Yes, work on this is still months away. We have a bunch of things we want to fix before we do multi-host. Also, the multi-host when it happens will anyways have a different pricing structure (I don't know what that is). But as always, existing customers will always get some better pricing than what we go with (we always grandfather, never change prices on existing customers).
Hi there, I just double checked our support spam folder there and I can't find any related mails. Do you get bounces when sending mails?
For your initial issue, you can also send a mail to email@example.com directly with your two email addresses used for those subscriptions, I should then be able to refund accordingly. Please also let us know if and which subscription you want to keep.
@khadanja from your forum account, I was able to trace it down and for some reason our state showed 2 installed apps. This sometimes happens, since we don't closely track our users.
I have reset the state now, so can you try again?
@cyberfreakde no, the server and apps won't stop and will continue to run forever. Additionally, no features are disabled as such. The main change is that you cannot install more apps and existing apps won't get updates. I put these notes in https://docs.cloudron.io/billing/#canceling-subscription . Also, support is limited if you let the subscription lapse too much (hard to support if software is outdated by many releases).
@robi is right. @ryan can you send us an email to support@ to move your plan to a free plan. Currently, we have to do this manually i.e move something from a paid plan (even if cancelled) -> free plan.