Failed to get release information
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@ghaisasadvait How did you manage to download the
cloudron-setup
script in the first place? Maybe you can trysudo update-ca-certificates
to see if that helps. Also, can you confirm that you can access cloudron.io and api.cloudron.io from other devices of your house? (so we can localize this to a VM issue). -
@girish said in Failed to get release information:
sudo update-ca-certificates
sudo update-ca-certificates
This worked!..pretty odd since i updated and upgraded all the packages beforehand
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I am getting the same error message on a fresh Hetzner VPS Ubuntu 22.04.3 install.
=> Updating apt and installing script dependencies => Validating setup token => Checking version Failed to get release information
When I look at the logs I get the following output:
root@ubuntu-2gb-nbg1-1:~# cat /var/log/cloudron-setup.log Running cloudron-setup with args : -- Hit:1 https://mirror.hetzner.com/ubuntu/packages jammy InRelease Hit:2 https://mirror.hetzner.com/ubuntu/packages jammy-updates InRelease Hit:3 https://mirror.hetzner.com/ubuntu/packages jammy-backports InRelease Hit:4 https://mirror.hetzner.com/ubuntu/security jammy-security InRelease Reading package lists... Reading package lists... Building dependency tree... Reading state information... curl is already the newest version (7.81.0-1ubuntu1.15). python3 is already the newest version (3.10.6-1~22.04). software-properties-common is already the newest version (0.99.22.9). ubuntu-standard is already the newest version (1.481.1). 0 upgraded, 0 newly installed, 0 to remove and 36 not upgraded.
Anybody has any ideas what the problem might be? Not sure if it makes a difference but the server only has an IPv6 address.
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The setup is basically this, the cheapest Hetzner VPS with a fresh Ubuntu 22.04.3 install. Didn't do anything special, just ssh'd in and ran the three install commands from Cloudrons homepage.
I tried running both of the commands, the first one fails, the second one works:
root@ubuntu-2gb-nbg1-1:~# curl https://api.cloudron.io/api/v1/releases curl: (7) Couldn't connect to server root@ubuntu-2gb-nbg1-1:~# host api.cloudron.io api.cloudron.io has address 165.227.67.76
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@luckym thanks. the DNS resolution is correct. It seems it is not able to make outbound request for some reason. I just checked from multiple servers and
api.cloudron.io
seems fine. Are you able to curl other sites? Saycurl https://www.cloudron.io
?Another idea: start afresh with ubuntu 22.04. then, run the curl command first. then, run cloudron-setup script. This will give us a better idea if it is some installation issue or some VM issue.
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Thanks girish. I tried to curl other sites and that worked fine as well. Also from my local computer curling
api.cloudron.io
works fine. I then deleted the server and set up a fresh server and tried the curl command first as you suggested. Same issue.After that I deleted the server again and set up a new server that also has a IPv4 address instead of IPv6 only. This time the curl command to
api.cloudron.io
worked and the setup script is currently running just fine ¯_(ツ)_/¯ . -
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