Cloudron Forum

@jdaviescoates thanks

@bosstom Wich password are you using? The one of my.cloudron.instance or the one of cloudron.io web portal? To login in app store you have to use credential of cloudron.io web portal. Also, be careful to add 2FA Token (if enabled)

@nebulon That link worked great. Thanks!

That answers my question. Thank you very much

Solved in support@

Thanks @girish , I've sent an email to the address you provided. I can see all the apps.

Sorry for this delayed response. Just wanted to confirm that everything worked right after contacting you. Thank your very much for this quick reply and for your great support. Appreciate it.

Yes you can switch over the subscription to another server. Just send us a note about this to support@cloudron.io then

For anyone else, the wonderful team at Cloudron assisted further and identified the issue is that my internet service (and router) did not have ipv6 but the server was trying to use ipv6 to connect for appstore auth. Adding ipv6 with my isp and enabling in router "resolved" the issue. It is not currently known why my server was insisting on using ipv6 or how to stop that if I was unable to add it.

@nebulon Alright - that just means I'll wait for my renewal date for any potential referral surprises, eh? Thanks for your work.

@Jantheman do you have any updates on this? Is it resolved or does this need further debugging?

ok thanks

Please send an email to support@cloudron.io with your Cloudron Id or cloudron.io email address.

When I go to my Cloudron subscriptions it states that it’s not set up yet. Usually, this is because you have not logged into the app store yet. Have you installed apps on Cloudron yet and are the apps running? When you go to Cloudron Dashboard -> App Store, it will make you login. When you login, the connection is made (if it wasn't made already).

@mikeminyard OK, last thing to check, do you see any errors in /home/yellowtent/platformdata/logs/box.log ? You can also run cloudron-support --troubleshoot on the server and see if it reports any errors. Otherwise, please contact us at support@cloudron.io , we will have to debug what is going on.

@girish Absolutely! No problem, I'll shoot you guys an email at that address. Thank you!

@nebulon @girish and @nebulon I know you two are so busy and so I apologise for not following up on this. I eventually was able to resolve this matter, though how remains a bit of a mystery but I think I just had to wait for the state to reset on its own. Anywho, sorry for not getting back to you on this.

The code is used while subscribing and once the payment succeeds the credits are applied.

cloudron.io - this is Cloudron's website (the company) console.cloudron.io - this is the place where Cloudron's customers login to manage billing. you cannot manage apps or anything of that sort here yourdomain.com - this is the domain you gave when you installed Cloudron, the software, on your server. IMPORTANT: cloudron the company has no access to your servers. Cloudron the software is entirely selfhosted and only you have access to the server. my.yourdomain.com - this is your server's dashboard. this is where you manage apps and other things my.cloudron.io - this is actually Cloudron the company's, cloudron installation. you should not (and cannot) login here! With this in mind: When attempting to login us assigned IP it would redirect to my.cloudron.io. this cannot ever happen. how would I reach login when IP Changed/DNS is not available If IP changes, go to your DNS and then just change the IP address of my.yourdomain.com manually to the new IP. Are you talking about dynamic IP here? If so, use the Dynamic DNS feature. It will automatically update the DNS with a changing IP. Finally, if DNS itself is not available, I guess you have to use /etc/hosts . See also - https://docs.cloudron.io/troubleshooting/#unreachable-dashboard

@girish Sorry for the delayed response. My server is also hosted in Singapore (by Hostinger). I've noted a couple of seconds delay to open Cloudron's app store but it is definitively back. Thank you again for the support !