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  3. Error on image uploads

Error on image uploads

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  • B Offline
    B Offline
    b2breporter
    wrote on last edited by
    #1

    I'm getting an error — "We're sorry, but something went wrong on our end." — when trying to upload the server thumbnail or custom mascot as an admin. Maybe I have a permissions issue? Any suggestions?Thanks!

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    • nebulonN nebulon marked this topic as a question on
    • nebulonN Offline
      nebulonN Offline
      nebulon
      Staff
      wrote on last edited by
      #2

      Do you see any errors in the app logs while trying to upload the thumbnail or mascot?

      B 1 Reply Last reply
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      • nebulonN nebulon

        Do you see any errors in the app logs while trying to upload the thumbnail or mascot?

        B Offline
        B Offline
        b2breporter
        wrote on last edited by
        #3

        Thanks @nebulon ... here's what it shows when I try.

        Jan 04 12:55:06 172.18.0.1 - - [04/Jan/2023:17:55:06 +0000] "POST /admin/settings/branding HTTP/1.1" 500 894 "https://corporatetravel.social/admin/settings/branding" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.1 Safari/605.1.15"
        Jan 04 12:55:06 172.18.0.1 - - [04/Jan/2023:17:55:06 +0000] "GET /sw.js HTTP/1.1" 200 31156 "" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.1 Safari/605.1.15"
        Jan 04 12:55:10 172.18.0.1 - - [04/Jan/2023:17:55:10 +0000] "GET /about HTTP/1.1" 301 5 "-" "Mozilla (CloudronHealth)"

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        • nebulonN Offline
          nebulonN Offline
          nebulon
          Staff
          wrote on last edited by
          #4

          I just tried this and it seems like it worked for me. Are we talking about the same section in the settings:

          5ebbb508-e3cd-4895-954a-4ea8ca634302-image.png

          B 1 Reply Last reply
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          • nebulonN nebulon

            I just tried this and it seems like it worked for me. Are we talking about the same section in the settings:

            5ebbb508-e3cd-4895-954a-4ea8ca634302-image.png

            B Offline
            B Offline
            b2breporter
            wrote on last edited by
            #5

            @nebulon So weird. I had tried a bunch of times before - yes same setting - and yet today it works. Ok thanks.

            B 1 Reply Last reply
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            • nebulonN nebulon has marked this topic as solved on
            • B b2breporter

              @nebulon So weird. I had tried a bunch of times before - yes same setting - and yet today it works. Ok thanks.

              B Offline
              B Offline
              b2breporter
              wrote on last edited by
              #6

              @b2breporter Oh - not totally sure, but I think we figured it out. We were originally trying to post images that were much larger in file size.

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