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  3. Nextcloud not responding

Nextcloud not responding

Scheduled Pinned Locked Moved Nextcloud
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  • T Offline
    T Offline
    tadeas
    wrote on last edited by
    #1

    Two of my nextcloud instances are not responding.

    For both, this is in the logs:

    Nextcloud is not installed - only a limited number of commands are available

    and

    Healtheck error: Error: connect EHOSTUNREACH 172.18.16.8:80

    Reddis is running.

    I have been unable to start up nextcloud after moving the apps to a new volume due to low space.

    Thanks

    1 Reply Last reply
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    • KubernetesK Online
      KubernetesK Online
      Kubernetes App Dev
      wrote on last edited by
      #2

      How did you connect the new volume? Is it physical or a network volume?

      T 1 Reply Last reply
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      • T Offline
        T Offline
        tadeas
        replied to Kubernetes on last edited by
        #3

        @Kubernetes It's Hetzner SSD Volume, it's a mountpoint mounted via Cloudron's web interface (Volumes -> Add Volume). Then the app was moved to the volume via Cloudron's web interface as well (a different app was OK with the move).

        It might be an ongoing issue from the time of low/no space on the disk.

        1 Reply Last reply
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        • KubernetesK Online
          KubernetesK Online
          Kubernetes App Dev
          wrote on last edited by
          #4

          Hm, I did exactly the same just a few days ago. My NextCloud continued to work after the move to the SSD. Is there nothing more in the Logs?

          1 Reply Last reply
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          • girishG Do not disturb
            girishG Do not disturb
            girish Staff
            wrote on last edited by
            #5

            @tadeas is this a CIFS volume ? Moving app data to CIFS volume will not work (it doesn't support permissions and symlinks).

            T 1 Reply Last reply
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            • KubernetesK Online
              KubernetesK Online
              Kubernetes App Dev
              wrote on last edited by
              #6

              @girish the Hetzner SSD Volume is mounted like a local disk - so it is not CIFS

              1 Reply Last reply
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              • T Offline
                T Offline
                tadeas
                replied to girish on last edited by
                #7

                @girish it is ext4

                girishG 1 Reply Last reply
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                • girishG Do not disturb
                  girishG Do not disturb
                  girish Staff
                  wrote on last edited by
                  #8

                  @tadeas Do you have anything in the logs then? If you keep the log window open and restart the app, you will get a more "complete" log.

                  T 4 Replies Last reply
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                  • T Offline
                    T Offline
                    tadeas
                    wrote on last edited by
                    #9

                    I have enabled remote SSH access.

                    Logs say:

                    box:scheduler resumeJobs: 7980df23-9257-4154-b145-c80d6cbfc579
                    box:tasks startTask: 17149 done. error: null
                    ldap undefined
                    ldap undefined
                    localstorage undefined
                    localstorage undefined
                    postgresql undefined
                    redis undefined
                    redis undefined
                    scheduler undefined
                    scheduler undefined
                    sendmail undefined
                    sendmail undefined
                    turn undefined
                    turn undefined
                    Jun 07 14:53:44 ==> run migration
                    Jun 07 14:53:45 Nextcloud is not installed - only a limited number of commands are available
                    Jun 07 14:53:45 Command "upgrade" is not defined.

                    T 2 Replies Last reply
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                    • T Offline
                      T Offline
                      tadeas
                      replied to tadeas on last edited by
                      #10

                      @tadeas
                      Healtheck error: Error: connect EHOSTUNREACH 172.18.16.8:80

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                      • T Offline
                        T Offline
                        tadeas
                        replied to tadeas on last edited by
                        #11

                        @tadeas I can onlu connect to the app's terminal if it is in recovery mode. Not sure it's relevant.

                        1 Reply Last reply
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                        • KubernetesK Online
                          KubernetesK Online
                          Kubernetes App Dev
                          wrote on last edited by
                          #12

                          I think we need the logfile when the App is NOT starting in recovery mode

                          T 1 Reply Last reply
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                          • T Offline
                            T Offline
                            tadeas
                            replied to Kubernetes on last edited by
                            #13

                            @Kubernetes The above is from the normal mode. Copied form the logs.

                            1 Reply Last reply
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                            • T Offline
                              T Offline
                              tadeas
                              replied to girish on last edited by
                              #14

                              @girish Based on the logs posted, do you have an idea how to go on with this?

                              1 Reply Last reply
                              0
                              • T Offline
                                T Offline
                                tadeas
                                replied to girish on last edited by
                                #15

                                @girish when I try to get the IP of the docker container with the not responding Nextcloud app

                                docker exec 7380df23-9257-4154-b145-c80dbcbfc579 sh —c 'hostname —-ip-address’

                                I get

                                Error response from daemon: Container aeeeZbc4343b78fb205d9b9c55e79450694a60f 1b654272cfIc51754acabfc
                                3f is restarting, wait until the container is running

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                                • T Offline
                                  T Offline
                                  tadeas
                                  replied to girish on last edited by tadeas
                                  #16

                                  @girish This then is the log for docker

                                  *Jun 08 11:17:23 tadeas systemd[1]: Started Docker Application Container Engine.
                                  Jun 08 11:17:23 tadeas dockerd[14056]: time="2023-06-08T09:17:23.776740149Z" level=info msg="API listen on /var/run/docker.sock"
                                  Jun 08 11:17:33 tadeas dockerd[14056]: time="2023-06-08T09:17:33.284827330Z" level=info msg="ignoring event" container=fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49 module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
                                  Jun 08 11:17:33 tadeas dockerd[14056]: time="2023-06-08T09:17:33.966635957Z" level=info msg="ignoring event" container=aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
                                  Jun 08 11:17:41 tadeas dockerd[14056]: time="2023-06-08T09:17:41.583114294Z" level=info msg="ignoring event" container=aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
                                  Jun 08 11:17:41 tadeas dockerd[14056]: time="2023-06-08T09:17:41.845451237Z" level=info msg="ignoring event" container=fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49 module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
                                  Jun 08 11:17:48 tadeas dockerd[14056]: time="2023-06-08T09:17:48.857881988Z" level=info msg="ignoring event" container=aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
                                  Jun 08 11:17:49 tadeas dockerd[14056]: time="2023-06-08T09:17:49.091000109Z" level=info msg="ignoring event" container=fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49 module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
                                  Jun 08 11:17:54 tadeas dockerd[14056]: time="2023-06-08T09:17:54.559333319Z" level=info msg="ignoring event" container=aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
                                  Jun 08 11:17:54 tadeas dockerd[14056]: time="2023-06-08T09:17:54.933646328Z" level=info msg="ignoring event" container=fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49 module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
                                  Jun 08 11:17:59 tadeas dockerd[14056]: time="2023-06-08T09:17:59.949410471Z" level=info msg="ignoring event" container=aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
                                  Jun 08 11:18:00 tadeas dockerd[14056]: time="2023-06-08T09:18:00.809874031Z" level=info msg="ignoring event" container=fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49 module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
                                  Jun 08 11:18:07 tadeas dockerd[14056]: time="2023-06-08T09:18:07.044733887Z" level=info msg="ignoring event" container=aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
                                  Jun 08 11:18:07 tadeas dockerd[14056]: time="2023-06-08T09:18:07.597133145Z" level=info msg="ignoring event" container=fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49 module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
                                  Jun 08 11:18:17 tadeas dockerd[14056]: time="2023-06-08T09:18:17.137968331Z" level=info msg="ignoring event" container=aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
                                  Jun 08 11:18:17 tadeas dockerd[14056]: time="2023-06-08T09:18:17.869097092Z" level=info msg="ignoring event" container=fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49 module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
                                  Jun 08 11:18:33 tadeas dockerd[14056]: time="2023-06-08T09:18:33.771389179Z" level=info msg="ignoring event" container=aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
                                  Jun 08 11:18:35 tadeas dockerd[14056]: time="2023-06-08T09:18:35.553475443Z" level=info msg="ignoring event" container=fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49 module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
                                  Jun 08 11:19:02 tadeas dockerd[14056]: time="2023-06-08T09:19:02.825913370Z" level=info msg="ignoring event" container=aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
                                  Jun 08 11:19:04 tadeas dockerd[14056]: time="2023-06-08T09:19:04.690648095Z" level=info msg="ignoring event" container=fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49 module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
                                  Jun 08 11:19:39 tadeas dockerd[14056]: time="2023-06-08T09:19:39.567185708Z" level=error msg="Error setting up exec command in container aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f: Container aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f is restarting, wait until the container is running"
                                  Jun 08 11:19:57 tadeas dockerd[14056]: time="2023-06-08T09:19:57.029795197Z" level=info msg="ignoring event" container=aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
                                  Jun 08 11:19:59 tadeas dockerd[14056]: time="2023-06-08T09:19:59.168736798Z" level=info msg="ignoring event" container=fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49 module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
                                  Jun 08 11:21:00 tadeas dockerd[14056]: time="2023-06-08T09:21:00.596425372Z" level=info msg="ignoring event" container=aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
                                  Jun 08 11:21:02 tadeas dockerd[14056]: time="2023-06-08T09:21:02.983611725Z" level=info msg="ignoring event" container=fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49 module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
                                  Jun 08 11:22:03 tadeas dockerd[14056]: time="2023-06-08T09:22:03.806981176Z" level=info msg="ignoring event" container=aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
                                  Jun 08 11:22:06 tadeas dockerd[14056]: time="2023-06-08T09:22:06.401621040Z" level=info msg="ignoring event" container=fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49 module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
                                  Jun 08 11:23:06 tadeas dockerd[14056]: time="2023-06-08T09:23:06.938708078Z" level=info msg="ignoring event" container=aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
                                  Jun 08 11:23:09 tadeas dockerd[14056]: time="2023-06-08T09:23:09.653124335Z" level=info msg="ignoring event" container=fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49 module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
                                  Jun 08 11:23:10 tadeas dockerd[14056]: time="2023-06-08T09:23:10.344993373Z" level=error msg="collecting stats for fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49: no such container"
                                  Jun 08 11:23:11 tadeas dockerd[14056]: time="2023-06-08T09:23:11.473463856Z" level=error msg="collecting stats for fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49: no such container"
                                  Jun 08 11:24:10 tadeas dockerd[14056]: time="2023-06-08T09:24:10.622077992Z" level=info msg="ignoring event" container=aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f module=libcontainerd namespace=moby topic=/tasks/delete type="events.TaskDelete"
                                  Jun 08 11:24:11 tadeas dockerd[14056]: time="2023-06-08T09:24:11.543530253Z" level=error msg="collecting stats for aeee2bc4343b78fb205d9b9c55e79450694a60f1b654272cf9c51754acabfc3f: no such container"
                                  Jun 08 11:24:12 tadeas dockerd[14056]: time="2023-06-08T09:24:12.986413618Z" level=info msg="ignoring event" container=fe61b92479b251c5a041d910590686c73ca50ee6e77da26e69bdf80849336f49 module=libcontainerd namespace=moby topic=/tasks/delete type="events.TaskDelete"

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                                  • T Offline
                                    T Offline
                                    tadeas
                                    wrote on last edited by
                                    #17

                                    When I put Nextcloud into repair mode, open the terminal, then and then do:

                                    occ status

                                    it says:

                                    Nextcloud is not installed - only a limited number of commands are available

                                    • installed: false
                                    • version: 26.0.2.1
                                    • versionstring: 26.0.2
                                    • edition:
                                    • maintenance: false
                                    • needsDbUpgrade: false
                                    • productname: Nextcloud
                                    • extendedSupport: false
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                                    • T Offline
                                      T Offline
                                      tadeas
                                      replied to girish on last edited by
                                      #18

                                      @girish per https://docs.cloudron.io/apps/nextcloud/#fixing-a-broken-install I have set debug to true in the config

                                      in the logs, this does not produce anything new

                                      the log only cycles on: Healtheck error: Error: connect ECONNREFUSED 172.18.16.8:80

                                      should I abandon the install and somehow extract the data?

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                                      • T Offline
                                        T Offline
                                        tadeas
                                        wrote on last edited by
                                        #19

                                        I got the debug working. There was a problem with a volume that that was made available to nextcloud (but nextcloud doesn't depend on it for functionng, it is just data repository). I have removed the volumes, now that erro is gone.

                                        But the problem persists.

                                        In normal mode, Nextcloud doesn't start:

                                        Jun 09 12:43:40 => Healtheck error: Error: connect ECONNREFUSED 172.18.16.8:80
                                        Jun 09 12:43:40 ==> run migration
                                        Jun 09 12:43:40 Nextcloud is not installed - only a limited number of commands are available

                                        In recovery mode, it only produces this:

                                        Jun 09 12:44:40 => Healtheck error: Error: connect ECONNREFUSED 172.18.16.8:80

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                                        • girishG Do not disturb
                                          girishG Do not disturb
                                          girish Staff
                                          replied to tadeas on last edited by
                                          #20

                                          @tadeas it seems permissions don't work on the volume . It's also mounted by via sshfs/fuse. I am not sure how well this works. Any reason not to use NFS if it is block storage?

                                          # chown root /mnt/storage_box/xx
chown: changing ownership of 'xx': Permission denied
                                          T 1 Reply Last reply
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