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  3. Issue extracting .zip files (from File Manager downloaded folders)

Issue extracting .zip files (from File Manager downloaded folders)

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filemanager
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  • marcusquinnM Offline
    marcusquinnM Offline
    marcusquinn
    wrote on last edited by marcusquinn
    #1

    Might be an outlier scenario but this worked regularly for me before the most recent updates.

    Our guess is the brackets in the file name are the issue. This is just the way macOS names file downloads when there are multiple with the same name.

    a152020b-8657-46c9-b698-f0498e830c03-image.png

    Web Design https://www.evergreen.je
    Development https://brandlight.org
    Life https://marcusquinn.com

    nebulonN 1 Reply Last reply
    1
    • marcusquinnM marcusquinn

      Might be an outlier scenario but this worked regularly for me before the most recent updates.

      Our guess is the brackets in the file name are the issue. This is just the way macOS names file downloads when there are multiple with the same name.

      a152020b-8657-46c9-b698-f0498e830c03-image.png

      nebulonN Offline
      nebulonN Offline
      nebulon
      Staff
      wrote on last edited by
      #2

      @marcusquinn can you rename the file for a temporary workaround and does it work then?

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      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #3

        FWIW, zip file names with brackets extract fine on Firefox/Linux. Which browser is this on the Mac?

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        • marcusquinnM Offline
          marcusquinnM Offline
          marcusquinn
          wrote on last edited by
          #4

          Hmmm, doesn't work without brackets in the filename either:

          b31492ad-f47e-4565-8b32-57c3fcfb089f-image.png

          I'm using WebCatalogApp (Electron), should be a variant of Chromium.

          Web Design https://www.evergreen.je
          Development https://brandlight.org
          Life https://marcusquinn.com

          1 Reply Last reply
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          • marcusquinnM Offline
            marcusquinnM Offline
            marcusquinn
            wrote on last edited by
            #5

            The clue in the filename is that I've done this about 65 times before without an issue, same process every time, the source of the file is just a download of the same custom folder from another instance of the Espo app.

            Web Design https://www.evergreen.je
            Development https://brandlight.org
            Life https://marcusquinn.com

            girishG 1 Reply Last reply
            0
            • marcusquinnM marcusquinn

              The clue in the filename is that I've done this about 65 times before without an issue, same process every time, the source of the file is just a download of the same custom folder from another instance of the Espo app.

              girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by
              #6

              @marcusquinn I thought maybe then that having a "space" causes the problem but that also seems to work. I can think of a couple of things:

              • Are you able to reproduce in another browser? I know @nebulon made many filemanager changes for this release, so maybe something to do with cache and it's using an older UI version.

              • The code also dumps the error in the browser console. What error is printed in the browser console? I spotted a bug that we dump the error object instead of the "message" which is why the dialog above shows no error. Displaying the error is fixed now.

              marcusquinnM 1 Reply Last reply
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              • girishG girish

                @marcusquinn I thought maybe then that having a "space" causes the problem but that also seems to work. I can think of a couple of things:

                • Are you able to reproduce in another browser? I know @nebulon made many filemanager changes for this release, so maybe something to do with cache and it's using an older UI version.

                • The code also dumps the error in the browser console. What error is printed in the browser console? I spotted a bug that we dump the error object instead of the "message" which is why the dialog above shows no error. Displaying the error is fixed now.

                marcusquinnM Offline
                marcusquinnM Offline
                marcusquinn
                wrote on last edited by
                #7

                @girish Makes sense, I'l give it another try and update if I find any clues.

                Web Design https://www.evergreen.je
                Development https://brandlight.org
                Life https://marcusquinn.com

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                • vladimir.dV Offline
                  vladimir.dV Offline
                  vladimir.d
                  wrote on last edited by
                  #8

                  @girish could it be related to the number of files in the archive?
                  It fails to unpack custom 67.zip containing 8400 files.
                  It unpacks when we randomly delete files from the archive down to 7830 files.

                  Also it doesn't seem related to the archive size, as I tried to unpack archives of different sizes (but containing just a few files) and it worked just fine.

                  girishG 1 Reply Last reply
                  1
                  • vladimir.dV vladimir.d

                    @girish could it be related to the number of files in the archive?
                    It fails to unpack custom 67.zip containing 8400 files.
                    It unpacks when we randomly delete files from the archive down to 7830 files.

                    Also it doesn't seem related to the archive size, as I tried to unpack archives of different sizes (but containing just a few files) and it worked just fine.

                    girishG Offline
                    girishG Offline
                    girish
                    Staff
                    wrote on last edited by
                    #9

                    @vladimir-d thanks for debugging this! So, let me create largish archive to see if I can reproduce this.

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