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Add email addresses

Scheduled Pinned Locked Moved Solved osTicket
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  • B Offline
    B Offline
    bcduggan
    wrote on last edited by bcduggan
    #1

    Cloudron v6.1.2
    osTicket Package v1.4.1

    I tried adding email addresses to osTicket (like help@example.com, incidents@example.com) without much luck.

    I created a Cloudron user for osTicket to own these mailboxes. Then I created each mailbox and gave them to the osTicket user.

    In osTicket, I added each email address and configured fetching and sending. I used osTicket's outgoing mail function to test sending with one of the new mailboxes and I received a mail from that address.

    But osTicket never creates tickets from incoming mail. I can see the mail in the inbox with RainLoop. These are the log lines when osTicket tries to fetch:

    Mar 06 16:36:27 ==> Fetching mails
    Mar 06 16:36:27 sh: 1: /usr/sbin/sendmail: not found
    Mar 06 16:36:27 PHP Fatal error: Uncaught Error: Call to undefined function _S() in /app/code/upload/include/class.mailer.php:612
    Mar 06 16:36:27 Stack trace:
    Mar 06 16:36:27 #0 /app/code/upload/include/class.mailer.php(632): Mailer->send()
    Mar 06 16:36:27 #1 /app/code/upload/bootstrap.php(316): Mailer::sendmail()
    Mar 06 16:36:27 #2 /app/code/upload/bootstrap.php(201): Bootstrap::croak()
    Mar 06 16:36:27 #3 /app/code/upload/main.inc.php(28): Bootstrap::connect()
    Mar 06 16:36:27 #4 /app/code/upload/api/api.inc.php(26): require_once('/app/code/uploa...')
    Mar 06 16:36:27 #5 /app/code/upload/api/cron.php(17): require('/app/code/uploa...')
    Mar 06 16:36:27 #6 {main}
    Mar 06 16:36:27 thrown in /app/code/upload/include/class.mailer.php on line 612
    

    How can I configure osTicket to create tickets from incoming mail to other addresses?

    B girishG 3 Replies Last reply
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  • B Offline
    B Offline
    bcduggan
    replied to bcduggan on last edited by
    #2
    This post is deleted!
    1 Reply Last reply
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  • girishG Offline
    girishG Offline
    girish Staff
    replied to bcduggan on last edited by girish
    #3

    @bcduggan I am able to reproduce this, looks like a bug in the package. Will make a fix.

    1 Reply Last reply
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  • girishG Offline
    girishG Offline
    girish Staff
    replied to bcduggan on last edited by
    #4

    @bcduggan I have pushed an update. Can you try with the package 1.4.2 ?

    B 1 Reply Last reply
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  • B Offline
    B Offline
    bcduggan
    replied to girish on last edited by
    #5

    @girish This is fixed in 1.4.2. Thanks!

    1 Reply Last reply
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