Solved Redirect loop on non-admin user login

[tomw]

I may have done something strange while configuring osTicket, but I'm having the following problem.

I can log in as root fine, and after creating a user as instructed in the Cloudron docs, I can also log in with a Cloudron username and password. Screenshot below.

However, if I untick that Administrator checkbox in the osTicket Manage Agent screen, the user account no longer works. I get the The page isn't redirecting properly error in Firefox. I can see from Developer Tools that it is bouncing between /scp/index.php and /scp/login.php:

Any ideas how I can fix this?

[girish]

@tomw Right, this is a bug for upstream osTicket . You can report them here - https://github.com/osTicket/osTicket/issues

[tomw]

Ah, I just realised this only occurs when I have the Helpdesk Status set to Offline. The tooltip there does say

If the status is changed to Offline, the client interface will be disabled. Only Admins will be able to access the system.

So maybe this is my mistake, because a normal Agent is not an admin user. It still feels like there should be an error message rather than a redirect loop though. Maybe this is an issue for upstream?

[girish]

@tomw Right, this is a bug for upstream osTicket . You can report them here - https://github.com/osTicket/osTicket/issues