App resets itself

[shrey]

Hi @nebulon.

Didn't hear back from anyone regarding this.

The issue is still persistent.

[nebulon]

@shrey unfortunately I have no angle to tackle this issue unless we can somehow reproduce this or get any logs or correlation with maybe updates or so.

[shrey]

@nebulon

I can't really access logs that far back.

The app shows logs only for the past 2 days, whereas this 'reset' occurred around a week ago, most probably (maybe after the app got auto-updated to the latest version, on Jan 6th, 2023 ?). Is that something that can be looked into?

[nebulon]

@shrey have you tried to download the logs via the logviewer? Does it also only have 2 days worth of logs there?

[shrey]

@nebulon By 'logviewer', i suppose you mean the 'Download Full Logs' option?

[nebulon]

@shrey yes

[shrey]

@nebulon tried that.
Downloads logs only for the past 2 days.

[nebulon]

Alright, then we have to wait until this hits again and we have some logs or we find a way to reproduce this. Otherwise there is not much we can investigate for the moment unfortunately.

[shrey]

@shrey said in App resets itself:

(maybe after the app got auto-updated to the latest version, on Jan 6th, 2023 ?). Is that something that can be looked into?

neither this?

[nebulon]

@shrey unless the update reproduces the issue, there is really nothing to look into without even logs

To take a step back also, are you able to use the app currently or is there something which doesn't work directly?

[shrey]

@nebulon After i restored the data from an earlier backup, the app's been working fine so far.

[girish]

@shrey I have made the package a bit more robust now. Let me know if you can reproduce this again.