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  1. Cloudron Forum
  2. osTicket
  3. Redirect loop on non-admin user login

Redirect loop on non-admin user login

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    • T Offline
      T Offline
      tomw
      wrote on last edited by
      #1

      I may have done something strange while configuring osTicket, but I'm having the following problem.

      I can log in as root fine, and after creating a user as instructed in the Cloudron docs, I can also log in with a Cloudron username and password. Screenshot below.

      Screenshot_20210810_210250.png

      However, if I untick that Administrator checkbox in the osTicket Manage Agent screen, the user account no longer works. I get the The page isn't redirecting properly error in Firefox. I can see from Developer Tools that it is bouncing between /scp/index.php and /scp/login.php:

      Screenshot_20210810_210649.png

      Any ideas how I can fix this?

      T 1 Reply Last reply
      0
      • T tomw

        Ah, I just realised this only occurs when I have the Helpdesk Status set to Offline. The tooltip there does say

        If the status is changed to Offline, the client interface will be disabled. Only Admins will be able to access the system.

        So maybe this is my mistake, because a normal Agent is not an admin user. It still feels like there should be an error message rather than a redirect loop though. Maybe this is an issue for upstream?

        girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #3

        @tomw Right, this is a bug for upstream osTicket . You can report them here - https://github.com/osTicket/osTicket/issues

        1 Reply Last reply
        1
        • T tomw

          I may have done something strange while configuring osTicket, but I'm having the following problem.

          I can log in as root fine, and after creating a user as instructed in the Cloudron docs, I can also log in with a Cloudron username and password. Screenshot below.

          Screenshot_20210810_210250.png

          However, if I untick that Administrator checkbox in the osTicket Manage Agent screen, the user account no longer works. I get the The page isn't redirecting properly error in Firefox. I can see from Developer Tools that it is bouncing between /scp/index.php and /scp/login.php:

          Screenshot_20210810_210649.png

          Any ideas how I can fix this?

          T Offline
          T Offline
          tomw
          wrote on last edited by tomw
          #2

          Ah, I just realised this only occurs when I have the Helpdesk Status set to Offline. The tooltip there does say

          If the status is changed to Offline, the client interface will be disabled. Only Admins will be able to access the system.

          So maybe this is my mistake, because a normal Agent is not an admin user. It still feels like there should be an error message rather than a redirect loop though. Maybe this is an issue for upstream?

          girishG 1 Reply Last reply
          0
          • T tomw

            Ah, I just realised this only occurs when I have the Helpdesk Status set to Offline. The tooltip there does say

            If the status is changed to Offline, the client interface will be disabled. Only Admins will be able to access the system.

            So maybe this is my mistake, because a normal Agent is not an admin user. It still feels like there should be an error message rather than a redirect loop though. Maybe this is an issue for upstream?

            girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #3

            @tomw Right, this is a bug for upstream osTicket . You can report them here - https://github.com/osTicket/osTicket/issues

            1 Reply Last reply
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