@marcusquinn said in pricing too high:

Hit n run post

I am stealing this phrase 🙂

@girish Thank you for the reply, that's good to know!

@girish 😊 thank you

@jdaviescoates said in Multiple servers on a paid license:

Probably wont be for quite a while, I think

Yes, work on this is still months away. We have a bunch of things we want to fix before we do multi-host. Also, the multi-host when it happens will anyways have a different pricing structure (I don't know what that is). But as always, existing customers will always get some better pricing than what we go with (we always grandfather, never change prices on existing customers).

Hi there, I just double checked our support spam folder there and I can't find any related mails. Do you get bounces when sending mails?

For your initial issue, you can also send a mail to sales@cloudron.io directly with your two email addresses used for those subscriptions, I should then be able to refund accordingly. Please also let us know if and which subscription you want to keep.

Whoops, apologies. It seems you already wrote to support@cloudron.io and the issue is already resolved.

This is taken care of now via support ticket.

@girish Thanks Girish. I'll email you directly (support@cloudron) so we can tidy things up.

This got sorted out in support. Subscription was purchased with a different appstore account than what the Cloudron was on.

Hi @AniTexs ! Sorry for the interruption, we had an issue on our backend side handling the subscription setup. If you reload your Cloudron dashboard you should see the subscription being valid now.

@hustler We don't have anything public for students but can you write to support@cloudron.io ? We will see what we can do, thanks.

This was sorted out in support. The Stripe account associated with the customer got disconnected from our appstore account. This was caused by a bug which we have now fixed.

Resolved via support ticket, state was out-of-sync.

The license was moved, sending an email to support@cloudron.io for this was the correct suggestion ( thanks @robi )

@Draik yes, custom apps are also included in the app limit.

@humptydumpty
A heads up for everyone worldwide --- Privacy.com is for US residents only
https://privacy.com/signup

@nebulon said in Unable to install 2nd app:

@khadanja from your forum account, I was able to trace it down and for some reason our state showed 2 installed apps. This sometimes happens, since we don't closely track our users.
I have reset the state now, so can you try again?

That worked. Thanks @nebulon

Hi and welcome here @briankb

What you say is correct, you can have multiple Cloudrons bound to the same cloudron.io account and those Cloudrons may have different subscription states.

@cyberfreakde no, the server and apps won't stop and will continue to run forever. Additionally, no features are disabled as such. The main change is that you cannot install more apps and existing apps won't get updates. I put these notes in https://docs.cloudron.io/billing/#canceling-subscription . Also, support is limited if you let the subscription lapse too much (hard to support if software is outdated by many releases).

There are currently no plans for that, no. I think from what we have learnt, any per-app pricing misleads people into thinking that we support the apps itself.

@robi is right. @ryan can you send us an email to support@ to move your plan to a free plan. Currently, we have to do this manually i.e move something from a paid plan (even if cancelled) -> free plan.

@nebulon Perfect, thank you!

@nebulon Thank you for the quick response, I'll send a note to support.

@marcusquinn Kids! we need a good writeup everywhere on how to run your own minecraft server the easy way.. the Cloudron way!

@girish Thanks,

Love to see your email coming!

I was contacted very shortly after asking.
both on this forum and by email.

but i was later on in weekend.

it seems solutions were handled this morning to solve my question.

support seems to be fast and fair
in a word efficient

thank you

@girish 😉 Merci!

@nebulon Thanks for the quick reply and guidance!

And sorry for not spotting the response to the second question in the doc. Yes there is a sub associated so I'll also email you.

Many thanks

thanks @fbartels!