Failed to get release information

[ghaisasadvait]

ubuntu:~$ sudo ./cloudron-setup

##############################################
Cloudron Setup (latest)
##############################################

Follow setup logs in a second terminal with:
$ tail -f /var/log/cloudron-setup.log

Join us at https://forum.cloudron.io for any questions.

=> Updating apt and installing script dependencies
=> Checking version
Failed to get release information

Anyone knows how to solve this issue?

[girish]

@ghaisasadvait can you run the script again?

[ghaisasadvait]

@girish Still the same issue

I was running this command: ./cloudron-setup --version 6.1.2

However, i am also getting the error for the normal install too( ./cloudron-setup )

[girish]

@ghaisasadvait Can you try this command on the server? I tried a new install now and it seems to work fine.

curl https://api.cloudron.io/api/v1/releases

If the command fails, you can try the commands below:

First, if the DNS look is working:

host api.cloudron.io

Next, if it is some http related issue:

curl -v https://api.cloudron.io/api/v1/releases

[girish]

I wonder if the issue is something like https://forum.cloudron.io/topic/4492/installation-failed-dns-resolvconf-issues/ . In that case, outbound traffic was blocked. Could that be the case in your situation/VPS as well?

[ghaisasadvait]

@girish said in Failed to get release information:

curl -v https://api.cloudron.io/api/v1/releases

advait@ubuntu:~$ curl https://api.cloudron.io/api/v1/releases
curl: (77) error setting certificate verify locations:
CAfile: /etc/ssl/certs/ca-certificates.crt
CApath: /etc/ssl/certs
advait@ubuntu:~$ host api.cloudron.io
api.cloudron.io has address 3.209.21.239
advait@ubuntu:~$ curl -v https://api.cloudron.io/api/v1/releases

• Trying 3.209.21.239...
• TCP_NODELAY set
• Connected to api.cloudron.io (3.209.21.239) port 443 (#0)
• ALPN, offering h2
• ALPN, offering http/1.1
• error setting certificate verify locations:
  CAfile: /etc/ssl/certs/ca-certificates.crt
  CApath: /etc/ssl/certs
• Closing connection 0
  curl: (77) error setting certificate verify locations:
  CAfile: /etc/ssl/certs/ca-certificates.crt
  CApath: /etc/ssl/certs

[ghaisasadvait]

@girish I am not hosting it on a VPS, i'm hosting it at my home. Outgoing firewall rules allow the traffic.

[girish]

@ghaisasadvait Thanks, there is something wrong with the certificate store or does your setup require some http proxy or something? The certs are valid:

Not sure how to debug this but do other things work fine? Say curl https://cloudron.io and curl https://my.cloudron.io ? I can confirm that the IP address it tries to connect is also correct.

[girish]

@ghaisasadvait Is this Ubuntu 16/18/20 ?

[ghaisasadvait]

@girish said in Failed to get release information:

curl https://my.cloudron.io

all curl commands related to cloudron.io give certificate error like above

[ghaisasadvait]

@girish its ubuntu server 18.

[girish]

@ghaisasadvait How did you manage to download the cloudron-setup script in the first place? Maybe you can try sudo update-ca-certificates to see if that helps. Also, can you confirm that you can access cloudron.io and api.cloudron.io from other devices of your house? (so we can localize this to a VM issue).

[ghaisasadvait]

@girish said in Failed to get release information:

sudo update-ca-certificates

sudo update-ca-certificates

This worked!..pretty odd since i updated and upgraded all the packages beforehand