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  1. Cloudron Forum
  2. WordPress (Managed)
  3. Lost access to Wordpress

Lost access to Wordpress

Scheduled Pinned Locked Moved WordPress (Managed)
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    • ianhyzyI Offline
      ianhyzyI Offline
      ianhyzy
      wrote on last edited by
      #1

      I usually log into Wordpress with my username and Cloudron password, but it suddently stopped working. My site is still up, but I can't login or reset my password. I tried resetting my Cloudron password and logging in again but that didn't work. I haven't made any changes to WP recently.

      fbartelsF S 2 Replies Last reply
      0
      • ianhyzyI ianhyzy

        I usually log into Wordpress with my username and Cloudron password, but it suddently stopped working. My site is still up, but I can't login or reset my password. I tried resetting my Cloudron password and logging in again but that didn't work. I haven't made any changes to WP recently.

        fbartelsF Offline
        fbartelsF Offline
        fbartels
        App Dev
        wrote on last edited by
        #2

        I have not checked the source of the app just now, but as far as I remember it auto configures ldap access on restart of the app, so if the ldap somehow got misconfigured a restart of the app should fix it.

        ianhyzyI 1 Reply Last reply
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        • fbartelsF fbartels

          I have not checked the source of the app just now, but as far as I remember it auto configures ldap access on restart of the app, so if the ldap somehow got misconfigured a restart of the app should fix it.

          ianhyzyI Offline
          ianhyzyI Offline
          ianhyzy
          wrote on last edited by
          #3

          @fbartels I did try rebooting it, no dice. I ended up making another user to get in via qp cli in the meantime.

          1 Reply Last reply
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          • ianhyzyI Offline
            ianhyzyI Offline
            ianhyzy
            wrote on last edited by ianhyzy
            #4

            Now my entire site is down 😬I was in the theme customizer and it just died.9e3f3c66-549b-4616-be1e-2bcf3726e477-image.png

            nebulonN 1 Reply Last reply
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            • ianhyzyI ianhyzy

              Now my entire site is down 😬I was in the theme customizer and it just died.9e3f3c66-549b-4616-be1e-2bcf3726e477-image.png

              nebulonN Offline
              nebulonN Offline
              nebulon
              Staff
              wrote on last edited by
              #5

              @ianhyzy is there anything in the app logs and is the server otherwise ok?

              ianhyzyI 1 Reply Last reply
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              • nebulonN nebulon

                @ianhyzy is there anything in the app logs and is the server otherwise ok?

                ianhyzyI Offline
                ianhyzyI Offline
                ianhyzy
                wrote on last edited by ianhyzy
                #6

                @nebulon everything else on the server is fine, nothing weird in the app log that I can see (it seems like an internal WP error - likely a plugin?) I don't seem to be able to connect with SFTP to try removing plugins/themes.

                ianhyzyI 1 Reply Last reply
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                • ianhyzyI ianhyzy

                  @nebulon everything else on the server is fine, nothing weird in the app log that I can see (it seems like an internal WP error - likely a plugin?) I don't seem to be able to connect with SFTP to try removing plugins/themes.

                  ianhyzyI Offline
                  ianhyzyI Offline
                  ianhyzy
                  wrote on last edited by
                  #7

                  @ianhyzy Weird, tried logging in one more time and it worked. I just disabled a plugin that I thin hasn't been updated in a few months.

                  ianhyzyI 1 Reply Last reply
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                  • ianhyzyI ianhyzy

                    @ianhyzy Weird, tried logging in one more time and it worked. I just disabled a plugin that I thin hasn't been updated in a few months.

                    ianhyzyI Offline
                    ianhyzyI Offline
                    ianhyzy
                    wrote on last edited by
                    #8

                    @ianhyzy Still can't login with my Cloudron account, though. TRying both email and username, and it keeps telling me the password is wrong

                    nebulonN 1 Reply Last reply
                    0
                    • ianhyzyI ianhyzy

                      @ianhyzy Still can't login with my Cloudron account, though. TRying both email and username, and it keeps telling me the password is wrong

                      nebulonN Offline
                      nebulonN Offline
                      nebulon
                      Staff
                      wrote on last edited by
                      #9

                      @ianhyzy is there any hint in the wordpress logs and do you see related login attempts in the eventlog in your Cloudron?

                      ianhyzyI 1 Reply Last reply
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                      • nebulonN nebulon

                        @ianhyzy is there any hint in the wordpress logs and do you see related login attempts in the eventlog in your Cloudron?

                        ianhyzyI Offline
                        ianhyzyI Offline
                        ianhyzy
                        wrote on last edited by
                        #10

                        @nebulon i used another account to turn back on Jetpack/WordPress.org login and was able to get back in, I don't recall turning it off - does that interfere with cloudrons LDAP sync? That might have been it

                        1 Reply Last reply
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                        • ianhyzyI ianhyzy

                          I usually log into Wordpress with my username and Cloudron password, but it suddently stopped working. My site is still up, but I can't login or reset my password. I tried resetting my Cloudron password and logging in again but that didn't work. I haven't made any changes to WP recently.

                          S Offline
                          S Offline
                          schnyd
                          wrote on last edited by
                          #11

                          @ianhyzy I have the same issue, just started today. I would like to know if there is a solution.

                          S 1 Reply Last reply
                          0
                          • S schnyd

                            @ianhyzy I have the same issue, just started today. I would like to know if there is a solution.

                            S Offline
                            S Offline
                            schnyd
                            wrote on last edited by
                            #12

                            @schnyd I was able to reset the password by accessing the DB through command line. There are several walk throughs that can show you how.

                            scookeS girishG 2 Replies Last reply
                            0
                            • S schnyd

                              @schnyd I was able to reset the password by accessing the DB through command line. There are several walk throughs that can show you how.

                              scookeS Offline
                              scookeS Offline
                              scooke
                              wrote on last edited by
                              #13

                              @schnyd Any idea how this happened yet?

                              A life lived in fear is a life half-lived

                              1 Reply Last reply
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                              • S schnyd

                                @schnyd I was able to reset the password by accessing the DB through command line. There are several walk throughs that can show you how.

                                girishG Offline
                                girishG Offline
                                girish
                                Staff
                                wrote on last edited by
                                #14

                                @schnyd did you also have Jetpack plugin installed in your WP instance?

                                S 1 Reply Last reply
                                0
                                • girishG girish

                                  @schnyd did you also have Jetpack plugin installed in your WP instance?

                                  S Offline
                                  S Offline
                                  schnyd
                                  wrote on last edited by
                                  #15

                                  @girish I may have been, I removed a bunch of plugins which may have been when the issue started.

                                  1 Reply Last reply
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                                  • T Offline
                                    T Offline
                                    TechSpan
                                    wrote on last edited by TechSpan
                                    #16

                                    On my Cloudron-powered WordPress website I have made a solution. Simply open your Cloudron UI and access the Terminal.

                                    dbname=`head -20 wp-config.php | grep 'NAME' | cut -d\' -f4`
                                    dbuser=`head -20 wp-config.php | grep 'USER' | cut -d\' -f4`
                                    dbpass=`head -20 wp-config.php | grep 'PASS' | cut -d\' -f4`
                                    dbhost=`head -20 wp-config.php|grep 'HOST'|cut -d\' -f4|cut -d: -f1`
                                    mysql -h $dbhost -u $dbuser -p$dbpass -D $dbname -e "insert into wp_users (user_login, user_pass, user_nicename, user_email, user_url, user_registered, user_activation_key, user_status, display_name) values ('emergency','','emergency','emergency@localhost','','2023-01-10 01:23','',0,'Emergency');set @emerid = (SELECT ID FROM wp_users WHERE user_email = 'emergency@localhost');insert into wp_usermeta (user_id, meta_key, meta_value) values (@emerid, 'wp_capabilities', 'a:1:{s:13:\"administrator\";b:1;} ');UPDATE wp_users SET user_pass=\"582f40dea63ec71c7f12d8adbe3230b4\" WHERE ID = @emerid;"
                                    

                                    This should inject a user:
                                    emergency

                                    With password:
                                    techspanHelpsy0u#

                                    Obviously change the username/password to your own liking prior to pasting in the commands. The password is in MD5 hash format, so just use an "md5 generator" and then where you see 582f40dea63ec71c7f12d8adbe3230b4...... put your own password MD5 hash, hint: Google MD5 hash generator and then type your_wanted_password, generate the hash, and replace!

                                    If you have any issues, or find this works - either way please let me know so I can help improve this copy paste solution

                                    Side-note one could set a variable of a preferred password by the user, then use md5sum to generate said md5 hash to pass through to the SQL.

                                    However, all that said - the wp cli solution does all this for you.

                                    wp user create wild wild@localhost.0000000 --role=administrator
                                    

                                    This would generate a user wild with a randomly generated password which would display on the terminal output.

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