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    Lost access to Wordpress

    WordPress (Managed)
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    • ianhyzy
      ianhyzy last edited by

      I usually log into Wordpress with my username and Cloudron password, but it suddently stopped working. My site is still up, but I can't login or reset my password. I tried resetting my Cloudron password and logging in again but that didn't work. I haven't made any changes to WP recently.

      fbartels S 2 Replies Last reply Reply Quote 0
      • fbartels
        fbartels App Dev @ianhyzy last edited by

        I have not checked the source of the app just now, but as far as I remember it auto configures ldap access on restart of the app, so if the ldap somehow got misconfigured a restart of the app should fix it.

        ianhyzy 1 Reply Last reply Reply Quote 0
        • ianhyzy
          ianhyzy @fbartels last edited by

          @fbartels I did try rebooting it, no dice. I ended up making another user to get in via qp cli in the meantime.

          1 Reply Last reply Reply Quote 0
          • ianhyzy
            ianhyzy last edited by ianhyzy

            Now my entire site is down 😬I was in the theme customizer and it just died.9e3f3c66-549b-4616-be1e-2bcf3726e477-image.png

            nebulon 1 Reply Last reply Reply Quote 0
            • nebulon
              nebulon Staff @ianhyzy last edited by

              @ianhyzy is there anything in the app logs and is the server otherwise ok?

              ianhyzy 1 Reply Last reply Reply Quote 0
              • ianhyzy
                ianhyzy @nebulon last edited by ianhyzy

                @nebulon everything else on the server is fine, nothing weird in the app log that I can see (it seems like an internal WP error - likely a plugin?) I don't seem to be able to connect with SFTP to try removing plugins/themes.

                ianhyzy 1 Reply Last reply Reply Quote 0
                • ianhyzy
                  ianhyzy @ianhyzy last edited by

                  @ianhyzy Weird, tried logging in one more time and it worked. I just disabled a plugin that I thin hasn't been updated in a few months.

                  ianhyzy 1 Reply Last reply Reply Quote 0
                  • ianhyzy
                    ianhyzy @ianhyzy last edited by

                    @ianhyzy Still can't login with my Cloudron account, though. TRying both email and username, and it keeps telling me the password is wrong

                    nebulon 1 Reply Last reply Reply Quote 0
                    • nebulon
                      nebulon Staff @ianhyzy last edited by

                      @ianhyzy is there any hint in the wordpress logs and do you see related login attempts in the eventlog in your Cloudron?

                      ianhyzy 1 Reply Last reply Reply Quote 0
                      • ianhyzy
                        ianhyzy @nebulon last edited by

                        @nebulon i used another account to turn back on Jetpack/WordPress.org login and was able to get back in, I don't recall turning it off - does that interfere with cloudrons LDAP sync? That might have been it

                        1 Reply Last reply Reply Quote 0
                        • S
                          schnyd @ianhyzy last edited by

                          @ianhyzy I have the same issue, just started today. I would like to know if there is a solution.

                          S 1 Reply Last reply Reply Quote 0
                          • S
                            schnyd @schnyd last edited by

                            @schnyd I was able to reset the password by accessing the DB through command line. There are several walk throughs that can show you how.

                            scooke girish 2 Replies Last reply Reply Quote 0
                            • scooke
                              scooke @schnyd last edited by

                              @schnyd Any idea how this happened yet?

                              A life lived in fear is a life half-lived

                              1 Reply Last reply Reply Quote 0
                              • girish
                                girish Staff @schnyd last edited by

                                @schnyd did you also have Jetpack plugin installed in your WP instance?

                                S 1 Reply Last reply Reply Quote 0
                                • S
                                  schnyd @girish last edited by

                                  @girish I may have been, I removed a bunch of plugins which may have been when the issue started.

                                  1 Reply Last reply Reply Quote 0
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