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  3. Issue extracting .zip files (from File Manager downloaded folders)

Issue extracting .zip files (from File Manager downloaded folders)

Scheduled Pinned Locked Moved Unsolved Support
filemanager
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    • marcusquinnM Offline
      marcusquinnM Offline
      marcusquinn
      wrote on last edited by marcusquinn
      #1

      Might be an outlier scenario but this worked regularly for me before the most recent updates.

      Our guess is the brackets in the file name are the issue. This is just the way macOS names file downloads when there are multiple with the same name.

      a152020b-8657-46c9-b698-f0498e830c03-image.png

      Web Design https://www.evergreen.je
      Development https://brandlight.org
      Life https://marcusquinn.com

      nebulonN 1 Reply Last reply
      1
      • marcusquinnM marcusquinn

        Might be an outlier scenario but this worked regularly for me before the most recent updates.

        Our guess is the brackets in the file name are the issue. This is just the way macOS names file downloads when there are multiple with the same name.

        a152020b-8657-46c9-b698-f0498e830c03-image.png

        nebulonN Offline
        nebulonN Offline
        nebulon
        Staff
        wrote on last edited by
        #2

        @marcusquinn can you rename the file for a temporary workaround and does it work then?

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        • girishG Do not disturb
          girishG Do not disturb
          girish
          Staff
          wrote on last edited by
          #3

          FWIW, zip file names with brackets extract fine on Firefox/Linux. Which browser is this on the Mac?

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          • marcusquinnM Offline
            marcusquinnM Offline
            marcusquinn
            wrote on last edited by
            #4

            Hmmm, doesn't work without brackets in the filename either:

            b31492ad-f47e-4565-8b32-57c3fcfb089f-image.png

            I'm using WebCatalogApp (Electron), should be a variant of Chromium.

            Web Design https://www.evergreen.je
            Development https://brandlight.org
            Life https://marcusquinn.com

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            • marcusquinnM Offline
              marcusquinnM Offline
              marcusquinn
              wrote on last edited by
              #5

              The clue in the filename is that I've done this about 65 times before without an issue, same process every time, the source of the file is just a download of the same custom folder from another instance of the Espo app.

              Web Design https://www.evergreen.je
              Development https://brandlight.org
              Life https://marcusquinn.com

              girishG 1 Reply Last reply
              0
              • marcusquinnM marcusquinn

                The clue in the filename is that I've done this about 65 times before without an issue, same process every time, the source of the file is just a download of the same custom folder from another instance of the Espo app.

                girishG Do not disturb
                girishG Do not disturb
                girish
                Staff
                wrote on last edited by
                #6

                @marcusquinn I thought maybe then that having a "space" causes the problem but that also seems to work. I can think of a couple of things:

                • Are you able to reproduce in another browser? I know @nebulon made many filemanager changes for this release, so maybe something to do with cache and it's using an older UI version.

                • The code also dumps the error in the browser console. What error is printed in the browser console? I spotted a bug that we dump the error object instead of the "message" which is why the dialog above shows no error. Displaying the error is fixed now.

                marcusquinnM 1 Reply Last reply
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                • girishG girish

                  @marcusquinn I thought maybe then that having a "space" causes the problem but that also seems to work. I can think of a couple of things:

                  • Are you able to reproduce in another browser? I know @nebulon made many filemanager changes for this release, so maybe something to do with cache and it's using an older UI version.

                  • The code also dumps the error in the browser console. What error is printed in the browser console? I spotted a bug that we dump the error object instead of the "message" which is why the dialog above shows no error. Displaying the error is fixed now.

                  marcusquinnM Offline
                  marcusquinnM Offline
                  marcusquinn
                  wrote on last edited by
                  #7

                  @girish Makes sense, I'l give it another try and update if I find any clues.

                  Web Design https://www.evergreen.je
                  Development https://brandlight.org
                  Life https://marcusquinn.com

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                  • vladimir.dV Offline
                    vladimir.dV Offline
                    vladimir.d
                    wrote on last edited by
                    #8

                    @girish could it be related to the number of files in the archive?
                    It fails to unpack custom 67.zip containing 8400 files.
                    It unpacks when we randomly delete files from the archive down to 7830 files.

                    Also it doesn't seem related to the archive size, as I tried to unpack archives of different sizes (but containing just a few files) and it worked just fine.

                    girishG 1 Reply Last reply
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                    • vladimir.dV vladimir.d

                      @girish could it be related to the number of files in the archive?
                      It fails to unpack custom 67.zip containing 8400 files.
                      It unpacks when we randomly delete files from the archive down to 7830 files.

                      Also it doesn't seem related to the archive size, as I tried to unpack archives of different sizes (but containing just a few files) and it worked just fine.

                      girishG Do not disturb
                      girishG Do not disturb
                      girish
                      Staff
                      wrote on last edited by
                      #9

                      @vladimir-d thanks for debugging this! So, let me create largish archive to see if I can reproduce this.

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