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Apps | Demo | Docs | Install
mpeterson0418M

mpeterson0418

@mpeterson0418
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Recent Best Controversial

  • Hardware Refresh
    mpeterson0418M mpeterson0418

    @BrutalBirdie

    Thanks for providing that information. Much appreciated!

    Discuss dashboard

  • Hardware Refresh
    mpeterson0418M mpeterson0418

    So I am looking for some information on how to perform a hardware refresh so that I can move my cloudron-based docker/apps on to a new server

    Recently experienced some hardware issues which basically corrupted my entire system and it needed to be recovered. Is there anything documented here on cloudron which outlines how to move your cloudron configuration to a new machine?

    Discuss dashboard

  • Cloudron dash is stuck in reconnecting loop
    mpeterson0418M mpeterson0418

    @joseph

    Thank you for all your assistance. Everything looks great now!

    Send you a couple other questions in the support case I raised. If you don't mind following up with me on it.... and then I believe we can close this one out

    Support troubleshooting dashboard

  • Cloudron dash is stuck in reconnecting loop
    mpeterson0418M mpeterson0418

    @joseph

    FYI the SSH access has been fixed. You should be able to remotely connect to the server for review

    Support troubleshooting dashboard

  • Cloudron dash is stuck in reconnecting loop
    mpeterson0418M mpeterson0418

    @joseph

    Ok well that makes more sense.... I guess lol

    To be honest from a website perspective I didn't touch a thing on here. So whatever is going on at this point I'd be very curious to know. Honestly only other thing I could imagine here would be some potential disk corruption of some sort..... but hopefully you can give some better insight on that after looking things over

    Support troubleshooting dashboard

  • Cloudron dash is stuck in reconnecting loop
    mpeterson0418M mpeterson0418

    @joseph

    Thanks I just sent an email to support@cloudron.io

    If that's the case.... is there something on the backend here for my account which would contain a backup I can recover from? I'm a bit confused on what's going on here

    Aside from a MySQL DB recovery, this is not what I expected to see. Is my website completely hosed at this point?

    Support troubleshooting dashboard

  • Cloudron dash is stuck in reconnecting loop
    mpeterson0418M mpeterson0418

    @nebulon

    This is what I'm getting and it keeps repeating -

    2024-09-06T15:04:36.771Z box:server ==========================================
    2024-09-06T15:04:36.772Z box:server            Cloudron 8.0.3
    2024-09-06T15:04:36.772Z box:server ==========================================
    2024-09-06T15:04:36.772Z box:platform initialize: start platform
    2024-09-06T15:04:36.792Z box:tasks stopAllTasks: stopping all tasks
    2024-09-06T15:04:36.792Z box:shell stopTask /usr/bin/sudo -S /home/yellowtent/box/src/scripts/stoptask.sh all
    All tasks stopped
    Error: Error starting server: {"name":"BoxError","reason":"Database Error","details":{},"message":"ER_NOT_SUPPORTED_AUTH_MODE: Client does not support authentication protocol requested by server; consider upgrading MySQL client","nestedError":{"code":"ER_NOT_SUPPORTED_AUTH_MODE","errno":1251,"sqlMessage":"Client does not support authentication protocol requested by server; consider upgrading MySQL client","sqlState":"08004","fatal":true},"code":"ER_NOT_SUPPORTED_AUTH_MODE","sqlMessage":"Client does not support authentication protocol requested by server; consider upgrading MySQL client"}
        at main (/home/yellowtent/box/box.js:48:41)
        at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
    

    Circled back to your previous update and ran this command -

    /home/yellowtent/box/setup/start.sh
    

    Now I have a screen asking me to setup cloudron again. I'm guessing I should be able to restore my instance with this interface right?

    8071017c-4f7e-441a-bb40-63a828ef0764-image.png

    If so.... what options would you recommend for me here?

    Support troubleshooting dashboard

  • Cloudron dash is stuck in reconnecting loop
    mpeterson0418M mpeterson0418

    @nebulon

    That's solid thank you for that. Reviewed the same doc and got access restored to the MySQL app. Was able to rebuild the DB and get that working with the default creds

    However I'm now hung again on the cert, and for the life of me can't figure out where to go on here to address that. Any thoughts? All the certs on my box are showing that it expires on 09/27/2024 so I'm totally lost on this one

    3512850c-9e93-41fb-912d-4a3e9defe668-image.png

    I should also mention that the directory that it points me to for assessing the situation also has no files listed for troubleshooting this problem:

    root@pcomp-webadmin:/home/yellowtent/platformdata/logs/tasks# ls | wc -l
    0
    
    Support troubleshooting dashboard

  • Cloudron dash is stuck in reconnecting loop
    mpeterson0418M mpeterson0418

    @nebulon

    So look I'm completely aware of that. It's clearly a lockout issue of the root password. I'm just kind of at a loss on how to proceed at this point. If I figure something out.... I'll update you

    Also no offense but we aren't doing anything productive here if all you are going to keep telling me is that it's a MySQL issue which I've stated numerous times that I'm focusing on right now. So unless you want to jump on my box and have a look, or outline some other steps I can follow to recover the root password, then let's just refrain from throwing more input here on this for now

    What about just rebuilding the server from scratch? Is that a possibility without having access to the dashboard?

    Support troubleshooting dashboard

  • Cloudron dash is stuck in reconnecting loop
    mpeterson0418M mpeterson0418

    @joseph

    I guess that's what I was hoping perhaps you could help figure out for me. Working on this I think maybe I missed a step following the details on this doc where it left a temp password when trying to repair the instance = https://cloudron.io/documentation/troubleshooting/#recover-mysql

    So hence why I'm curious about how I can recover things here if I'm not aware of what the root password is for the instance. I did collect copies of the DB before doing this so maybe if I uncomment out the .old extension I could get things going here

    Thoughts?

    Support troubleshooting dashboard

  • Cloudron dash is stuck in reconnecting loop
    mpeterson0418M mpeterson0418

    @nebulon

    Any recommendations for that..... aside from blowing away the MySQL config?

    Support troubleshooting dashboard

  • Cloudron dash is stuck in reconnecting loop
    mpeterson0418M mpeterson0418

    @nebulon

    Sorry for the delay here. Still getting access denied errors -

    michael@pcomp-webadmin:~$ sudo /home/yellowtent/box/setup/start.sh
    [sudo] password for michael:
    2024-09-05T08:41:42 ==> start: Cloudron Start
    media:x:500:
    2024-09-05T08:41:42 ==> start: Configuring docker
    Synchronizing state of apparmor.service with SysV service script with /lib/systemd/systemd-sysv-install.
    Executing: /lib/systemd/systemd-sysv-install enable apparmor
    2024-09-05T08:41:43 ==> start: Ensuring directories
    2024-09-05T08:41:43 ==> start: Configuring journald
    2024-09-05T08:41:43 ==> start: Setting up unbound
    /var/lib/unbound/root.key has content
    success: the anchor is ok
    2024-09-05T08:41:43 ==> start: Adding systemd services
    Synchronizing state of unbound.service with SysV service script with /lib/systemd/systemd-sysv-install.
    Executing: /lib/systemd/systemd-sysv-install enable unbound
    Synchronizing state of cron.service with SysV service script with /lib/systemd/systemd-sysv-install.
    Executing: /lib/systemd/systemd-sysv-install enable cron
    Synchronizing state of rpcbind.service with SysV service script with /lib/systemd/systemd-sysv-install.
    Executing: /lib/systemd/systemd-sysv-install disable rpcbind
    2024-09-05T08:41:48 ==> start: Configuring sudoers
    2024-09-05T08:41:48 ==> start: Configuring collectd
    2024-09-05T08:41:48 ==> start: Configuring logrotate
    2024-09-05T08:41:48 ==> start: Adding motd message for admins
    2024-09-05T08:41:48 ==> start: Configuring nginx
    2024-09-05T08:41:48 ==> start: Starting mysql
    mysqladmin: [Warning] Using a password on the command line interface can be insecure.
    mysqladmin: connect to server at 'localhost' failed
    error: 'Access denied for user 'root'@'localhost' (using password: YES)'
    michael@pcomp-webadmin:~$
    
    Support troubleshooting dashboard

  • Cloudron dash is stuck in reconnecting loop
    mpeterson0418M mpeterson0418

    @nebulon

    Yes that's just how the error is printed out. Full file name is my.petersoncomputers.net.conf and can be accessed without any issues

    I left the installs as is, and there was a point months back where the InnoDB was corrupted so I had to basically rebuilt it. The documentation prompted me to use root and password to finish the recovery so I left that as is

    This is also where the problem arises. When I try running with those creds it fails stating that access is denied -

    michael@pcomp-webadmin:~$ mysql -uroot -ppassword -e "select * from domains"
    mysql: [Warning] Using a password on the command line interface can be insecure.
    ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: YES)
    

    What I'm wondering here is.... how do I possibly repair MySQL again so that I can gain access to it using the root account?

    Support troubleshooting dashboard

  • Cloudron dash is stuck in reconnecting loop
    mpeterson0418M mpeterson0418

    @nebulon

    I have not updated anything from the MySQL side of things, so it should be running on whatever platform was installed when setting up the docker. This only recently started happening. Things have been working fine on this box for the latter of a year now without any other issues

    Also where exactly are you getting info that Ubuntu 20.04 is not supported? It's outlined in your docs that it is = https://docs.cloudron.io/guides/upgrade-ubuntu-20/

    Below are the permissions I see on the file -

    michael@pcomp-webadmin:~$ stat /home/yellowtent/platformdata/nginx/applications/dashboard/my.petersoncomputers.net.conf
      File: /home/yellowtent/platformdata/nginx/applications/dashboard/my.petersoncomputers.net.conf
      Size: 8973      	Blocks: 24         IO Block: 4096   regular file
    Device: 805h/2053d	Inode: 1090691     Links: 1
    Access: (0644/-rw-r--r--)  Uid: (  998/yellowtent)   Gid: (  998/yellowtent)
    Access: 2024-09-04 08:26:16.248544678 -0400
    Modify: 2024-08-02 03:02:40.451157726 -0400
    Change: 2024-08-02 03:02:40.451157726 -0400
     Birth: -
    
    
    Support troubleshooting dashboard

  • Cloudron dash is stuck in reconnecting loop
    mpeterson0418M mpeterson0418

    @joseph

    Thanks for the feedback. Here is the output to the troubleshoot command -

    michael@pcomp-webadmin:~$ sudo cloudron-support --troubleshoot
    [sudo] password for michael: 
    Vendor: VMware, Inc. Product: VMware Virtual Platform
    Linux: 5.15.0-58-generic
    Ubuntu: focal 20.04
    Processor: Intel(R) Core(TM) i7-10700K CPU @ 3.80GHz x 4
    RAM: 3983200KB
    Disk: /dev/sda5        19G
    [OK]	node version is correct
    [OK]	docker is running
    [OK]	MySQL is running
    [OK]	nginx is running
    sed: can't read /home/yellowtent/platformdata/nginx/applications/dashboard/my..conf: No such file or directory
    Can't open  for reading, No such file or directory
    140280590427456:error:02001002:system library:fopen:No such file or directory:../crypto/bio/bss_file.c:69:fopen('','r')
    140280590427456:error:2006D080:BIO routines:BIO_new_file:no such file:../crypto/bio/bss_file.c:76:
    unable to load certificate
    [FAIL]	Certificate has expired. Certificate expired at 
    	Please check /home/yellowtent/platformdata/logs/tasks/.log for last cert renewal logs
    	Common issues include expiry of domain's API key OR incoming http port 80 not being open
    

    For the record, I am able to locate the file on the OS -
    2f4a19b8-29ec-4496-9227-f9f721b86807-image.png

    Although I do see the cert error, I am not entirely sure that's the only problem here. Granted yes I got the below error to check the yellowtent directory for logs.... but when doing so I am seeing issues with MySQL:

    2024-09-04T04:00:13.051Z box:server ==========================================
    2024-09-04T04:00:13.052Z box:server            Cloudron 8.0.3  
    2024-09-04T04:00:13.052Z box:server ==========================================
    2024-09-04T04:00:13.052Z box:platform initialize: start platform
    2024-09-04T04:00:13.073Z box:tasks stopAllTasks: stopping all tasks
    2024-09-04T04:00:13.073Z box:shell stopTask /usr/bin/sudo -S /home/yellowtent/box/src/scripts/stoptask.sh all
    All tasks stopped
    Error: Error starting server: {"name":"BoxError","reason":"Database Error","details":{},"message":"ER_NOT_SUPPORTED_AUTH_MODE: Client does not support authentication protocol requested by server; consider upgrading MySQL client","nestedError":{"code":"ER_NOT_SUPPORTED_AUTH_MODE","errno":1251,"sqlMessage":"Client does not support authentication protocol requested by server; consider upgrading MySQL client","sqlState":"08004","fatal":true},"code":"ER_NOT_SUPPORTED_AUTH_MODE","sqlMessage":"Client does not support authentication protocol requested by server; consider upgrading MySQL client"}
        at main (/home/yellowtent/box/box.js:48:41)
        at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
    

    So this leads me to suspect that MySQL should be the point of focus first, as I do not see that other log referenced in the troubleshoot output

    What are your thoughts here?

    Support troubleshooting dashboard

  • Cloudron dash is stuck in reconnecting loop
    mpeterson0418M mpeterson0418

    So I am having some issues with getting my cloudron dash to load back up. Given some reviews it seems as though like there may potentially be an issue with MySQL as I cannot seem to access anything on it using the standard root/password combo as when previously setup as a docker

    The below services are loading up fine -

    michael@pcomp-webadmin:~$ sudo systemctl status mysql
    ● mysql.service - MySQL Community Server
         Loaded: loaded (/lib/systemd/system/mysql.service; enabled; vendor preset: enabled)
         Active: active (running) since Mon 2024-09-02 16:17:10 EDT; 2min 21s ago
        Process: 690 ExecStartPre=/usr/share/mysql/mysql-systemd-start pre (code=exited, status=0/SUCCESS)
       Main PID: 887 (mysqld)
         Status: "Server is operational"
          Tasks: 39 (limit: 4577)
         Memory: 196.6M
         CGroup: /system.slice/mysql.service
                 └─887 /usr/sbin/mysqld
    
    Sep 02 16:17:07 pcomp-webadmin.petersoncomputers.local systemd[1]: Starting MySQL Community Server...
    Sep 02 16:17:10 pcomp-webadmin.petersoncomputers.local systemd[1]: Started MySQL Community Server.
    
    
    michael@pcomp-webadmin:~$ sudo systemctl status box
    ● box.service - Cloudron Admin
         Loaded: loaded (/etc/systemd/system/box.service; enabled; vendor preset: enabled)
         Active: active (running) since Mon 2024-09-02 16:19:44 EDT; 26ms ago
       Main PID: 6323 (node)
          Tasks: 7 (limit: 4577)
         Memory: 7.2M (max: 400.0M)
         CGroup: /system.slice/box.service
                 └─6323 node /home/yellowtent/box/box.js
    
    Sep 02 16:19:44 pcomp-webadmin.petersoncomputers.local systemd[1]: Started Cloudron Admin.
    

    However I am stuck with a message stating that the page cannot launch -

    bf9f03f1-77e6-452e-ae1e-1cd08e2a4b4f-image.png

    Given I had a previous occurrence like this, I thought perhaps there was MySQL DB corruption taking place here. However..... when trying to collect dumps to rebuild the DB, I am now getting errors connecting as the root account due to permission denied errors from what appears to be an incorrect password

    Kind of lost on this one, and hoping someone can reach out to help assist

    Also enabled SSH for cloudron-support if anyone wants to connect and check things out

    Support troubleshooting dashboard

  • WP Mail Plug-In not accepting inputs during setup
    mpeterson0418M mpeterson0418

    @jdaviescoates

    That did the trick. Thanks for the prompt feedback and suggestion!

    WordPress (Developer)

  • WP Mail Plug-In not accepting inputs during setup
    mpeterson0418M mpeterson0418

    Hello,

    I am trying to setup WP Mail Lite to utilize a GMail API that will allow for me to send emails using the WP Forms plugin in WordPress

    I am getting up to the setup screen where it prompts for the Client ID, passkey, and API reference link. I entered in all my information setup from Google, and when selecting to continue...... the WP Mail icon loads fairly quickly, and then just disappears

    When I try to enter this information on the main WP Mail dashboard, although the option to select GMail API is not requesting for the pro version, when I try to commit the changes nothing takes, and it retracts back to the PHP option

    Just for reference, I disabled my AV, and also disabled my pi-hole DNS to factor out anything from being blocked, to no avail.

    Is this an issue perhaps with WordPress? I am using the developer version for building a site..... and I don't see any literature which suggests that it's a WP Mail Lite limitation

    Any insight on this would be greatly appreciated!

    WordPress (Developer)

  • WordPress Site Configuration
    mpeterson0418M mpeterson0418

    @jaschaezra

    Thanks for the prompt feedback.

    Gave this documentation a read over = https://wordpress.org/documentation/article/create-pages/#changing-the-url-of-a-page

    Everything has been corrected as far as URLs go..... thanks for your help

    WordPress (Managed)

  • WordPress Site Configuration
    mpeterson0418M mpeterson0418

    So I'm building the Front Page of a site...... but I do not see any way to create new pages and have them link between one another

    Is this not a viable feature when using this application?

    WordPress (Managed)
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