Solved Roundcube: Adding identity results in error

[necrevistonnezr]

Hi,

when I try to add an identity to Roundcube, I get an error:

Oops... something went wrong!
An internal error has occurred. Your request cannot be processed at this time.

For administrators: Please check the application and/or server error logs for more information.

The application log shows:

Mar 31 13:04:00 94.199.89.123 - - [31/Mar/2022:11:04:00 +0000] "GET /?_task=settings&_action=identities HTTP/1.1" 200 4959 "https://[mydomain].com/?_task=settings" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.74 Safari/537.36 Edg/99.0.1150.55"
Mar 31 13:04:02 94.199.89.123 - - [31/Mar/2022:11:04:02 +0000] "GET /?_task=settings&_action=add-identity&_iid=0&_framed=1 HTTP/1.1" 500 426 "https://[mydomain].com/?_task=settings&_action=identities" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.74 Safari/537.36 Edg/99.0.1150.55"
Mar 31 13:04:10 - - - [31/Mar/2022:11:04:10 +0000] "GET / HTTP/1.1" 200 2915 "-" "Mozilla (CloudronHealth)"
Mar 31 13:04:20 - - - [31/Mar/2022:11:04:20 +0000] "GET / HTTP/1.1" 200 2914 "-" "Mozilla (CloudronHealth)"
Mar 31 13:04:30 - - - [31/Mar/2022:11:04:30 +0000] "GET / HTTP/1.1" 200 2913 "-" "Mozilla (CloudronHealth)"

[nebulon]

@necrevistonnezr this sounds a bit like an upstream app error. Have you checked their issue tracker about this?

[girish]

@necrevistonnezr Tried this on our install and it works fine. Can you try adding $config['debug_level'] = 4; in the custom config and then you will find the logs in /tmp/roundcube/logs.

[necrevistonnezr]

@girish Thanks for looking into this!

[31-Mar-2022 18:32:10 UTC] PHP Fatal error:  Uncaught Error: Unsupported operand types in /app/data/plugins/identity_smtp/identity_smtp.php:194
Stack trace:
#0 /app/code/program/lib/Roundcube/rcube_plugin_api.php(513): identity_smtp->identityFormWillBeDisplayed()
#1 /app/code/program/actions/settings/identity_edit.php(168): rcube_plugin_api->exec_hook()
#2 /app/code/program/include/rcmail_output_html.php(1484): rcmail_action_settings_identity_edit::identity_form()
#3 [internal function]: rcmail_output_html->xml_command()
#4 /app/code/program/include/rcmail_output_html.php(1322): preg_replace_callback()
#5 /app/code/program/include/rcmail_output_html.php(825): rcmail_output_html->parse_xml()
#6 /app/code/program/include/rcmail_output_html.php(654): rcmail_output_html->parse()
#7 /app/code/program/actions/settings/identity_edit.php(78): rcmail_output_html->send()
#8 /app/code/program/include/rcmail.php(275): rcmail_action_settings_identity_edit->run()
#9 /app/code/index.php(283): rcmail->action_handler()
#10 {main}
  thrown in /app/data/plugins/identity_smtp/identity_smtp.php on line 194

[girish]

@necrevistonnezr Oh, this is SMTP identity plugin (https://github.com/CocytusServices/Roundcube-Identity-SMTP) ? You might have to ask there. I was testing with the identity feature in Roundcube.

[necrevistonnezr]

@girish Thanks, that put me on the right path...
For the record:
Even the current forked version of the identity_smtp plugin (https://github.com/CocytusServices/Roundcube-Identity-SMTP forked from https://github.com/deflomu/Roundcube-SMTP-per-Identity-Plugin) has a bug.

The fix proposed here works: https://github.com/deflomu/Roundcube-SMTP-per-Identity-Plugin/commit/411a33432ab1ba7fdb6004f6b2b66bd3601dff9f