How to configure an administrator for Mastodon?

[thoresson]

Hi!

I've just installed Mastodon for the first time. Or twice actually. The first time I made the choice to have Mastodon piggyback on Cloudron's user database, the second to let Mastodon manage users itself. But either way, I can't change my own account on Mastodon into an admin one.

I've used the command listed in the docs, and get a green OK in the console. But there is still no admin listed on the startpage and I have no admin rights when logged in.

Any ideas on what's going on? What more information can I provide for you to be able to help?

Thanks,
Anders

[girish]

@thoresson the admin page might be a tricky to find. It's under Account Settings -> Administration (left bar). Have you also tried relogin?

[thoresson]

@girish Thanks, you are right! The admin part was down at the bottom. I didn't scroll so far since the front page still says that there was no admin for the site. But now I've added that as well.

Thanks!

[archos]

Hello,

I've created a new Mastodon instance and set up a user with admin rights. However, I keep seeing the message: "Your request is pending review by our staff. This may take a while. If your request is approved, you will receive an email."

On the left side, I see options like trends, moderation, and administration, but I'm unable to click on any of them. I encountered this issue before, but unfortunately, I can't remember how I resolved it.
When I open the admin page in Cloudron, I get an 'Access Denied' message.
Could someone please help me figure out how to fix this?

Thank you in advance for your assistance.

root@bc8a3ea5-9ce1-4e57-84cd-a4b2d840e534:/app/code# /app/code/bin/tootctl accounts create --email=
warning: parser/current is loading parser/ruby32, which recognizes 3.2.2-compliant syntax, but you are running 3.2.3.
Please see https://github.com/whitequark/parser#compatibility-with-ruby-mri.
OK
New password: dfba9ad3869c145de628934927945a6b
root@bc8a3ea5-9ce1-4e57-84cd-a4b2d840e534:/app/code# /app/code/bin/tootctl accounts modify zdenekk --role Owner
warning: parser/current is loading parser/ruby32, which recognizes 3.2.2-compliant syntax, but you are running 3.2.3.
Please see https://github.com/whitequark/parser#compatibility-with-ruby-mri.
OK

[archos]

I really don't know where I'm going wrong anymore. After logging in, I can only click on authorized applications and two-factor authentication. I've done this before on another instance, but I can't remember how I did it. I would really appreciate any advice.

[archos]

I tried adding ENABLE_REGISTRATIONS=true to the .env.production file, but unfortunately, that didn't work either. I'm still stuck on the domain/auth/edit page.

[nebulon]

Have you installed Mastodon with or without Cloudron usermanagement?

[archos]

@nebulon Thank you for your reply.
I installed Cloudron without user management

[archos]

@nebulon I tried uninstalling and reinstalling an older version, but unfortunately, I’m still having the same issue. I really don’t know what I’m doing wrong.

[archos]

Hi, I tried installing Mastodon on a different server, and the result is the same. I always get stuck at the message 'Your request is pending review by our staff. This may take some time. You will receive an email if your request is approved.' on the auth/edit page. I've been struggling with this since last night and still no solution. I even tried reverting to version 1.13.2, but I always end up with this error.

[archos]

I resolved the issue by installing version 1.13.0, where registrations are still open. Then, I gradually updated to the latest version. The problem occurred on two different servers, so I’m not sure if it’s an issue with Mastodon on Cloudron. Anyway, I now have the latest version and a fully functional admin interface.

[nebulon]

I just tried this here also on a fresh installation and I can confirm the initial owner account creation and flow is a bit off.

There is a missing step in the docs to also approve the new user besides the user approving his/her email address:

/app/code/bin/tootctl accounts modify --approve <username>

I will add this to the docs.

[archos]

@nebulon I'm glad it wasn’t a problem between the chair and the keyboard

[nebulon]

Added that line now to the docs when adding new users. Makes little sense to add users by cli and then also requiring to approve them https://docs.cloudron.io/apps/mastodon/#adding-users

[nebulon]

While typing this here, I had the idea to check the create command for a flag and indeed there is --approve:

/app/code/bin/tootctl accounts modify testusername --approve