File Access Error after Update 21.0.1

[side]

Hey everyone,

after updating our Nextcloud-Instanz from 20.0.9 to 21.0.1/21.0.2 some of our users cant access there files anymore.
When i check our OnlyOffice-Log there are 403 - Access denied errer.

Jun 14 08:23:05 [2021-06-14T06:23:05.663] [ERROR] nodeJS - error downloadFile:url=https://xxxxxx/apps/onlyoffice/download?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJkb3dubG9hZCIsImZpbGVJZCI6MjU2MTM4LCJ1c2VySWQiOiJhLWIubXVzdGVybWFubiJ9.Qs_wgCiafUKJGTWjltBRA0WDcGWh3a0h9whvFNM0K-c;attempt=3;code:null;connect:null;(id=1408696974)

Jun 14 08:23:05 Error: Error response: statusCode:403 ;body:

Does anyone got the same error after update or does anyone knows how to fix it?
Thanks for your help!

Side

[nebulon]

@side since the office apps are more or less stateless, in the past uninstalling the plugin in nextcloud and installing it fresh has solved some issues. Maybe this helps, but also maybe ask upstream with the Nextcloud community.

[girish]

I found a couple of similar issues - https://github.com/ONLYOFFICE/DocumentServer/issues/33 and https://github.com/ONLYOFFICE/Docker-DocumentServer/issues/96

Can you check the below:

• Are the certs for the onlyoffice installation valid?
• Give the onlyoffice app more memory.