Solved Add email addresses

[bcduggan]

Cloudron v6.1.2
osTicket Package v1.4.1

I tried adding email addresses to osTicket (like help@example.com, incidents@example.com) without much luck.

I created a Cloudron user for osTicket to own these mailboxes. Then I created each mailbox and gave them to the osTicket user.

In osTicket, I added each email address and configured fetching and sending. I used osTicket's outgoing mail function to test sending with one of the new mailboxes and I received a mail from that address.

But osTicket never creates tickets from incoming mail. I can see the mail in the inbox with RainLoop. These are the log lines when osTicket tries to fetch:

Mar 06 16:36:27 ==> Fetching mails
Mar 06 16:36:27 sh: 1: /usr/sbin/sendmail: not found
Mar 06 16:36:27 PHP Fatal error: Uncaught Error: Call to undefined function _S() in /app/code/upload/include/class.mailer.php:612
Mar 06 16:36:27 Stack trace:
Mar 06 16:36:27 #0 /app/code/upload/include/class.mailer.php(632): Mailer->send()
Mar 06 16:36:27 #1 /app/code/upload/bootstrap.php(316): Mailer::sendmail()
Mar 06 16:36:27 #2 /app/code/upload/bootstrap.php(201): Bootstrap::croak()
Mar 06 16:36:27 #3 /app/code/upload/main.inc.php(28): Bootstrap::connect()
Mar 06 16:36:27 #4 /app/code/upload/api/api.inc.php(26): require_once('/app/code/uploa...')
Mar 06 16:36:27 #5 /app/code/upload/api/cron.php(17): require('/app/code/uploa...')
Mar 06 16:36:27 #6 {main}
Mar 06 16:36:27 thrown in /app/code/upload/include/class.mailer.php on line 612

How can I configure osTicket to create tickets from incoming mail to other addresses?

[bcduggan]

This post is deleted!

[girish]

@bcduggan I am able to reproduce this, looks like a bug in the package. Will make a fix.

[girish]

@bcduggan I have pushed an update. Can you try with the package 1.4.2 ?

[bcduggan]

@girish This is fixed in 1.4.2. Thanks!