https://docs.mattermost.com/upgrade/upgrading-mattermost-server.html#id2
It seems to me that the official upgrade guide simply asks the server admin to clear the folder (including templates) and then unpackage the new tarball. This is probably how it gets "overwritten".
Z
Best posts made by zypA13510
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RE: Customization of email templates
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RE: Customization of email templates
@girish It's working on my end (only tried notification emails).
I see that you have even added a backup folder, great work. Thank you so much for this.