This was sorted out in support. The Stripe account associated with the customer got disconnected from our appstore account. This was caused by a bug which we have now fixed.

Resolved via support ticket, state was out-of-sync.

The license was moved, sending an email to support@cloudron.io for this was the correct suggestion ( thanks @robi )

@Draik yes, custom apps are also included in the app limit.

@humptydumpty
A heads up for everyone worldwide --- Privacy.com is for US residents only
https://privacy.com/signup

@nebulon said in Unable to install 2nd app:

@khadanja from your forum account, I was able to trace it down and for some reason our state showed 2 installed apps. This sometimes happens, since we don't closely track our users.
I have reset the state now, so can you try again?

That worked. Thanks @nebulon

Hi and welcome here @briankb

What you say is correct, you can have multiple Cloudrons bound to the same cloudron.io account and those Cloudrons may have different subscription states.

@cyberfreakde no, the server and apps won't stop and will continue to run forever. Additionally, no features are disabled as such. The main change is that you cannot install more apps and existing apps won't get updates. I put these notes in https://docs.cloudron.io/billing/#canceling-subscription . Also, support is limited if you let the subscription lapse too much (hard to support if software is outdated by many releases).

There are currently no plans for that, no. I think from what we have learnt, any per-app pricing misleads people into thinking that we support the apps itself.

@robi is right. @ryan can you send us an email to support@ to move your plan to a free plan. Currently, we have to do this manually i.e move something from a paid plan (even if cancelled) -> free plan.

@nebulon Perfect, thank you!

@nebulon Thank you for the quick response, I'll send a note to support.

@marcusquinn Kids! we need a good writeup everywhere on how to run your own minecraft server the easy way.. the Cloudron way!

@girish Thanks,

Love to see your email coming!

I was contacted very shortly after asking.
both on this forum and by email.

but i was later on in weekend.

it seems solutions were handled this morning to solve my question.

support seems to be fast and fair
in a word efficient

thank you

@girish 😉 Merci!

@nebulon Thanks for the quick reply and guidance!

And sorry for not spotting the response to the second question in the doc. Yes there is a sub associated so I'll also email you.

Many thanks

thanks @fbartels!

No worries, I will cancel the subscription and refund.

We are currently busy with Cloudron v6 which does not yet include that feature, so not clear timeline yet.

@Hillside502 I was trying using my personal Halifax debit card, on a UK account. It was unclear if it's a problem with my card specifically or the bank...

The company I'm paying on behalf of has a bank account but no credit card, I'm not sure if it has a debit card, will find out.

@marcusquinn said in Why not make Cloudron fully open source again?:

@gabrielcossette If you can't afford Cloudron, you probably have bigger problems.

Maybe I didn't word it correctly, but that's not what I meant. I wanted to express that Cloudron terms and pricing could change in the future, in a way that could not be appropriate anymore for some users. And as the platform is not open source, you have no choice than migrating to a different platform.

It's all about risk management.
Personally, I find it too risky to host all my digital infrastructure on a platform that doesn't provide a good exit strategy.

[...] open-source comes with a lot of admin overhead for discussion and rights-management.

As long as you manage expectations, you can do open source and not burn you out.

You could state: "Hey, feel free to use the code, ask questions and make contributions, but as our team has limited resources (for now), we can't make any promise regarding support. Also, if you are interested in reliable support, check out our commercial offer. 😉"

@YurkshireLad
USD15 = CAD21

@NCKNE Currently, there is no way to tie two separate Cloudron's together. So, you are right that this sort of ends up with two separate user bases.

Thanks for your nice words! We do see this multi-host is requested often, so maybe it's something we can look into the next release.

If Cloudron Dev were relicensing GPL code to MIT, it would be an issue indeed, but that's not the case.

FYI, not all Cloudron code is open source (FOSS).
I'm not happy about it, but it's a comprise I can take, like so many others I have already in my life. 😉

Working with non-profits, I wish Cloudron could be free for all of them, but I understand cloudron dev should be paid for their work. Maintaining up to date, developing features and adding apps for the platform is a lot of work and is difficult to do when you don't have money to live a decent life.

@kimmy I hope you can find a solution that works for you.

@murgero Yes, agreed. Starting coming Cloudron 4 release, this will happen automatically as long as the same cloudron.io user registers a cloudron with the same domain name.

@cb3inasia If you want to use another account altogether, you can use https://cloudron.io/documentation/appstore/#changing-app-store-account . This does not carry over your credit card setup, so you have to redo that.