Cloudron Forum

I've been having odd issues with my Cloudron for the past week or so. Apps were running fine, but backup tasks were failing. It'd refer me to the logs, which when checked, stated the file had been moved or did not exist.

I'm set up to backup to S3 via rsync. It was working fine initially, so I'm not sure what happened. In any case, I created a snapshot (which supposedly saves state, and yet...) and made the boneheaded decision to reboot my VPS. It came back up, but I got the dreaded red "Cloudron is offline. Reconnecting..." banner. Something I've seen way too many times.

I attempted to restore via snapshot, still getting the banner. I'm honestly wondering if the Cloudron distribution that Hostinger uses is fully stable. This has to be my 3rd or 4th attempt. It'll work fine at first, but inevitably the ticking time bomb goes off, and all I get is a red banner for no good reason.

Cloudron-troubleshoot instructed me to run cloudron --fix-docker, as somehow Docker was a newer version. I've learned my lesson about running apt upgrade long ago, so I have no idea how that's possible. Would simply adding the PPA upgrade it as well?

Regardless, it appeared it was going to succeed, but when it tries to start box, it just keeps restarting. This leads to an output of [FAIL] box service keeps restarting, please investigate the error by inspecting /home/yellowtent/platformdata/logs/box.log. The box.log (and 1, 2, and 3) are massive, and I have no idea what I'm looking for.

Running journalctl -xeu box gave me the following:

░░ Subject: Unit process exited
░░ Defined-By: systemd
░░ Support: http://www.ubuntu.com/support
░░ 
░░ An ExecStart= process belonging to unit box.service has exited.
░░ 
░░ The process' exit code is 'exited' and its exit status is 1.
Jan 10 06:37:24 c.example.com systemd[1]: box.service: Failed with result 'exit-code'.
░░ Subject: Unit failed
░░ Defined-By: systemd
░░ Support: http://www.ubuntu.com/support
░░ 
░░ The unit box.service has entered the 'failed' state with result 'exit-code'.
Jan 10 06:37:24 c.example.com systemd[1]: box.service: Scheduled restart job, restart counter is at 2815.
░░ Subject: Automatic restarting of a unit has been scheduled
░░ Defined-By: systemd
░░ Support: http://www.ubuntu.com/support
░░ 
░░ Automatic restarting of the unit box.service has been scheduled, as the result for
░░ the configured Restart= setting for the unit.
Jan 10 06:37:24 c.example.com systemd[1]: Stopped Cloudron Admin.
░░ Subject: A stop job for unit box.service has finished
░░ Defined-By: systemd
░░ Support: http://www.ubuntu.com/support
░░ 
░░ A stop job for unit box.service has finished.
░░ 
░░ The job identifier is 868014 and the job result is done.
Jan 10 06:37:24 c.example.com systemd[1]: Started Cloudron Admin.
░░ Subject: A start job for unit box.service has finished successfully
░░ Defined-By: systemd
░░ Support: http://www.ubuntu.com/support
░░ 
░░ A start job for unit box.service has finished successfully.
░░ 
░░ The job identifier is 868014.
Jan 10 06:37:24 c.example.com box.js[514142]: /home/yellowtent/box/src/ldapserver.js:206
Jan 10 06:37:24 c.example.com box.js[514142]:         if (req.app.accessRestriction?.groups?.indexOf(group.id) === -1) continue;
Jan 10 06:37:24 c.example.com box.js[514142]:                                       ^
Jan 10 06:37:24 c.example.com box.js[514142]: SyntaxError: Unexpected token '.'
Jan 10 06:37:24 c.example.com box.js[514142]:     at wrapSafe (internal/modules/cjs/loader.js:915:16)
Jan 10 06:37:24 c.example.com box.js[514142]:     at Module._compile (internal/modules/cjs/loader.js:963:27)
Jan 10 06:37:24 c.example.com box.js[514142]:     at Object.Module._extensions..js (internal/modules/cjs/loader.js:1027:10)
Jan 10 06:37:24 c.example.com box.js[514142]:     at Module.load (internal/modules/cjs/loader.js:863:32)
Jan 10 06:37:24 c.example.com box.js[514142]:     at Function.Module._load (internal/modules/cjs/loader.js:708:14)
Jan 10 06:37:24 c.example.com box.js[514142]:     at Module.require (internal/modules/cjs/loader.js:887:19)
Jan 10 06:37:24 c.example.com box.js[514142]:     at require (internal/modules/cjs/helpers.js:85:18)
Jan 10 06:37:24 c.example.com box.js[514142]:     at Object.<anonymous> (/home/yellowtent/box/box.js:7:18)
Jan 10 06:37:24 c.example.com box.js[514142]:     at Module._compile (internal/modules/cjs/loader.js:999:30)
Jan 10 06:37:24 c.example.com box.js[514142]:     at Object.Module._extensions..js (internal/modules/cjs/loader.js:1027:10)
Jan 10 06:37:24 c.example.com systemd[1]: box.service: Main process exited, code=exited, status=1/FAILURE
░░ Subject: Unit process exited
░░ Defined-By: systemd
░░ Support: http://www.ubuntu.com/support
░░ 
░░ An ExecStart= process belonging to unit box.service has exited.
░░ 
░░ The process' exit code is 'exited' and its exit status is 1.
Jan 10 06:37:24 c.example.com systemd[1]: box.service: Failed with result 'exit-code'.
░░ Subject: Unit failed
░░ Defined-By: systemd
░░ Support: http://www.ubuntu.com/support
░░ 
░░ The unit box.service has entered the 'failed' state with result 'exit-code'.
Jan 10 06:37:24 c.example.com systemd[1]: box.service: Scheduled restart job, restart counter is at 2816.

SyntaxError: Unexpected token '.' appears to be the issue, but from what I've read the error only occurs in very old (<14) Node versions. Would really appreciate some assistance getting this up and running.

If I have to nuke this box again, I think I'll forego Cloudron and just use the dedicated Nextcloud image. Far more limiting than I'd like, but better than endless failures.

~ SunDevil ~

Hi all,

Hoping someone can help me figure this out. I'm attempting to install my second app (Discourse), and I'd like to use a secondary domain that I added to Cloudron.

When I attempt to install the app on the secondary domain, Cloudron prompts me to purchase a subscription. However, it appears that it'll let me install on the primary domain.

The secondary is preferred, as it'd be a much shorter address. Is this expected behavior, and if so, what is the justification for restricting app installs to the primary domain only? One would think an app install is an app install, irrespective of domain used.

The only thing that jumps out at me is that only the primary domain is listed under my Cloudron Account. I don't see any way in which to edit or add to this.

Thanks in advance for any assistance you can lend!

Here's a screenshot showing the output of both cloudron-support --troubleshoot and node --version. Apologies for the attitude in the original post. Just frustrated.