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    Solved Add email addresses

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    • B
      bcduggan last edited by bcduggan

      Cloudron v6.1.2
      osTicket Package v1.4.1

      I tried adding email addresses to osTicket (like help@example.com, incidents@example.com) without much luck.

      I created a Cloudron user for osTicket to own these mailboxes. Then I created each mailbox and gave them to the osTicket user.

      In osTicket, I added each email address and configured fetching and sending. I used osTicket's outgoing mail function to test sending with one of the new mailboxes and I received a mail from that address.

      But osTicket never creates tickets from incoming mail. I can see the mail in the inbox with RainLoop. These are the log lines when osTicket tries to fetch:

      Mar 06 16:36:27 ==> Fetching mails
      Mar 06 16:36:27 sh: 1: /usr/sbin/sendmail: not found
      Mar 06 16:36:27 PHP Fatal error: Uncaught Error: Call to undefined function _S() in /app/code/upload/include/class.mailer.php:612
      Mar 06 16:36:27 Stack trace:
      Mar 06 16:36:27 #0 /app/code/upload/include/class.mailer.php(632): Mailer->send()
      Mar 06 16:36:27 #1 /app/code/upload/bootstrap.php(316): Mailer::sendmail()
      Mar 06 16:36:27 #2 /app/code/upload/bootstrap.php(201): Bootstrap::croak()
      Mar 06 16:36:27 #3 /app/code/upload/main.inc.php(28): Bootstrap::connect()
      Mar 06 16:36:27 #4 /app/code/upload/api/api.inc.php(26): require_once('/app/code/uploa...')
      Mar 06 16:36:27 #5 /app/code/upload/api/cron.php(17): require('/app/code/uploa...')
      Mar 06 16:36:27 #6 {main}
      Mar 06 16:36:27 thrown in /app/code/upload/include/class.mailer.php on line 612
      

      How can I configure osTicket to create tickets from incoming mail to other addresses?

      B girish 3 Replies Last reply Reply Quote 0
      • B
        bcduggan @bcduggan last edited by

        This post is deleted!
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        • girish
          girish Staff @bcduggan last edited by girish

          @bcduggan I am able to reproduce this, looks like a bug in the package. Will make a fix.

          1 Reply Last reply Reply Quote 0
          • girish
            girish Staff @bcduggan last edited by

            @bcduggan I have pushed an update. Can you try with the package 1.4.2 ?

            B 1 Reply Last reply Reply Quote 0
            • B
              bcduggan @girish last edited by

              @girish This is fixed in 1.4.2. Thanks!

              1 Reply Last reply Reply Quote 0
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