Solved App resets itself

[CptPlastic]

I am having a strange issue where Easy Appointments will just reset itself to default seemingly at random times and I'm forced to restore from a backup. Would it also be possible to expose the files so we can set the timezone to a default one?

[shrey]

Facing the same issue.

Tried to log into the app to find that the entire app has somehow reset to the default state!
Don't even know which backup to restore to. The event logs also don't show anything.

[shrey]

@staff Kindly assist with this issue.
Thanks.

[nebulon]

In such a case, do you see => Initial setup in the app logs anywhere? Otherwise there is a cron job running: https://git.cloudron.io/cloudron/easyappointments-app/-/blob/master/cron.sh

Maybe run that manually in the webterminal into the app and does that also result in a reset of the app?

[shrey]

@nebulon
The logs don't show anything as they are present only for the last 2 days, whereas the last app reset occurred several days ago.

[shrey]

@nebulon

Also, i did see
=> Run sync task
in the logs, at regular intervals, and the app's been running fine so far.

So, difficult to say what exactly appeared in the logs when the app did get fully reset.

[shrey]

Hi @nebulon.

Didn't hear back from anyone regarding this.

The issue is still persistent.

[nebulon]

@shrey unfortunately I have no angle to tackle this issue unless we can somehow reproduce this or get any logs or correlation with maybe updates or so.

[shrey]

@nebulon

I can't really access logs that far back.

The app shows logs only for the past 2 days, whereas this 'reset' occurred around a week ago, most probably (maybe after the app got auto-updated to the latest version, on Jan 6th, 2023 ?). Is that something that can be looked into?

[nebulon]

@shrey have you tried to download the logs via the logviewer? Does it also only have 2 days worth of logs there?

[shrey]

@nebulon By 'logviewer', i suppose you mean the 'Download Full Logs' option?

[nebulon]

@shrey yes

[shrey]

@nebulon tried that.
Downloads logs only for the past 2 days.

[nebulon]

Alright, then we have to wait until this hits again and we have some logs or we find a way to reproduce this. Otherwise there is not much we can investigate for the moment unfortunately.

[shrey]

@shrey said in App resets itself:

(maybe after the app got auto-updated to the latest version, on Jan 6th, 2023 ?). Is that something that can be looked into?

neither this?

[nebulon]

@shrey unless the update reproduces the issue, there is really nothing to look into without even logs

To take a step back also, are you able to use the app currently or is there something which doesn't work directly?

[shrey]

@nebulon After i restored the data from an earlier backup, the app's been working fine so far.

[girish]

@shrey I have made the package a bit more robust now. Let me know if you can reproduce this again.