Cloudron Forum

I am trying to upgrade Cloudron from version v7.3.6 to version v7.4.3. To do this, I navigate to Settings and then Updates.

After confirming the changelog, the process starts by displaying the loading bar but then aborts without comment.

In the log files, the error is as follows:

Aug 07 13:23:21 box:tasks startTask: 4903 done. error: {
stack: 'BoxError: Version info mismatch\n' +
' at verifyUpdateInfo (/home/yellowtent/box/src/updater.js:101:87)\n' +
' at downloadAndVerifyRelease (/home/yellowtent/box/src/updater.js:112:11)\n' +
' at processTicksAndRejections (node:internal/process/task_queues:96:5)\n' +
' at async update (/home/yellowtent/box/src/updater.js:144:25)',
name: 'BoxError',
reason: 'External Error',
details: {},
message: 'Version info mismatch'

Previously I tried to install the update but failed because a Tagia app was installed. This app has since been deleted.

I also upgraded from Ubuntu 18.x to 20.04.6 LTS, unfortunately without success regarding the Cloudron update.

How can I perform the update?

I followed this guide and can partially confirm that it solves the problem. Emails to logged in users or agents are now handled and delivered correctly.

Unfortunately, the problem still exists for external users. When Chatwoot is embedded on the website, visitors can leave their email address before the conversation starts. This will additionally send replies to the visitor via email in case the visitor leaves the site in the meantime. These emails will still be sent from the wrong email address. This is clearly evident from the Cloudron email log.

As a result, the problem unfortunately persists. Is there a solution for this?

+1 for Zammad

Hello! I would like to configure a custom mailbox for outgoing messages and notifications for Chatwoot. Unfortunately all my attempts have failed.

Chatwoot runs under the domain "chat.app.example.com", the mailbox should be "info@example.com". In Cloudron the domain "app.example.com" is created.

I have made the following attempts:

• Changed the Cloudron settings for Chatwoot by creating the domain "example.com" in Cloudron and successfully deposited the mailbox "info@example.com" in the outgoing mail settings in Cloudron. Then customizing the Cloudron Chatwoot settings under "Email" by specifying "info" and "@example.com". Result: in the Cloudron Mailer Log the error message appears, "info@example.com" is not allowed to send as "chat.app@app.example.com". My configuration is not accepted even after restart.

• Adjusting the "env" file based on https://www.chatwoot.com/docs/self-hosted/configuration/environment-variables or https://github.com/chatwoot/chatwoot/blob/develop/.env.example - the changes are not taken over either, the error message in the mail log is always there.

How can I store the desired mailbox in Chatwoot? Thanks in advance for your answer!