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Cloudron Forum

Apps | Demo | Docs | Install

OnlyOffice timing out when used with Nextcloud documents

Scheduled Pinned Locked Moved Solved OnlyOffice
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  • W Offline
    W Offline
    wu-lee
    wrote on last edited by
    #1

    Since the update rolled out last night, on two Cloudron servers I maintain which use Nextcloud and OnlyOffice, we can now no longer open documents in OnlyOffice.

    The usual splash screen appears, the loading animation begins, but no percentage shows, and it eventually times out with an error dialog saying: "Connection to the server has been interrupted"

    Inspecting the browser console, I see that the websocket connection is repeatedly attempted, until eventually it fails. This is in Firefox on Linux for me, but it has been reported by users on other OSes (Windows I think) and presumably other browsers.

    There appears to be no errors I can see in the OnlyOffice app server logs, or the NextCloud logs. the OnlyOffice web page indicates no problems. I've restarted the apps and the server. It still doesn't work. But as I said, the thing which makes me think it may be a problem with the update is that it is behaving like this on two Cloudron instances, running on different servers for different organisations I'm involved with.

    Is there anything else I can try to work out what the problem is?

    Thanks

    girishG 1 Reply Last reply
    1
  • girishG Offline
    girishG Offline
    girish Staff
    replied to wu-lee on last edited by
    #2

    @wu-lee yes, the package was already revoked since it's broken. Please revert to the previous package version.

    J 1 Reply Last reply
    1
  • W Offline
    W Offline
    wu-lee
    wrote on last edited by
    #3

    I wasn't aware that I could, or at least not easily... trying to work out how now.

    1 Reply Last reply
    0
  • W Offline
    W Offline
    wu-lee
    wrote on last edited by
    #4

    Ok, it's described here: https://docs.cloudron.io/backups/#restore-app

    1 Reply Last reply
    2
  • J Offline
    J Offline
    jagan
    replied to girish on last edited by
    #5

    @girish said in OnlyOffice timing out when used with Nextcloud documents:

    @wu-lee yes, the package was already revoked since it's broken. Please revert to the previous package version.

    I have the same issue.
    I checked the version of OnlyOffice that I have now, it is v1.14.0 while the previous version was v1.10.1

    I am going to restore the v1.10.1 and hope everything goes well.

    1 Reply Last reply
    0
  • J Offline
    J Offline
    jagan
    wrote on last edited by
    #6

    Update: Restoration of v1.10.1 over the v1.14.0 update resolved the issue.
    I'm just confirming for the sake of others who might have the same issue.

    1 Reply Last reply
    1
  • girishG Offline
    girishG Offline
    girish Staff
    wrote on last edited by
    #7

    The 1.14.0 package was already revoked a while ago because of this issue. I think somehow your server got the update in the small time frame it was available.

    J 1 Reply Last reply
    0
  • J Offline
    J Offline
    jagan
    replied to girish on last edited by
    #8

    @girish Do I need to do anything now, I have switched off the automatic updates.
    Please let me know If I can update when the next version comes out.
    Thanks Girish!

    girishG 1 Reply Last reply
    0
  • girishG Offline
    girishG Offline
    girish Staff
    replied to jagan on last edited by
    #9

    @jagan you don't need to turn off automatic updates. Since the package is revoked, your installation won't update to that one anymore.

    1 Reply Last reply
    1
  • R Offline
    R Offline
    rstockm
    wrote on last edited by
    #10

    Well unfortunately, there is no 1.10 I could revert to:

    image.png

    • any other options?
    1 Reply Last reply
    0
  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    wrote on last edited by
    #11

    Given that the app as such is stateless, since the data resides in Nextcloud, you may just reinstall the app.

    1 Reply Last reply
    1
  • R Offline
    R Offline
    rstockm
    wrote on last edited by
    #12

    I reinstalled, but now the token isn't valid anymore and I'm not shure where to find the new one:

    image.png

    image.png

    girishG 1 Reply Last reply
    0
  • girishG Offline
    girishG Offline
    girish Staff
    replied to rstockm on last edited by
    #13

    @rstockm See https://docs.cloudron.io/apps/onlyoffice/#changing-default-app-secret

    1 Reply Last reply
    1
  • R Offline
    R Offline
    rstockm
    wrote on last edited by
    #14

    Thanks: that did the trick.

    1 Reply Last reply
    0
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