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Cloudron Forum

Apps | Demo | Docs | Install

Unable to log into the app store

Scheduled Pinned Locked Moved Solved Support
appstore
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  • therealcoldguyT Offline
    therealcoldguyT Offline
    therealcoldguy
    wrote on last edited by girish
    #1

    Hi all I have a cloudron instance hosted on linode and looking to add an app to it. I click on the cloud store link and it is requiring me to log in. No big deal, I enter the information and it is telling me that the email already exists. Which is correct I bought a subscription. I check to make sure I am on the log in screen and not the register for an account and verify that this is the case. Tried it in Firefox and Chrome and getting the same error. Any ideas?

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  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    wrote on last edited by
    #2

    Can you send an email with your cloudron.io account email to support@cloudron.io then I can see what is failing there.

    therealcoldguyT 1 Reply Last reply
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  • therealcoldguyT Offline
    therealcoldguyT Offline
    therealcoldguy
    replied to nebulon on last edited by
    #3

    @nebulon I just sent an email with the information, let me know if there is anything else you need.

    girishG 1 Reply Last reply
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  • girishG Offline
    girishG Offline
    girish Staff
    replied to therealcoldguy on last edited by
    #4

    @therealcoldguy thanks.

    So, the issue here was that unbound was down for some reason (this is usually because server ran out of disk space at some point).

    root@localhost:~# host my.cloudron.io
    ;; connection timed out; no servers could be reached
    
    root@localhost:~# systemctl status unbound
    ā— unbound.service - Unbound DNS Resolver
         Loaded: loaded (/etc/systemd/system/unbound.service; enabled; vendor preset: enabled)
         Active: failed (Result: exit-code) since Thu 2021-12-30 15:18:35 UTC; 1 months 19 days ago
        Process: 2883 ExecStart=/usr/sbin/unbound -d (code=exited, status=1/FAILURE)
       Main PID: 2883 (code=exited, status=1/FAILURE)
    
    Warning: journal has been rotated since unit was started, output may be incomplete.
    

    systemctl restart unbound fixes the problem.

    robiR 1 Reply Last reply
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  • robiR Offline
    robiR Offline
    robi
    replied to girish on last edited by
    #5

    @girish How can some test conditions be added so that when they fail, the affected service is restarted to attempt resilience, instead of failure?

    Life of sky tech

    girishG 1 Reply Last reply
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  • girishG Offline
    girishG Offline
    girish Staff
    replied to robi on last edited by
    #6

    @robi yeah, it's getting fixed! the appstore view needs to a show a proper error message that it cannot contact cloudron.io. As for unbound, what happens is:

    • Server runs out of disk space
    • unbound writes a 0 sized anchor file
    • It won't start anymore despite server restart.

    It's same issue as https://bugs.freebsd.org/bugzilla/show_bug.cgi?id=232555

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  • girishG Offline
    girishG Offline
    girish Staff
    wrote on last edited by girish
    #7

    Here's the debian bug for unbound - https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=989959

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