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Apps | Demo | Docs | Install

Errors logs to identify issues

Scheduled Pinned Locked Moved EspoCRM
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  • vladimir.dV Offline
    vladimir.dV Offline
    vladimir.d
    wrote on last edited by vladimir.d
    #1

    Hi everyone,

    I've faced with an issue when I get EspoCRM app frozen but there is nothing in logs.
    I inspected:

    1. /app/data/data/logs/espo-2021-06-10.log

    2. Full App logs downloaded from the container logs console

    3. mysql logs in the mysql docker container on the cloudron host

    What did I miss? Are Apache Error logs directed to stdout and to Full App logs?

    nebulonN 1 Reply Last reply
    1
  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    replied to vladimir.d on last edited by
    #2

    @vladimir-d have you tried to restart the app? Otherwise if the problem is still there without any clue in the logs, I guess we have to debug that on your Cloudron directly.

    1 Reply Last reply
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  • vladimir.dV Offline
    vladimir.dV Offline
    vladimir.d
    wrote on last edited by
    #3

    Yes, we are restarting the app when it gets frozen, sometimes we restart it every 5 minutes, sometimes one in an hour, it depends on the user activity.

    nebulonN 1 Reply Last reply
    0
  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    replied to vladimir.d on last edited by
    #4

    @vladimir-d what is the behavior when the app is frozen? Are requests erroring or are there any errors reported in the browser inspector tools?

    vladimir.dV 1 Reply Last reply
    0
  • vladimir.dV Offline
    vladimir.dV Offline
    vladimir.d
    replied to nebulon on last edited by vladimir.d
    #5

    @nebulon said in Errors logs to identify issues:

    inspector tools?

    Nothing in logs but get JS error in the console

    Screenshot 2021-06-10 at 15.12.41.png

    Behavior is that when it gets frozen, the page refreshes fine but no data loaded, the Loading... message doesn't disappear.

    1 Reply Last reply
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  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    wrote on last edited by
    #6

    Just to give a small update. We have it pinned down to the apache process not serving any more requests. Not sure what the exact issue is, yet.

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  • vladimir.dV Offline
    vladimir.dV Offline
    vladimir.d
    wrote on last edited by
    #7

    Well, we figured out that there were not enough system resources so apache was dying unexpectedly. BTW, the Graphs tab did show nothing. We increased CPU app limits significantly up to 75% so we get much less freezes now.

    Also we implemented a Node-Red workflow to monitor actual healthstatus of the application using EspoCRM API and submit notifications to a messenger app in case of failure.

    All of that doesn't resolve the issue but allows us to keep the system running somehow by restating the app services manually.

    marcusquinnM 1 Reply Last reply
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  • marcusquinnM Offline
    marcusquinnM Offline
    marcusquinn
    replied to vladimir.d on last edited by
    #8

    @vladimir-d Still need to see errors printing to logs when it does still occasionally happen. Let's keep this thread open for solving that.

    We're not here for a long time - but we are here for a good time :)
    Jersey/UK
    Work & Ecommerce Advice: https://brandlight.org
    Personal & Software Tips: https://marcusquinn.com

    1 Reply Last reply
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