Support Troubleshooter - Level 1
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By now @girish and @nebulon have logged into 100s of systems to look for whatever issue someone is having and there are a few patterns that emerge which can be automatically checked upon request from the support menu button before filing a support request.
Maybe it does a general system check Level 1 report, such as are all services and DBs up and running? DNS, disk space, memory and perhaps more custom checks for any apps that the selection boxes are checked for.
Would this speed up finding issues before they escalate?
Even if it brings up a small TFAQ about the selected apps and provides some docs links, I'd think the answer is Yes.
If it can also search for relevant forum posts, or they are tagged and linked, even better!
How else would you improve the troubleshooting experience and minimize time to solutions by not needing support from the staff?
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By now @girish and @nebulon have logged into 100s of systems to look for whatever issue someone is having and there are a few patterns that emerge which can be automatically checked upon request from the support menu button before filing a support request.
Maybe it does a general system check Level 1 report, such as are all services and DBs up and running? DNS, disk space, memory and perhaps more custom checks for any apps that the selection boxes are checked for.
Would this speed up finding issues before they escalate?
Even if it brings up a small TFAQ about the selected apps and provides some docs links, I'd think the answer is Yes.
If it can also search for relevant forum posts, or they are tagged and linked, even better!
How else would you improve the troubleshooting experience and minimize time to solutions by not needing support from the staff?
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@robi Good idea, maybe some kind of system status report page would be a great thing - similar to what we see when we check the dns setup for email. But for the whole platform.
@Kubernetes right, plus the output of all the common cli commands they do to get a feel for what's going on, yet all in one place.
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This is what we do with
cloudron-support- https://git.cloudron.io/cloudron/box/-/blob/master/scripts/cloudron-support . It runs a bunch of commands and uploads them to our paste server. -
@girish great, how do we display that for the user in a pretty way and maybe sort stuff that might be wrong at the top?
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The first step was to make the tool actually known
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The first step was to make the tool actually known
@necrevistonnezr said in Support Troubleshooter - Level 1:
The first step was to make the tool actually known
tada.wav
