@nebulon We recently set up Chatwoot, and it's been great so far!
The work to support the IMAP Email Channel that was discussed in this thread has since been finished and released. I was able to configure an Email Channel with IMAP and SMTP details using a Google account, so presumably this could work with Cloudron email now, too. This allowed me to set up a dedicated email address for Chatwoot-based support.
The one piece that I wasn't able to get configured fully was the "conversation continuity" discussed above. I'm still seeing the "Forward to Email" address provided by Chatwoot as
xxxxxxxx@false. It's not clear to me if some configuration with Cloudron Email (for the inbound email service) might address this, but it seems worth revisiting now that the IMAP integration is in place.