v5 has issues playing videos

[jdaviescoates]

@nebulon oh, I'm very patient. To be clear this wasn't an "oi, where is v5 Cloudron team?!?!", it was just for general knowledge and info

[stevespaw]

@nebulon
Thanks for getting this out so quickly!
I have a system that I upgraded (working great 4.3.1), and - a brand new install from scratch, both have that same issue. No video players appear. something is missing.....

Thanks again

[jdaviescoates]

@stevespaw I also upgraded but because I'm not really using it yet I hadn't checked, but can confirm.

This video played fine before upgrading to v5, but now doesn't

https://video.uniteddiversity.coop/w/9346Si65wcjFCRuGWquPEz

[nebulon]

Are there any logs anywhere which may indicate codec issues with v5?

[jdaviescoates]

@nebulon I see this error in mozilla console

Unhandled Promise rejection: JSON.parse: unexpected character at line 1 column 1 of the JSON data ; Zone: <root> ; Task: Promise.then ; Value: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data <empty string>

Clicking on the blue text on right to view the source in debugger:

console.error('Unhandled Promise rejection:', rejection instanceof Error ? rejection.message : rejection, '; Zone:', e.zone.name, '; Task:', e.task && e.task.source, '; Value:', rejection, rejection instanceof Error ? rejection.stack : undefined);

Also see these warnings:

Source map error: Error: request failed with status 404
Resource URL: https://video.uniteddiversity.coop/plugins/transcription/1.9.0/client-scripts/dist/client/index.js
Source Map URL: index.js.map

Source map error: Error: NetworkError when attempting to fetch resource.
Resource URL: moz-extension://6d0c9912-3a4c-4867-9833-a0d2461617a4/model/static/DOMPurify/purify.min.js
Source Map URL: purify.min.js.map

Source map error: Error: request failed with status 404
Resource URL: https://video.uniteddiversity.coop/plugins/tv-streaming/1.1.4/client-scripts/dist/common-client-plugin.js
Source Map URL: common-client-plugin.js.map

Source map error: Error: request failed with status 404
Resource URL: https://video.uniteddiversity.coop/plugins/transcription/1.9.0/client-scripts/dist/client/index.js
Source Map URL: index.js.map

[nebulon]

The sourcemap errors are expected. For the other problem, this either indicates an upstream regression/bug or maybe some other resources failed to load or were blocked by some privacy extension in your browser?

[jdaviescoates]

@nebulon well, it played fine before and also doesn't play in vanilla Chrome with zero plugins

[stevespaw]

@nebulon This issue is that, the whole player itself is not loading. The player area is just blank.

[nebulon]

At least with newly installed peertube instance, I can't reproduce this issue.
Is this happening only with videos which were uploaded on v4 or all videos?

[stevespaw]

@nebulon I did a brand new install of Cloudron and Peertube on Friday from scratch. Uploaded one video and had the issue. I then updated a working install and the same thing happened. No Video player appears. The Video is in the library and shows a thumbnail, but when you select it the metadata at is there and looks normal, but no Video Player. No error message.
I was waiting on the v5 and a new clean install to demo to a client.

[stevespaw]

@stevespaw

[stevespaw]

@nebulon OK I am sorry - I should have check plug-in issues. I seems that a plugin (that I always have installed) seems to be the issue. .
I can confirm that uninstalling that plugin also fixed my upgraded system.

Thanks for your support!

[nebulon]

Glad it got sorted out. Those plugins in so many apps are often at fault unfortunately as many apps under much development keep changing their internals and plugin interfaces.