Cloudron Forum

This is very undescriptive. Could please guide me step by step what you are doing and at which point you fail?

Thanks a lot ! Have a nice day !

Sure, I was using Orion.

This support request is resolved. Should I delete this?

Due diligence is as easy as checking out https://www.cloudron.io/pricing.html. Most services online make it that easy. The ones that don't, I just skip. By the way, by leaving Cloudron that must mean you've opted to use something else. I am curious what you've found, or had, that makes it worth not using Cloudron.

@jdaviescoates thanks

@bosstom Wich password are you using? The one of my.cloudron.instance or the one of cloudron.io web portal? To login in app store you have to use credential of cloudron.io web portal. Also, be careful to add 2FA Token (if enabled)

@nebulon That link worked great. Thanks!

That answers my question. Thank you very much

Solved in support@

Thanks @girish , I've sent an email to the address you provided. I can see all the apps.

Sorry for this delayed response. Just wanted to confirm that everything worked right after contacting you. Thank your very much for this quick reply and for your great support. Appreciate it.

Yes you can switch over the subscription to another server. Just send us a note about this to support@cloudron.io then

For anyone else, the wonderful team at Cloudron assisted further and identified the issue is that my internet service (and router) did not have ipv6 but the server was trying to use ipv6 to connect for appstore auth. Adding ipv6 with my isp and enabling in router "resolved" the issue. It is not currently known why my server was insisting on using ipv6 or how to stop that if I was unable to add it.

@nebulon Alright - that just means I'll wait for my renewal date for any potential referral surprises, eh? Thanks for your work.

@Jantheman do you have any updates on this? Is it resolved or does this need further debugging?

ok thanks

Please send an email to support@cloudron.io with your Cloudron Id or cloudron.io email address.

When I go to my Cloudron subscriptions it states that it’s not set up yet. Usually, this is because you have not logged into the app store yet. Have you installed apps on Cloudron yet and are the apps running? When you go to Cloudron Dashboard -> App Store, it will make you login. When you login, the connection is made (if it wasn't made already).

@mikeminyard OK, last thing to check, do you see any errors in /home/yellowtent/platformdata/logs/box.log ? You can also run cloudron-support --troubleshoot on the server and see if it reports any errors. Otherwise, please contact us at support@cloudron.io , we will have to debug what is going on.