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Cloudron Forum

Apps | Demo | Docs | Install

Failed to get release information

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installation
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  • G Offline
    G Offline
    ghaisasadvait
    wrote on last edited by girish
    #1

    ubuntu:~$ sudo ./cloudron-setup

    ##############################################
    Cloudron Setup (latest)
    ##############################################

    Follow setup logs in a second terminal with:
    $ tail -f /var/log/cloudron-setup.log

    Join us at https://forum.cloudron.io for any questions.

    => Updating apt and installing script dependencies
    => Checking version
    Failed to get release information

    Anyone knows how to solve this issue?

    girishG 1 Reply Last reply
    0
  • girishG Offline
    girishG Offline
    girish Staff
    replied to ghaisasadvait on last edited by
    #2

    @ghaisasadvait can you run the script again?

    G 1 Reply Last reply
    0
  • G Offline
    G Offline
    ghaisasadvait
    replied to girish on last edited by ghaisasadvait
    #3

    @girish Still the same issue

    I was running this command: ./cloudron-setup --version 6.1.2

    However, i am also getting the error for the normal install too( ./cloudron-setup )

    girishG 1 Reply Last reply
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  • girishG Offline
    girishG Offline
    girish Staff
    replied to ghaisasadvait on last edited by girish
    #4

    @ghaisasadvait Can you try this command on the server? I tried a new install now and it seems to work fine.

    curl https://api.cloudron.io/api/v1/releases
    

    If the command fails, you can try the commands below:

    First, if the DNS look is working:

    host api.cloudron.io
    

    Next, if it is some http related issue:

    curl -v https://api.cloudron.io/api/v1/releases
    
    G 1 Reply Last reply
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  • girishG Offline
    girishG Offline
    girish Staff
    wrote on last edited by
    #5

    I wonder if the issue is something like https://forum.cloudron.io/topic/4492/installation-failed-dns-resolvconf-issues/ . In that case, outbound traffic was blocked. Could that be the case in your situation/VPS as well?

    G 1 Reply Last reply
    0
  • G Offline
    G Offline
    ghaisasadvait
    replied to girish on last edited by
    #6

    @girish said in Failed to get release information:

    curl -v https://api.cloudron.io/api/v1/releases

    advait@ubuntu:~$ curl https://api.cloudron.io/api/v1/releases
    curl: (77) error setting certificate verify locations:
    CAfile: /etc/ssl/certs/ca-certificates.crt
    CApath: /etc/ssl/certs
    advait@ubuntu:~$ host api.cloudron.io
    api.cloudron.io has address 3.209.21.239
    advait@ubuntu:~$ curl -v https://api.cloudron.io/api/v1/releases

    • Trying 3.209.21.239...
    • TCP_NODELAY set
    • Connected to api.cloudron.io (3.209.21.239) port 443 (#0)
    • ALPN, offering h2
    • ALPN, offering http/1.1
    • error setting certificate verify locations:
      CAfile: /etc/ssl/certs/ca-certificates.crt
      CApath: /etc/ssl/certs
    • Closing connection 0
      curl: (77) error setting certificate verify locations:
      CAfile: /etc/ssl/certs/ca-certificates.crt
      CApath: /etc/ssl/certs
    girishG 1 Reply Last reply
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  • G Offline
    G Offline
    ghaisasadvait
    replied to girish on last edited by
    #7

    @girish I am not hosting it on a VPS, i'm hosting it at my home. Outgoing firewall rules allow the traffic.

    girishG 1 Reply Last reply
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  • girishG Offline
    girishG Offline
    girish Staff
    replied to ghaisasadvait on last edited by girish
    #8

    @ghaisasadvait Thanks, there is something wrong with the certificate store or does your setup require some http proxy or something? The certs are valid:

    abdb3ef3-84a2-48ec-9fb0-5c44f5896224-image.png

    Not sure how to debug this but do other things work fine? Say curl https://cloudron.io and curl https://my.cloudron.io ? I can confirm that the IP address it tries to connect is also correct.

    G 1 Reply Last reply
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  • girishG Offline
    girishG Offline
    girish Staff
    replied to ghaisasadvait on last edited by
    #9

    @ghaisasadvait Is this Ubuntu 16/18/20 ?

    G 1 Reply Last reply
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  • G Offline
    G Offline
    ghaisasadvait
    replied to girish on last edited by
    #10

    @girish said in Failed to get release information:

    curl https://my.cloudron.io

    all curl commands related to cloudron.io give certificate error like above

    1 Reply Last reply
    0
  • G Offline
    G Offline
    ghaisasadvait
    replied to girish on last edited by
    #11

    @girish its ubuntu server 18.

    girishG 1 Reply Last reply
    0
  • girishG Offline
    girishG Offline
    girish Staff
    replied to ghaisasadvait on last edited by
    #12

    @ghaisasadvait How did you manage to download the cloudron-setup script in the first place? Maybe you can try sudo update-ca-certificates to see if that helps. Also, can you confirm that you can access cloudron.io and api.cloudron.io from other devices of your house? (so we can localize this to a VM issue).

    G 1 Reply Last reply
    1
  • G Offline
    G Offline
    ghaisasadvait
    replied to girish on last edited by ghaisasadvait
    #13

    @girish said in Failed to get release information:

    sudo update-ca-certificates

    sudo update-ca-certificates

    This worked!..pretty odd since i updated and upgraded all the packages beforehand

    1 Reply Last reply
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