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Apps | Demo | Docs | Install

Nextcloud not responding

Scheduled Pinned Locked Moved Nextcloud
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  • T Offline
    T Offline
    tadeas
    wrote on last edited by
    #1

    Two of my nextcloud instances are not responding.

    For both, this is in the logs:

    Nextcloud is not installed - only a limited number of commands are available

    and

    Healtheck error: Error: connect EHOSTUNREACH 172.18.16.8:80

    Reddis is running.

    I have been unable to start up nextcloud after moving the apps to a new volume due to low space.

    Thanks

    1 Reply Last reply
    0
  • KubernetesK Offline
    KubernetesK Offline
    Kubernetes App Dev
    wrote on last edited by
    #2

    How did you connect the new volume? Is it physical or a network volume?

    T 1 Reply Last reply
    0
  • T Offline
    T Offline
    tadeas
    replied to Kubernetes on last edited by
    #3

    @Kubernetes It's Hetzner SSD Volume, it's a mountpoint mounted via Cloudron's web interface (Volumes -> Add Volume). Then the app was moved to the volume via Cloudron's web interface as well (a different app was OK with the move).

    It might be an ongoing issue from the time of low/no space on the disk.

    1 Reply Last reply
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  • KubernetesK Offline
    KubernetesK Offline
    Kubernetes App Dev
    wrote on last edited by
    #4

    Hm, I did exactly the same just a few days ago. My NextCloud continued to work after the move to the SSD. Is there nothing more in the Logs?

    1 Reply Last reply
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  • girishG Offline
    girishG Offline
    girish Staff
    wrote on last edited by
    #5

    @tadeas is this a CIFS volume ? Moving app data to CIFS volume will not work (it doesn't support permissions and symlinks).

    T 1 Reply Last reply
    0
  • KubernetesK Offline
    KubernetesK Offline
    Kubernetes App Dev
    wrote on last edited by
    #6

    @girish the Hetzner SSD Volume is mounted like a local disk - so it is not CIFS

    1 Reply Last reply
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  • T Offline
    T Offline
    tadeas
    replied to girish on last edited by
    #7

    @girish it is ext4

    girishG 1 Reply Last reply
    0
  • girishG Offline
    girishG Offline
    girish Staff
    wrote on last edited by
    #8

    @tadeas Do you have anything in the logs then? If you keep the log window open and restart the app, you will get a more "complete" log.

    T 4 Replies Last reply
    0
  • T Offline
    T Offline
    tadeas
    wrote on last edited by
    #9

    I have enabled remote SSH access.

    Logs say:

    box:scheduler resumeJobs: 7980df23-9257-4154-b145-c80d6cbfc579
    box:tasks startTask: 17149 done. error: null
    ldap undefined
    ldap undefined
    localstorage undefined
    localstorage undefined
    postgresql undefined
    redis undefined
    redis undefined
    scheduler undefined
    scheduler undefined
    sendmail undefined
    sendmail undefined
    turn undefined
    turn undefined
    Jun 07 14:53:44 ==> run migration
    Jun 07 14:53:45 Nextcloud is not installed - only a limited number of commands are available
    Jun 07 14:53:45 Command "upgrade" is not defined.

    T 2 Replies Last reply
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  • T Offline
    T Offline
    tadeas
    replied to tadeas on last edited by
    #10

    @tadeas
    Healtheck error: Error: connect EHOSTUNREACH 172.18.16.8:80

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  • T Offline
    T Offline
    tadeas
    replied to tadeas on last edited by
    #11

    @tadeas I can onlu connect to the app's terminal if it is in recovery mode. Not sure it's relevant.

    1 Reply Last reply
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  • KubernetesK Offline
    KubernetesK Offline
    Kubernetes App Dev
    wrote on last edited by
    #12

    I think we need the logfile when the App is NOT starting in recovery mode

    T 1 Reply Last reply
    0
  • T Offline
    T Offline
    tadeas
    replied to Kubernetes on last edited by
    #13

    @Kubernetes The above is from the normal mode. Copied form the logs.

    1 Reply Last reply
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  • T Offline
    T Offline
    tadeas
    replied to girish on last edited by
    #14

    @girish Based on the logs posted, do you have an idea how to go on with this?

    1 Reply Last reply
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  • T Offline
    T Offline
    tadeas
    replied to girish on last edited by
    #15

    @girish when I try to get the IP of the docker container with the not responding Nextcloud app

    docker exec 7380df23-9257-4154-b145-c80dbcbfc579 sh —c 'hostname —-ip-address’

    I get

    Error response from daemon: Container aeeeZbc4343b78fb205d9b9c55e79450694a60f 1b654272cfIc51754acabfc
    3f is restarting, wait until the container is running

    1 Reply Last reply
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  • T Offline
    T Offline
    tadeas
    replied to girish on last edited by tadeas
    #16

    @girish This then is the log for docker

    *Jun 08 11:17:23 tadeas systemd[1]: Started Docker Application Container Engine.
    Jun 08 11:17:23 tadeas dockerd[14056]: time="2023-06-08T09:17:23.776740149Z" level=info msg="API listen on /var/run/docker.sock"
    Jun 08 11:17:33 tadeas dockerd[14056]: time="2023-06-08T09:17:33.284827330Z" level=info msg="ignoring event" container=fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49 module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
    Jun 08 11:17:33 tadeas dockerd[14056]: time="2023-06-08T09:17:33.966635957Z" level=info msg="ignoring event" container=aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
    Jun 08 11:17:41 tadeas dockerd[14056]: time="2023-06-08T09:17:41.583114294Z" level=info msg="ignoring event" container=aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
    Jun 08 11:17:41 tadeas dockerd[14056]: time="2023-06-08T09:17:41.845451237Z" level=info msg="ignoring event" container=fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49 module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
    Jun 08 11:17:48 tadeas dockerd[14056]: time="2023-06-08T09:17:48.857881988Z" level=info msg="ignoring event" container=aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
    Jun 08 11:17:49 tadeas dockerd[14056]: time="2023-06-08T09:17:49.091000109Z" level=info msg="ignoring event" container=fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49 module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
    Jun 08 11:17:54 tadeas dockerd[14056]: time="2023-06-08T09:17:54.559333319Z" level=info msg="ignoring event" container=aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
    Jun 08 11:17:54 tadeas dockerd[14056]: time="2023-06-08T09:17:54.933646328Z" level=info msg="ignoring event" container=fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49 module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
    Jun 08 11:17:59 tadeas dockerd[14056]: time="2023-06-08T09:17:59.949410471Z" level=info msg="ignoring event" container=aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
    Jun 08 11:18:00 tadeas dockerd[14056]: time="2023-06-08T09:18:00.809874031Z" level=info msg="ignoring event" container=fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49 module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
    Jun 08 11:18:07 tadeas dockerd[14056]: time="2023-06-08T09:18:07.044733887Z" level=info msg="ignoring event" container=aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
    Jun 08 11:18:07 tadeas dockerd[14056]: time="2023-06-08T09:18:07.597133145Z" level=info msg="ignoring event" container=fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49 module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
    Jun 08 11:18:17 tadeas dockerd[14056]: time="2023-06-08T09:18:17.137968331Z" level=info msg="ignoring event" container=aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
    Jun 08 11:18:17 tadeas dockerd[14056]: time="2023-06-08T09:18:17.869097092Z" level=info msg="ignoring event" container=fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49 module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
    Jun 08 11:18:33 tadeas dockerd[14056]: time="2023-06-08T09:18:33.771389179Z" level=info msg="ignoring event" container=aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
    Jun 08 11:18:35 tadeas dockerd[14056]: time="2023-06-08T09:18:35.553475443Z" level=info msg="ignoring event" container=fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49 module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
    Jun 08 11:19:02 tadeas dockerd[14056]: time="2023-06-08T09:19:02.825913370Z" level=info msg="ignoring event" container=aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
    Jun 08 11:19:04 tadeas dockerd[14056]: time="2023-06-08T09:19:04.690648095Z" level=info msg="ignoring event" container=fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49 module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
    Jun 08 11:19:39 tadeas dockerd[14056]: time="2023-06-08T09:19:39.567185708Z" level=error msg="Error setting up exec command in container aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f: Container aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f is restarting, wait until the container is running"
    Jun 08 11:19:57 tadeas dockerd[14056]: time="2023-06-08T09:19:57.029795197Z" level=info msg="ignoring event" container=aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
    Jun 08 11:19:59 tadeas dockerd[14056]: time="2023-06-08T09:19:59.168736798Z" level=info msg="ignoring event" container=fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49 module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
    Jun 08 11:21:00 tadeas dockerd[14056]: time="2023-06-08T09:21:00.596425372Z" level=info msg="ignoring event" container=aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
    Jun 08 11:21:02 tadeas dockerd[14056]: time="2023-06-08T09:21:02.983611725Z" level=info msg="ignoring event" container=fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49 module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
    Jun 08 11:22:03 tadeas dockerd[14056]: time="2023-06-08T09:22:03.806981176Z" level=info msg="ignoring event" container=aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
    Jun 08 11:22:06 tadeas dockerd[14056]: time="2023-06-08T09:22:06.401621040Z" level=info msg="ignoring event" container=fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49 module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
    Jun 08 11:23:06 tadeas dockerd[14056]: time="2023-06-08T09:23:06.938708078Z" level=info msg="ignoring event" container=aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
    Jun 08 11:23:09 tadeas dockerd[14056]: time="2023-06-08T09:23:09.653124335Z" level=info msg="ignoring event" container=fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49 module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
    Jun 08 11:23:10 tadeas dockerd[14056]: time="2023-06-08T09:23:10.344993373Z" level=error msg="collecting stats for fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49: no such container"
    Jun 08 11:23:11 tadeas dockerd[14056]: time="2023-06-08T09:23:11.473463856Z" level=error msg="collecting stats for fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49: no such container"
    Jun 08 11:24:10 tadeas dockerd[14056]: time="2023-06-08T09:24:10.622077992Z" level=info msg="ignoring event" container=aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f module=libcontainerd namespace=moby topic=/tasks/delete type="events.TaskDelete"
    Jun 08 11:24:11 tadeas dockerd[14056]: time="2023-06-08T09:24:11.543530253Z" level=error msg="collecting stats for aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f: no such container"
    Jun 08 11:24:12 tadeas dockerd[14056]: time="2023-06-08T09:24:12.986413618Z" level=info msg="ignoring event" container=fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49 module=libcontainerd namespace=moby topic=/tasks/delete type="events.TaskDelete"

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  • T Offline
    T Offline
    tadeas
    wrote on last edited by
    #17

    When I put Nextcloud into repair mode, open the terminal, then and then do:

    occ status

    it says:

    Nextcloud is not installed - only a limited number of commands are available

    • installed: false
    • version: 26.0.2.1
    • versionstring: 26.0.2
    • edition:
    • maintenance: false
    • needsDbUpgrade: false
    • productname: Nextcloud
    • extendedSupport: false
    1 Reply Last reply
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  • T Offline
    T Offline
    tadeas
    replied to girish on last edited by
    #18

    @girish per https://docs.cloudron.io/apps/nextcloud/#fixing-a-broken-install I have set debug to true in the config

    in the logs, this does not produce anything new

    the log only cycles on: Healtheck error: Error: connect ECONNREFUSED 172.18.16.8:80

    should I abandon the install and somehow extract the data?

    1 Reply Last reply
    0
  • T Offline
    T Offline
    tadeas
    wrote on last edited by
    #19

    I got the debug working. There was a problem with a volume that that was made available to nextcloud (but nextcloud doesn't depend on it for functionng, it is just data repository). I have removed the volumes, now that erro is gone.

    But the problem persists.

    In normal mode, Nextcloud doesn't start:

    Jun 09 12:43:40 => Healtheck error: Error: connect ECONNREFUSED 172.18.16.8:80
    Jun 09 12:43:40 ==> run migration
    Jun 09 12:43:40 Nextcloud is not installed - only a limited number of commands are available

    In recovery mode, it only produces this:

    Jun 09 12:44:40 => Healtheck error: Error: connect ECONNREFUSED 172.18.16.8:80

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  • girishG Offline
    girishG Offline
    girish Staff
    replied to tadeas on last edited by
    #20

    @tadeas it seems permissions don't work on the volume . It's also mounted by via sshfs/fuse. I am not sure how well this works. Any reason not to use NFS if it is block storage?

    # chown root /mnt/storage_box/xx
chown: changing ownership of 'xx': Permission denied
    T 1 Reply Last reply
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