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  3. Fire declared in OVH SBG2 datacentre building

Fire declared in OVH SBG2 datacentre building

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  • mehdiM mehdi

    @p44 said in Fire declared in OVH SBG2 datacentre building:

    Has any Cloudron user been impacted?

    My company has been impacted, but thankfully not our production servers. : only our CI, and our secondary Object Storage. They are not cloudron servers though.

    P Offline
    P Offline
    p44
    translator
    wrote on last edited by
    #4

    @mehdi Ok so all your service/servers are operational? Did you performed any recovery/restore action?

    mehdiM 1 Reply Last reply
    0
    • P p44

      @mehdi Ok so all your service/servers are operational? Did you performed any recovery/restore action?

      mehdiM Offline
      mehdiM Offline
      mehdi
      App Dev
      wrote on last edited by
      #5

      @p44 All our client-facing services, yes.

      But for internal use, our Gitlab CI is currently down. We are not sure yet if we are part of the destroyed data-center, or just the offline ones, because the OVH manager page is currently down ^^.

      As it's only internal, we are not in a big hurry to recover from backups, but we'll probably do it when the manager is back up.

      P 1 Reply Last reply
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      • mehdiM mehdi

        @p44 All our client-facing services, yes.

        But for internal use, our Gitlab CI is currently down. We are not sure yet if we are part of the destroyed data-center, or just the offline ones, because the OVH manager page is currently down ^^.

        As it's only internal, we are not in a big hurry to recover from backups, but we'll probably do it when the manager is back up.

        P Offline
        P Offline
        p44
        translator
        wrote on last edited by
        #6

        @mehdi Ok Mehdi thank's a lot

        1 Reply Last reply
        1
        • girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #7

          Picture of the fire https://pbs.twimg.com/media/EwGqV17XMAMF_wa?format=jpg&name=large

          https://mobile.twitter.com/abonin_DNA/status/1369538028243456000

          P P 2 Replies Last reply
          1
          • P p44

            Has any Cloudron user been impacted?

            This event should prompt us to use different providers for backups

            girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #8

            @p44 yes, some of our users lost their servers. We are helping them restore. Atleast, I only know of those who contacted us on support

            P 1 Reply Last reply
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            • girishG girish

              Picture of the fire https://pbs.twimg.com/media/EwGqV17XMAMF_wa?format=jpg&name=large

              https://mobile.twitter.com/abonin_DNA/status/1369538028243456000

              P Offline
              P Offline
              p44
              translator
              wrote on last edited by
              #9

              @girish said in Fire declared in OVH SBG2 datacentre building:

              Picture of the fire https://pbs.twimg.com/media/EwGqV17XMAMF_wa?format=jpg&name=large

              https://mobile.twitter.com/abonin_DNA/status/1369538028243456000

              Very horrible to see.

              1 Reply Last reply
              0
              • girishG girish

                @p44 yes, some of our users lost their servers. We are helping them restore. Atleast, I only know of those who contacted us on support

                P Offline
                P Offline
                p44
                translator
                wrote on last edited by
                #10

                @girish said in Fire declared in OVH SBG2 datacentre building:

                @p44 yes, some of our users lost their servers. We are helping them restore. Atleast, I only know of those who contacted us on support

                I hope everything could be back ASAP operational. Next week we will consolidate our disaster recovery plan.

                1 Reply Last reply
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                • ? Offline
                  ? Offline
                  A Former User
                  wrote on last edited by
                  #11

                  we are also affected.
                  Cloudron is runnning internal systems like crm and conflunce.

                  I have an offsite backup at exoscale. It is tested some months ago.

                  But know i tried to look at the bucket to get the restore ID (filename) en encounterd an internal Server error at exoscale.

                  The support said that our backup is about 2TB big and because of its structure, which seems to have several delimiters i cant get a listing of backup.

                  I am trying "s3cmd ls s3://***** --recursive" to get prefix and a backup ID

                  so if someone had an similar experience i like to hear tips.

                  Regards Jens

                  P girishG 2 Replies Last reply
                  1
                  • ? A Former User

                    we are also affected.
                    Cloudron is runnning internal systems like crm and conflunce.

                    I have an offsite backup at exoscale. It is tested some months ago.

                    But know i tried to look at the bucket to get the restore ID (filename) en encounterd an internal Server error at exoscale.

                    The support said that our backup is about 2TB big and because of its structure, which seems to have several delimiters i cant get a listing of backup.

                    I am trying "s3cmd ls s3://***** --recursive" to get prefix and a backup ID

                    so if someone had an similar experience i like to hear tips.

                    Regards Jens

                    P Offline
                    P Offline
                    p44
                    translator
                    wrote on last edited by
                    #12

                    @jensbee4 I hope you can restore all of your data and maybe you can find help here to retrieve backup listing

                    1 Reply Last reply
                    0
                    • ? A Former User

                      we are also affected.
                      Cloudron is runnning internal systems like crm and conflunce.

                      I have an offsite backup at exoscale. It is tested some months ago.

                      But know i tried to look at the bucket to get the restore ID (filename) en encounterd an internal Server error at exoscale.

                      The support said that our backup is about 2TB big and because of its structure, which seems to have several delimiters i cant get a listing of backup.

                      I am trying "s3cmd ls s3://***** --recursive" to get prefix and a backup ID

                      so if someone had an similar experience i like to hear tips.

                      Regards Jens

                      girishG Offline
                      girishG Offline
                      girish
                      Staff
                      wrote on last edited by
                      #13

                      @jensbee4 I wrote a quick guide now on how to determine the backup id. Please ignore typos/grammar since this was a bit of a rush job with many people asking how to do this - https://docs.cloudron.io/guides/backup-id/ . For your case, I think you want https://docs.cloudron.io/guides/backup-id/#s3-aws-cli (no need to pass --recursive etc). Let me know if I can improve the guide further.

                      samirS ? 2 Replies Last reply
                      3
                      • girishG girish

                        @jensbee4 I wrote a quick guide now on how to determine the backup id. Please ignore typos/grammar since this was a bit of a rush job with many people asking how to do this - https://docs.cloudron.io/guides/backup-id/ . For your case, I think you want https://docs.cloudron.io/guides/backup-id/#s3-aws-cli (no need to pass --recursive etc). Let me know if I can improve the guide further.

                        samirS Offline
                        samirS Offline
                        samir
                        wrote on last edited by
                        #14

                        For people using Cyberduck with OVH, it does not work well because of Strasbourg timed-out connection...

                        I've found an undocumented workaround :

                        • Download OVH Public Cloud Storage Connection Profile
                        • modify the XML file by adding :
                        <key>Region</key>
                        <string>WAW</string>
                        

                        before </dict>

                        Instead of WAW, put your own region target.

                        Cyberduck is up again !

                        Bon courage...

                        1 Reply Last reply
                        2
                        • girishG girish

                          Picture of the fire https://pbs.twimg.com/media/EwGqV17XMAMF_wa?format=jpg&name=large

                          https://mobile.twitter.com/abonin_DNA/status/1369538028243456000

                          P Offline
                          P Offline
                          privsec
                          wrote on last edited by
                          #15

                          @girish said in Fire declared in OVH SBG2 datacentre building:

                          Picture of the fire https://pbs.twimg.com/media/EwGqV17XMAMF_wa?format=jpg&name=large

                          https://mobile.twitter.com/abonin_DNA/status/1369538028243456000

                          Oh my goodness!! Thats insane!

                          Im betting OVH is gonna have some good deals coming up

                          1 Reply Last reply
                          0
                          • robiR Offline
                            robiR Offline
                            robi
                            wrote on last edited by
                            #16

                            Was that a building made of containers for high density compute?

                            Conscious tech

                            1 Reply Last reply
                            0
                            • girishG girish

                              @jensbee4 I wrote a quick guide now on how to determine the backup id. Please ignore typos/grammar since this was a bit of a rush job with many people asking how to do this - https://docs.cloudron.io/guides/backup-id/ . For your case, I think you want https://docs.cloudron.io/guides/backup-id/#s3-aws-cli (no need to pass --recursive etc). Let me know if I can improve the guide further.

                              ? Offline
                              ? Offline
                              A Former User
                              wrote on last edited by
                              #17

                              @girish Thanks for the guide. This is a first step.
                              The problem on my side is i get an internal server error from exoscal. i checked with serveral clients. Will wait if the support can give me a list of buckits....
                              An important question. Is my infomation correct that every backup is a full backup?
                              Can ask the exoscal support to delete old objects? Maybe everythink from 2020?

                              Regards Jens

                              ? girishG 2 Replies Last reply
                              0
                              • ? A Former User

                                @girish Thanks for the guide. This is a first step.
                                The problem on my side is i get an internal server error from exoscal. i checked with serveral clients. Will wait if the support can give me a list of buckits....
                                An important question. Is my infomation correct that every backup is a full backup?
                                Can ask the exoscal support to delete old objects? Maybe everythink from 2020?

                                Regards Jens

                                ? Offline
                                ? Offline
                                A Former User
                                wrote on last edited by
                                #18

                                @jensbee4
                                I got the hint to use the exoscale cli. And it seems to work, i am retrieving the backup list.

                                1 Reply Last reply
                                0
                                • ? A Former User

                                  @girish Thanks for the guide. This is a first step.
                                  The problem on my side is i get an internal server error from exoscal. i checked with serveral clients. Will wait if the support can give me a list of buckits....
                                  An important question. Is my infomation correct that every backup is a full backup?
                                  Can ask the exoscal support to delete old objects? Maybe everythink from 2020?

                                  Regards Jens

                                  girishG Offline
                                  girishG Offline
                                  girish
                                  Staff
                                  wrote on last edited by
                                  #19

                                  @jensbee4 said in Fire declared in OVH SBG2 datacentre building:

                                  The problem on my side is i get an internal server error from exoscal. i checked with serveral clients. Will wait if the support can give me a list of buckits....

                                  Oh, that's unfortunate 😞 I am surprised how an object storage service can fail with just 2TB.

                                  An important question. Is my infomation correct that every backup is a full backup?

                                  It's not! Some backups are the backup of a single app. This is during right before we update an app. I created a task to make this clearer (https://git.cloudron.io/cloudron/box/-/issues/775).

                                  If you want to give a person instructions on how to cleanup backups, you can tell them that if a directory contains a file named box_xxx, then it's a full backup. Otherwise, it's not. In general, if you had backups for this year, you can safely remove everything from 2020 I guess. Alternately, the backend people must have some mechanism to stash those things in some other bucket temporarily instead of deleting it.

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