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  1. Cloudron Forum
  2. Support
  3. upgrade tls timeout from inbound gmail

upgrade tls timeout from inbound gmail

Scheduled Pinned Locked Moved Solved Support
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  • N natzilla

    I am really baffled by this problem I am having. Every email from gmail to the inbox can't be received because of a timeout after it's trying to upgrade the tls

    Oct 04 09:24:17 [INFO] [B2ED6280-367A-4095-95EE-B6D2484234B8] [spf] scope: helo, result: None, domain: mail-pl1-f171.google.com
    Oct 04 09:24:17 [DEBUG] [B2ED6280-367A-4095-95EE-B6D2484234B8] [core] hook=ehlo plugin=spf function=helo_spf params=mail-pl1-f171.google.com retval=CONT msg=""
    Oct 04 09:24:17 [DEBUG] [B2ED6280-367A-4095-95EE-B6D2484234B8] [core] running ehlo hook in limit plugin
    Oct 04 09:24:17 [DEBUG] [B2ED6280-367A-4095-95EE-B6D2484234B8] [core] hook=ehlo plugin=limit function=max_errors params=mail-pl1-f171.google.com retval=CONT msg=""
    Oct 04 09:24:17 [DEBUG] [B2ED6280-367A-4095-95EE-B6D2484234B8] [core] running capabilities hooks
    Oct 04 09:24:17 [DEBUG] [B2ED6280-367A-4095-95EE-B6D2484234B8] [core] running capabilities hook in tls plugin
    Oct 04 09:24:17 [DEBUG] [B2ED6280-367A-4095-95EE-B6D2484234B8] [core] hook=capabilities plugin=tls function=advertise_starttls params="" retval=CONT msg=""
    Oct 04 09:24:17 [DEBUG] [B2ED6280-367A-4095-95EE-B6D2484234B8] [core] running capabilities hook in cloudron plugin
    Oct 04 09:24:17 [DEBUG] [B2ED6280-367A-4095-95EE-B6D2484234B8] [core] hook=capabilities plugin=cloudron function=hook_capabilities params="" retval=CONT msg=""
    Oct 04 09:24:17 [DEBUG] [B2ED6280-367A-4095-95EE-B6D2484234B8] [core] running unrecognized_command hooks
    Oct 04 09:24:17 [DEBUG] [B2ED6280-367A-4095-95EE-B6D2484234B8] [core] running unrecognized_command hook in tls plugin

    [core] Upgrading to TLS

    [core] SNI servername:
    my.xxxxxxx.com
    Oct 04 09:24:46 [NOTICE] [B2ED6280-367A-4095-95EE-B6D2484234B8] [tls] timeout setting up TLS
    Oct 04 09:24:46 [INFO] [B2ED6280-367A-4095-95EE-B6D2484234B8] [core] hook=unrecognized_command plugin=tls function=upgrade_connection params=STARTTLS retval=DENYSOFTDISCONNECT msg=""

    I can't figure out if gmail is causing this or the cloudron mailbox. Any guidance towards the right direction would be so helpful.

    Current version is v7.3.0

    girishG Offline
    girishG Offline
    girish
    Staff
    wrote on last edited by
    #2

    @natzilla so, sending email to gmail works but just not receiving?

    Do you think you can send a test email to test@cloudron.io from gmail and drop me a note? I can check from our side if our server's are dropping gmail as well. FWIW, I tried with my personal gmail and it works fine.

    N 1 Reply Last reply
    0
    • girishG girish

      @natzilla so, sending email to gmail works but just not receiving?

      Do you think you can send a test email to test@cloudron.io from gmail and drop me a note? I can check from our side if our server's are dropping gmail as well. FWIW, I tried with my personal gmail and it works fine.

      N Offline
      N Offline
      natzilla
      wrote on last edited by
      #3

      @girish I have sent a test email from the gmail account addressed to you.

      girishG 1 Reply Last reply
      0
      • N natzilla

        @girish I have sent a test email from the gmail account addressed to you.

        girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #4

        @natzilla thanks, received the email (CALqQHLt454OY4dCnAPhKNm4n6Pb3sYV4uejeE++wCzH_L+hjqg@mail.gmail.com) .

        Just to get a few more things out of the way: are other servers able to send email? I have replied to your test email, did you get it?

        N 1 Reply Last reply
        0
        • girishG girish

          @natzilla thanks, received the email (CALqQHLt454OY4dCnAPhKNm4n6Pb3sYV4uejeE++wCzH_L+hjqg@mail.gmail.com) .

          Just to get a few more things out of the way: are other servers able to send email? I have replied to your test email, did you get it?

          N Offline
          N Offline
          natzilla
          wrote on last edited by
          #5

          @girish I did get your email. I've also had the same outcome when I send from the cloudron email. I will get them just fine.

          I've tried sending from an outlook account from my work and I never get that either. If I test from AmazonSES using my gmail in the verified identity it comes in

          girishG 1 Reply Last reply
          0
          • N natzilla

            @girish I did get your email. I've also had the same outcome when I send from the cloudron email. I will get them just fine.

            I've tried sending from an outlook account from my work and I never get that either. If I test from AmazonSES using my gmail in the verified identity it comes in

            girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by girish
            #6

            @natzilla Can you try this:

            • Go to Services view, Email -> Configure -> Enable Recovery Mode . This essentially creates the mail container but does not actually run it.

            • Now, SSH into the server and docker exec -ti mail /bin/bash . In the shell, run /app/code/start.sh . This will start the mail server and will also show all sorts of debug logs.

            • Now, send email from gmail. Would be good to see what the logs say. Can you please send it to support@cloudron.io and I can take a look.

            Thanks!

            N 1 Reply Last reply
            0
            • girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by
              #7

              Forgot to mention that once you collect the logs, you can disable the Recovery mode and the mail server will start again automatically.

              1 Reply Last reply
              1
              • girishG girish

                @natzilla Can you try this:

                • Go to Services view, Email -> Configure -> Enable Recovery Mode . This essentially creates the mail container but does not actually run it.

                • Now, SSH into the server and docker exec -ti mail /bin/bash . In the shell, run /app/code/start.sh . This will start the mail server and will also show all sorts of debug logs.

                • Now, send email from gmail. Would be good to see what the logs say. Can you please send it to support@cloudron.io and I can take a look.

                Thanks!

                N Offline
                N Offline
                natzilla
                wrote on last edited by
                #8

                @girish I will get on that right away and send it over email. Should I reply to the one you sent me or send a new one?

                girishG 1 Reply Last reply
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                • N natzilla

                  @girish I will get on that right away and send it over email. Should I reply to the one you sent me or send a new one?

                  girishG Offline
                  girishG Offline
                  girish
                  Staff
                  wrote on last edited by
                  #9

                  @natzilla Either should work, whatever is convenient for you.

                  N 1 Reply Last reply
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                  • girishG girish

                    @natzilla Either should work, whatever is convenient for you.

                    N Offline
                    N Offline
                    natzilla
                    wrote on last edited by natzilla
                    #10

                    @girish I'm getting a unable to find image 'mail:latest' locally followed by a docker error.

                    sudo docker run -ti mail /bin/bash
                    Unable to find image 'mail:latest' locally
                    docker: Error response from daemon: pull access denied for mail, repository does not exist or may require 'docker login': denied: requested access to the resource is denied.
                    See 'docker run --help'.

                    girishG 1 Reply Last reply
                    0
                    • N natzilla

                      @girish I'm getting a unable to find image 'mail:latest' locally followed by a docker error.

                      sudo docker run -ti mail /bin/bash
                      Unable to find image 'mail:latest' locally
                      docker: Error response from daemon: pull access denied for mail, repository does not exist or may require 'docker login': denied: requested access to the resource is denied.
                      See 'docker run --help'.

                      girishG Offline
                      girishG Offline
                      girish
                      Staff
                      wrote on last edited by
                      #11

                      @natzilla whoops sorry, I meant docker exec and not docker run. I have fixed my original comment.

                      N 1 Reply Last reply
                      0
                      • girishG girish

                        @natzilla whoops sorry, I meant docker exec and not docker run. I have fixed my original comment.

                        N Offline
                        N Offline
                        natzilla
                        wrote on last edited by
                        #12

                        @girish i have sent you the ssh session to you in the email.

                        girishG 1 Reply Last reply
                        0
                        • N natzilla

                          @girish i have sent you the ssh session to you in the email.

                          girishG Offline
                          girishG Offline
                          girish
                          Staff
                          wrote on last edited by
                          #13

                          @natzilla Did you get this sorted out? Sorry, test@cloudron.io emails get cleaned up periodically and I might have lost your email. Can you send it to support@cloudron.io if this is not resolved yet?

                          N 1 Reply Last reply
                          0
                          • girishG girish

                            @natzilla Did you get this sorted out? Sorry, test@cloudron.io emails get cleaned up periodically and I might have lost your email. Can you send it to support@cloudron.io if this is not resolved yet?

                            N Offline
                            N Offline
                            natzilla
                            wrote on last edited by
                            #14

                            @girish Thanks for getting back. Yea I was able to sort this out. It appears it might have been related to the route I had established for internet traffic.

                            Strange that it would only effect gmail, but this new route is simpler, and testing shows all mails being delivered without issue.

                            1 Reply Last reply
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