Solved Can't login to account on transfered install

[ianhyzy]

I recently migrated my entire cloudron install to a new host. Some apps restored, but most did not, with the error

Network Error: Network error downloading icon : getaddrinfo EAI_AGAIN api.cloudron.io

I found out I wasn't logged in anymore as I see a login screen when clicking the app store. but I can't login — I get "An account with this email already exists". I tried changing the email on my primary account to something else but that didn't work.

[girish]

@ianhyzy It looks like the DNS server is down. Are you able to resolve things ? host www.cloudron.io 127.0.0.1 ? Can you check if unbound is running with systemctl status unbound.

[ianhyzy]

@girish looks like it isn't running:

root@cloudron:~# systemctl status unbound
● unbound.service - Unbound DNS Resolver
     Loaded: loaded (/etc/systemd/system/unbound.service; enabled; vendor preset: enabled)
     Active: failed (Result: exit-code) since Wed 2022-03-23 00:30:02 UTC; 3h 18min ago
    Process: 1061 ExecStart=/usr/sbin/unbound -d (code=exited, status=1/FAILURE)
   Main PID: 1061 (code=exited, status=1/FAILURE)

Mar 23 00:30:01 cloudron systemd[1]: unbound.service: Main process exited, code=exited, status=1/FAILURE
Mar 23 00:30:01 cloudron systemd[1]: unbound.service: Failed with result 'exit-code'.
Mar 23 00:30:01 cloudron systemd[1]: Failed to start Unbound DNS Resolver.
Mar 23 00:30:02 cloudron systemd[1]: unbound.service: Scheduled restart job, restart counter is at 5.
Mar 23 00:30:02 cloudron systemd[1]: Stopped Unbound DNS Resolver.
Mar 23 00:30:02 cloudron systemd[1]: unbound.service: Start request repeated too quickly.
Mar 23 00:30:02 cloudron systemd[1]: unbound.service: Failed with result 'exit-code'.
Mar 23 00:30:02 cloudron systemd[1]: Failed to start Unbound DNS Resolver.

also

root@cloudron:~# host www.cloudron.io 127.0.0.1
;; connection timed out; no servers could be reached

[nebulon]

@ianhyzy was your disk maybe full at some point? You can follow the unbound troubleshooting at https://docs.cloudron.io/troubleshooting/#unbound otherwise, maybe enable remote ssh for us and send us a mail to support@cloudron.io if we should take a direct look.

[girish]

You can also see journalctl -u unbound -fa to see why unbound is not starting. You can try that along with systemctl restart unbound to get fresh logs.

If Cloudron cannot resolve cloudron.io then it won't show app store view since it cannot contact cloudron.io to get the app listing.

[ianhyzy]

@girish I think it was ultimately a disk space issue - I restarted unbound and that seemed to do the trick. I have to move servers again because of a Vultr restriction (block storage not in the zone I had the VM in) that's unrelated to Cloudron so I'll see what happens. Thanks guys!