Cloudron Forum

cloudron.io - this is Cloudron's website (the company)

console.cloudron.io - this is the place where Cloudron's customers login to manage billing. you cannot manage apps or anything of that sort here

yourdomain.com - this is the domain you gave when you installed Cloudron, the software, on your server. IMPORTANT: cloudron the company has no access to your servers. Cloudron the software is entirely selfhosted and only you have access to the server.

my.yourdomain.com - this is your server's dashboard. this is where you manage apps and other things

my.cloudron.io - this is actually Cloudron the company's, cloudron installation. you should not (and cannot) login here!

With this in mind:

When attempting to login us assigned IP it would redirect to my.cloudron.io.

this cannot ever happen.

how would I reach login when IP Changed/DNS is not available

If IP changes, go to your DNS and then just change the IP address of my.yourdomain.com manually to the new IP. Are you talking about dynamic IP here? If so, use the Dynamic DNS feature. It will automatically update the DNS with a changing IP.

Finally, if DNS itself is not available, I guess you have to use /etc/hosts . See also - https://docs.cloudron.io/troubleshooting/#unreachable-dashboard

@philkunz 😊

@privsec said in Can not restore/reinstall cloudron:

I have set up cloudron to use the same 7.5.2 version of my current install.

On the new install after I update the DNS records to the new IP address, I get this

After the cloudron installation, did you do the domain/dns setup and create an admin account? If so, you should not do that.

Setup new server with cloudron --version 7.5.2 Go to https://ip For good meaure, I would power off your old server. This prevents any dns caching issues wrt my.domain.com pointing to your old server. Start restore from the setup view Cloudron will automatically navigate to https://my.domain.com

'Already activated' means that you already setup admin account on that server. After that, you cannot restore anymore for security reasons. For example, if you find a cloudron installation in the wild and try to restore, it won't work. That route is completely locked.

@girish Yes 🙂 Everything is back to normal. Thanks a lot !!!

Thanks @girish for the quick reply. I'm getting there.

Already fixed bugs are the best bugs 😆

Ok. I will doublecheck this. Give me a few hours for this.
Thanks for the moment 🙂

Update: Solution work fine! Thanks a lot. 👍

@girish Are you saying that the user manually updated the node version, which I assume is the one that Cloudron that installed, and it installed that version so that it works, but then had this issue because they did something that they aren't advised to do (which is manually update)???

It might be worthwhile to highlight the fact (on the homepage or in the install instructions) that Cloudron manages the VPS for the user so that new users don't keep doing this, _running apt-get update on their own!

Yes, see the instructions at https://docs.cloudron.io/troubleshooting/#expired-domain . If that's too technical, please feel free to mail us at support@cloudron.io and we can help switch it.

Hi, brilliant - that was the solution

thank you so much
kr, Andreas

@girish said in Forgot primary domain:

cloudron-support --admin-login

@matthewdykstra issue is somewhere on the DNS side. Is that domain using Cloudflare? If so, for a start I would disable Cloudflare proxying for my.mjsiebolt.pro and just make that point to your server (so a single A record). Once that starts working, you can re-enable Cloudflare proxying and see.

@Linda-Mendez Not easily. I guess you can hack on the dashboard code to come up with something but this will get overwritten during updates.

@scooke thankfully not. he did trash some websites, maybe not realizing how easy it is to restore a backup, but he wasn't ambitious enough to try and jack my server 😅

@robi said in Prevent app from opening in new tab?:

I wouldn't change the default

💯 %
Opening an app in a new tab is key productivity for me.
Would be more than little p***ed off for it not be available.

@subven Thanks! I will create a cloudron backup now, thanks for the idea.

It's also possible you are on a very old version of Cloudron (like Cloudron 6, where we initially introduced translations). You have to clear the browser cache in that case.

Hello guys, everything is back online (thanks to Cloudron’s out-of-this-world backup feature).

I am grateful for all your help.

@shan 7.3.3 I believe.

@S0ulf3re I think the issues you are facing to related to DNS, so the box logs probably won't help.

As a first step to get the dashboard reachable again, ismy.domain.com pointing to Cloudron server IP? You can check host my.domain.com on your PC to verify what the DNS is configured as.

@jdaviescoates said in Apps Were Crashing Now Cloudron Dashboard is Inaccessible:

I wonder if we could use one of the notification/ automation type apps (or something could be built into Cloudron itself), to get notifications about when disk space is running low?

Yes, agreed! It's in the backlog to notify via some external channel. Probably 8.0.