Yes, work on this is still months away. We have a bunch of things we want to fix before we do multi-host. Also, the multi-host when it happens will anyways have a different pricing structure (I don't know what that is). But as always, existing customers will always get some better pricing than what we go with (we always grandfather, never change prices on existing customers).
Hi there, I just double checked our support spam folder there and I can't find any related mails. Do you get bounces when sending mails?
For your initial issue, you can also send a mail to sales@cloudron.io directly with your two email addresses used for those subscriptions, I should then be able to refund accordingly. Please also let us know if and which subscription you want to keep.
Hi @AniTexs ! Sorry for the interruption, we had an issue on our backend side handling the subscription setup. If you reload your Cloudron dashboard you should see the subscription being valid now.
This was sorted out in support. The Stripe account associated with the customer got disconnected from our appstore account. This was caused by a bug which we have now fixed.
@khadanja from your forum account, I was able to trace it down and for some reason our state showed 2 installed apps. This sometimes happens, since we don't closely track our users.
I have reset the state now, so can you try again?
What you say is correct, you can have multiple Cloudrons bound to the same cloudron.io account and those Cloudrons may have different subscription states.
@cyberfreakde no, the server and apps won't stop and will continue to run forever. Additionally, no features are disabled as such. The main change is that you cannot install more apps and existing apps won't get updates. I put these notes in https://docs.cloudron.io/billing/#canceling-subscription . Also, support is limited if you let the subscription lapse too much (hard to support if software is outdated by many releases).
There are currently no plans for that, no. I think from what we have learnt, any per-app pricing misleads people into thinking that we support the apps itself.
@robi is right. @ryan can you send us an email to support@ to move your plan to a free plan. Currently, we have to do this manually i.e move something from a paid plan (even if cancelled) -> free plan.