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    Solved Unable to log into the app store

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    • therealcoldguy
      therealcoldguy last edited by girish

      Hi all I have a cloudron instance hosted on linode and looking to add an app to it. I click on the cloud store link and it is requiring me to log in. No big deal, I enter the information and it is telling me that the email already exists. Which is correct I bought a subscription. I check to make sure I am on the log in screen and not the register for an account and verify that this is the case. Tried it in Firefox and Chrome and getting the same error. Any ideas?

      1 Reply Last reply Reply Quote 0
      • nebulon
        nebulon Staff last edited by

        Can you send an email with your cloudron.io account email to support@cloudron.io then I can see what is failing there.

        therealcoldguy 1 Reply Last reply Reply Quote 0
        • therealcoldguy
          therealcoldguy @nebulon last edited by

          @nebulon I just sent an email with the information, let me know if there is anything else you need.

          girish 1 Reply Last reply Reply Quote 0
          • girish
            girish Staff @therealcoldguy last edited by

            @therealcoldguy thanks.

            So, the issue here was that unbound was down for some reason (this is usually because server ran out of disk space at some point).

            root@localhost:~# host my.cloudron.io
            ;; connection timed out; no servers could be reached
            
            root@localhost:~# systemctl status unbound
            ā— unbound.service - Unbound DNS Resolver
                 Loaded: loaded (/etc/systemd/system/unbound.service; enabled; vendor preset: enabled)
                 Active: failed (Result: exit-code) since Thu 2021-12-30 15:18:35 UTC; 1 months 19 days ago
                Process: 2883 ExecStart=/usr/sbin/unbound -d (code=exited, status=1/FAILURE)
               Main PID: 2883 (code=exited, status=1/FAILURE)
            
            Warning: journal has been rotated since unit was started, output may be incomplete.
            

            systemctl restart unbound fixes the problem.

            robi 1 Reply Last reply Reply Quote 0
            • robi
              robi @girish last edited by

              @girish How can some test conditions be added so that when they fail, the affected service is restarted to attempt resilience, instead of failure?

              Life of Advanced Technology

              girish 1 Reply Last reply Reply Quote 0
              • girish
                girish Staff @robi last edited by

                @robi yeah, it's getting fixed! the appstore view needs to a show a proper error message that it cannot contact cloudron.io. As for unbound, what happens is:

                • Server runs out of disk space
                • unbound writes a 0 sized anchor file
                • It won't start anymore despite server restart.

                It's same issue as https://bugs.freebsd.org/bugzilla/show_bug.cgi?id=232555

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                • girish
                  girish Staff last edited by girish

                  Here's the debian bug for unbound - https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=989959

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