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That answers my question. Thank you very much

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Thanks @girish , I've sent an email to the address you provided. I can see all the apps.

Sorry for this delayed response. Just wanted to confirm that everything worked right after contacting you. Thank your very much for this quick reply and for your great support. Appreciate it.

Yes you can switch over the subscription to another server. Just send us a note about this to support@cloudron.io then

For anyone else, the wonderful team at Cloudron assisted further and identified the issue is that my internet service (and router) did not have ipv6 but the server was trying to use ipv6 to connect for appstore auth. Adding ipv6 with my isp and enabling in router "resolved" the issue. It is not currently known why my server was insisting on using ipv6 or how to stop that if I was unable to add it.

@girish I'm not too sure of "how" you referral program had affected your Stripe account, however maybe you should look into the "affiliate program" side of things?

According to my experience I believe that your "referral program" had no attraction simply because of what you offered, in exchange to referring new clients.

Really, "referral or "affiliate or "partner marketing" is almost a 'science' and not something one should just guess. To make it really work one should know what one's talking about, and if not get advice and be informed on the subject. before any implementation.

Of course, any kind of 'MSP' or 'reseller' program or in the like, you name it, is also a viable way to go that goes along with the nature of the product. 🙂

@Jantheman do you have any updates on this? Is it resolved or does this need further debugging?

ok thanks

Please send an email to support@cloudron.io with your Cloudron Id or cloudron.io email address.

When I go to my Cloudron subscriptions it states that it’s not set up yet.

Usually, this is because you have not logged into the app store yet. Have you installed apps on Cloudron yet and are the apps running? When you go to Cloudron Dashboard -> App Store, it will make you login. When you login, the connection is made (if it wasn't made already).

@mikeminyard OK, last thing to check, do you see any errors in /home/yellowtent/platformdata/logs/box.log ? You can also run cloudron-support --troubleshoot on the server and see if it reports any errors.

Otherwise, please contact us at support@cloudron.io , we will have to debug what is going on.

@girish Absolutely! No problem, I'll shoot you guys an email at that address. Thank you!

@nebulon @girish and @nebulon I know you two are so busy and so I apologise for not following up on this. I eventually was able to resolve this matter, though how remains a bit of a mystery but I think I just had to wait for the state to reset on its own.

Anywho, sorry for not getting back to you on this.

The code is used while subscribing and once the payment succeeds the credits are applied.

cloudron.io - this is Cloudron's website (the company)

console.cloudron.io - this is the place where Cloudron's customers login to manage billing. you cannot manage apps or anything of that sort here

yourdomain.com - this is the domain you gave when you installed Cloudron, the software, on your server. IMPORTANT: cloudron the company has no access to your servers. Cloudron the software is entirely selfhosted and only you have access to the server.

my.yourdomain.com - this is your server's dashboard. this is where you manage apps and other things

my.cloudron.io - this is actually Cloudron the company's, cloudron installation. you should not (and cannot) login here!

With this in mind:

When attempting to login us assigned IP it would redirect to my.cloudron.io.

this cannot ever happen.

how would I reach login when IP Changed/DNS is not available

If IP changes, go to your DNS and then just change the IP address of my.yourdomain.com manually to the new IP. Are you talking about dynamic IP here? If so, use the Dynamic DNS feature. It will automatically update the DNS with a changing IP.

Finally, if DNS itself is not available, I guess you have to use /etc/hosts . See also - https://docs.cloudron.io/troubleshooting/#unreachable-dashboard

@girish Sorry for the delayed response. My server is also hosted in Singapore (by Hostinger). I've noted a couple of seconds delay to open Cloudron's app store but it is definitively back. Thank you again for the support 🙂 !

@gog122 you can login at https://console.cloudron.io/#/login and cancel it there.

@humptydumpty I think it was a bug or something as I uninstalled the app and tried to reinstall it and it failed.

For reference I have the Vaultwarden and Gitea installed. The 3rd app was Firefly.

Just to clarify, the account on your server itself, where Cloudron is installed, is NOT the same as the appstore account from cloudron.io