Client user locked out of SFTP?

[jordanurbs]

Login failed. Exhausted available authentication methods. Please contact your web hosting service provider for assistance.

They are a standard Cloudron user but used the incorrect port for connecting and so eventually they received this error message and cannot even attempt to try again to login successfuly. What can I do to re-enable their capabilities?

[girish]

@jordanurbs normal users don't have SFTP access. You have to allow them explicity - Services -> SFTP -> Disable the checkbox for non-admin access.

[jordanurbs]

@girish said in Client user locked out of SFTP?:

explicity - Services -> SFTP

ahhh ok thanks!