea of what can be done because I'm evolving it daily at the mo.

I've done a little market research with a few SMEs too, at it seems that small business budget for a good setup would be about £6k setup and £500/month support. Bigger businesses tend to expect £500-£1,200/day rate on CRM/ERP consultants. If that helps anyone quantify how interesting this might be

[marcusquinn]

If anyone wants to preview my EspoCRM custom work, DM me with your GitLab.com ID and I'll add you to the Group & Repos.

You don't need the paid addons, but if you are going to use it in business, I think it's a reasonable purchase from them considering all that it is capable of.

I'm personally not using anything from that right now in this custom work, and the Sales Pack can be reproduced, but if you want to get an idea of what Espo can be, feel free to follow my work in GitLab, I commit significant updates most days.

[girish]

@marcusquinn Have you tried reaching out on the EspoCRM forums for potential collaborators? Just a thought

[marcusquinn]

@girish Yeah, I'm blowing up that forum too

There's a few power users and devs there but it is relatively quiet.

This is the main repo I'm working on: https://gitlab.com/brandlight/espocrm/espocrm-brandlight-custom

Recommended for anyone TBH as I've taken it way beyond the standard setup.

I just need a GitLab.com ID from anyone wanting access. I've not made it public as I wouldn't have time to keep up with those obligations yet.

It is all "production ready", and used on 3 live instances now. But I'm also evolving it fast, so anyone wanting to use in production would just need to get familiar with it first so they know what to expect is already done and what is still to do.