Lost access to Wordpress

[ianhyzy]

I usually log into Wordpress with my username and Cloudron password, but it suddently stopped working. My site is still up, but I can't login or reset my password. I tried resetting my Cloudron password and logging in again but that didn't work. I haven't made any changes to WP recently.

[fbartels]

I have not checked the source of the app just now, but as far as I remember it auto configures ldap access on restart of the app, so if the ldap somehow got misconfigured a restart of the app should fix it.

[ianhyzy]

@fbartels I did try rebooting it, no dice. I ended up making another user to get in via qp cli in the meantime.

[ianhyzy]

Now my entire site is down I was in the theme customizer and it just died.

[nebulon]

@ianhyzy is there anything in the app logs and is the server otherwise ok?

[ianhyzy]

@nebulon everything else on the server is fine, nothing weird in the app log that I can see (it seems like an internal WP error - likely a plugin?) I don't seem to be able to connect with SFTP to try removing plugins/themes.

[ianhyzy]

@ianhyzy Weird, tried logging in one more time and it worked. I just disabled a plugin that I thin hasn't been updated in a few months.

[ianhyzy]

@ianhyzy Still can't login with my Cloudron account, though. TRying both email and username, and it keeps telling me the password is wrong

[nebulon]

@ianhyzy is there any hint in the wordpress logs and do you see related login attempts in the eventlog in your Cloudron?

[ianhyzy]

@nebulon i used another account to turn back on Jetpack/WordPress.org login and was able to get back in, I don't recall turning it off - does that interfere with cloudrons LDAP sync? That might have been it

[schnyd]

@ianhyzy I have the same issue, just started today. I would like to know if there is a solution.

[schnyd]

@schnyd I was able to reset the password by accessing the DB through command line. There are several walk throughs that can show you how.

[scooke]

@schnyd Any idea how this happened yet?

[girish]

@schnyd did you also have Jetpack plugin installed in your WP instance?

[schnyd]

@girish I may have been, I removed a bunch of plugins which may have been when the issue started.