@nebulon I just want to subscribe without log in first, it makes the process easier and shorter.
@robi yes it can be, clickable qr code or qr code for payment to renewal.
As @james mentioned, things will keep running fine, however since we do not automatically downgrade to the free tier for the moment, you will not receive any app updates at that point. Just ping us at support@cloudron.io with your Cloudron ID once the subscription has ended, and we will reassign the free tier then.
@eddowding said in Can I move from yearly to monthly subscription?:
Setup intercom with Fin ai or something (chatwoot have ai now I think) so you can do support without having to do support.
Unfortunately, we cannot use AI for Support. The company's GDPR and privacy policy prevents us sending customer information and customer tickets into any AI or in fact any 3rd party service. It would be a big change to hand out data, and we have to inform all our existing users of this change as well. By design, we don't track anything about our users other than credit card via Stripe . The issue is not technical but mostly business related (as I understand).
Hello @piedacoulisse
For all subscription and payment related issues please contact support@cloudron.io directly!
This should be resolved rather fast after you wrote the mail.
@iamthemediagit it also might help to detail what steps you took to send those several emails and to what destination since they apparently were not received as intended.
Sorry I did say the wrong currency. Thanks that does answer my question.
Now I just have to decide if my small home server NUC is worth an extra $200 USD a year.
